Polite, attentive male colleague who listened and spoke with confidence and care to deliver a great customer experience when adjusting my wife’s watch strap. Thanks
I have to say Kate was wonderful, she made my daughters experience of choosing jewellery for her 21st Birthday great, she was attentive, friendly, gave us time to consider (NOT pushy) and made us feel valued, will definitely return her for the professional and personable service
I went to pick up a watch which I had orders online. The lady in the shop is lovely but she is TOTALLY NOT TRAINED to change links on the watch. To remove some links in the watch wrist band, she took the watch into the small room for 10 minutes each time (twice) - I was already suspicious as professionals do it in front of you in two seconds. When I later took the watch to a watch repair person to adjust the writs band length again, I was told the rods in the links were all crooked and “did you attempt to do this yourself??!! [laughter]” Please, EJ, train your staff or make sure those aren’t qualified to deal with watches admit so
I never really have cause to go into jewelry shops (I don't really wear any) but I found a watch online that I knew Ernest Jones might be able to get in stock. I wanted to buy it in store, as the only way to keep shops open is for people to actually go in them, but only if they could get the watch and match the price. Oddly, not only was I helped by another Gemma (but a Jemma!) she was lovely and wonderfully helpful. She called another store that carried the watch, organised a price match and had it delivered to that store, so I wouldn't have to go too far to get it. There was the option of having it delivered to my home, but I preferred to pop back into the shop. Everything was made so easy, it was all organised for me and with total cheerfulness, nothing forced or false. There was another lady working there, but although we didn't speak, she was very smiley, despite it being first thing in the morning! The store was tidy, clean and organised, with just a little too much wear on the carpet to age the shop, but shop carpets are always the first victim to wear and tear! Jemma was an absolute delight and I'm genuinely happy to go back in and collect my new watch. Admittedly I'm more excited for the watch, but it's really pretty! I really cannot stress enough how friendly Jemma was, with no hint of annoyance at my weird questions or overly chatty behaviour (I'm a Sunflower person and had only taken my medication about an hour before, which takes a couple of hours to get me to 'normal' person level!) She was fabulous and a true benefit to the company.
I never really have cause to go into jewelry shops (I don't really wear any) but I found a watch online that I knew Ernest Jones might be able to get in stock. I wanted to buy it in store, as the only way to keep shops open is for people to actually go in them, but only if they could get the watch and match the price. Oddly, not only was I helped by another Gemma (but a Jemma!) she was lovely and wonderfully helpful. She called another store that carried the watch, organised a price match and had it delivered to that store, so I wouldn't have to go too far to get it. There was the option of having it delivered to my home, but I preferred to pop back into the shop. Everything was made so easy, it was all organised for me and with total cheerfulness, nothing forced or false. There was another lady working there, but although we didn't speak, she was very smiley, despite it being first thing in the morning! The store was tidy, clean and organised, with just a little too much wear on the carpet to age the shop, but shop carpets are always the first victim to wear and tear! Jemma was an absolute delight and I'm genuinely happy to go back in and collect my new watch. Admittedly I'm more excited for the watch, but it's really pretty! I really cannot stress enough how friendly Jemma was, with no hint of annoyance at my weird questions or overly chatty behaviour (I'm a Sunflower person and had only taken my medication about an hour before, which takes a couple of hours to get me to 'normal' person level!) She was fabulous and a true benefit to the company.
Bought my partner rose gold earrings for xmas. They lost there colour within a matter of months. I took them back for exchange and we recieved yellow gold. The supervisor was reluctant to help and was very rude. I have taken my business elsewhere. I would suggest that your invest in some staff training days.
Just received back my wedding band after being sent off for repairs and re-plating. Was quoted much less than other Jewellers so I was sceptical, however my ring arrived back sooner than anticipated and looks brand new. Considering I've worn it for 20 years I'm over the moon. Staff were extremely helpful and reassuring.
The customer service I received in the Tunbridge Wells store was excellent. The staff were polite, and extremely knowledgeable. My purchase arrived so promptly, too! I look forward to visiting again very soon... thank you!
Ernest Jones is located at Unit 243, Royal Victoria Place, Royal Tunbridge Wells, Tunbridge Wells TN1 2SS, UK
You can contact Ernest Jones at +44 1892 512486
You can find directions to Ernest Jones by following this map link
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