The Village Health Club

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Reviews

1. Wendy Bradley ★☆☆☆☆

   Dirty pool area not pleased with the showers or changing rooms not clean broken wood in sauna I feel that the pool also has hygiene problems as I have been this week to the pool and have been unwell

   almost 5 months ago
2. S M ★☆☆☆☆

   Awful gym, poor facilities, members themselves are lovely however the staff and management are incredibly rude, belittling, dismissive and invalidating. It appears they struggle to comprehend basic information and have difficulties in responding in a way which is kind, empathetic and well mannered. If you have a query, expect to be spoken down to and blamed for asking/repeating questions they have failed to understand in the first place. Their pricing amd gym regulations are inconsistent and dependent on who you speak to - i have been told very different information by different members of staff. What makes it worse is the utter lack of acknowldgement or willingness to hear about the issues this causes. Instead they have deflected, denied and blame shifted. Overall poor experience, cancelled membership purely because of the poor customer management/lack of basic conversational skills. Would have scored a 0 if possible.

   almost 7 months ago
3. Tom Bandy ★★☆☆☆

   Needs a clean, shower controls hanging out the wall, small pool roped off and out of action; and that was just me using the pool for a lesson for the first time. Not a very inspiring place to do any exercise.

   almost 10 months ago

1. Dana ★★☆☆☆

   My partner and I recently moved to the area and were really keen to have a look at this facility due to there being a pool and both of us having old job injuries. Upon visiting we were informed of the prices, we were allowed to take a look around ourselves which was nice with no pressure. Gave two stars mainly because the staff and team were really lovely and helpful, the members who popped in and who we passed seemed friendly too which was lovely. This is where it was not so great, very small narrow corridor leading past changing rooms and toilets/showers that were not working. The pool seemed nice but again not working when we visited, the gym was incredibly small and everything looked knackered and not just in the gym but all over the building which was sad. We were then informed about memberships, so joining fee and 53pcm (not as a pair) but singular. So £106 pcm for facilities that are outdated barely working and according to a lot of people we have chatted to in the area and also reviews online is not open half the time. The opening times at the weekend were the major no for us - we are shift workers but oftentimes are off weekends, the fact that the opening window is so short at weekends meant we didn’t bother. We decided to join Caterham Sports Centre instead which is amazing by comparison with very reasonable prices for what you get and great if you work shifts working around students timetables. Perfect for us! Sorry Village Health Club - we wanted to really love it but couldn’t justify the cost for what we would get.

   1 year ago
2. Kelvin M ★☆☆☆☆

   The sauna has been broken for over 6 months, when I speak to the team to query the response is they are awaiting a quote. The £52 pcm membership is also questionable with the outdated facilities and limited classes. Unfortunately there are no other gyms locally. I welcome a pure gym or gym group to the area.

   almost 2 years ago
3. Sarah Gunn ★☆☆☆☆

   Overpriced and poor facilities. I cancelled my membership and almost two months afterwards I had another payment taken after specifically being told there would be no more payments taken. I am being ignored after trying to get a refund for over a month now!

   almost 2 years ago

1. William Blatch ★☆☆☆☆

   They have replaced the taps in changing room to hot water only. So using sauna you cannot top up drinking bottle to keep hydrated. Meanwhile all but one or two of their lockers are functioning as has been the case for years. Priorities. Utter contempt for their clientele.

   almost 2 years ago
2. ปราณีต บัวกลิ่น ★☆☆☆☆

   Close too early on the week ends making it very busy on the few hours they are open. Plus the jacuzzi has been broken for years.

   almost 3 years ago
3. Ben Amos ★☆☆☆☆

   Awful price for what you get. Closes way too early. Gym equipment is extremely old, room is tiny and sign up fee is a joke on top of the already mad price.

   almost 3 years ago

1. Tony Mike ★★☆☆☆

   Everything closes too early. The tandridge sauna and steam closes 5 hours before finish time on weekends and village health club don’t let anyone in after 1pm on weekends although they finish at 2. Too many kids in the week and literally a rush to close at the weekend. Freedom leisure’s are no where near worth the money you pay

   almost 3 years ago

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