Impulse Leisure - Belhus Park

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Reviews

1. Khan Javed ★☆☆☆☆

   I pay £80 monthly for this gym, it’s not worth not even £20 . This gym is too down you can’t even do pull ups and they don’t have all the equipments here , it’s very dirty even the toilets. I regret joining here

   almost 2 months ago
2. Alan Flower ★☆☆☆☆

   Would like to think I am fair and balanced person, so here goes. From a person that typically attends 6 days per week and been a member 7+ year The car park alone should tell you all you need to know about this once fine organisation. Sky TV could have easily filmed Chernobyl here, there are so many potholes, lack of parking bay markings and almost zero lighting – its like an eclipse when leaving the gym at night. The gym floor; the air con either doesn’t work (10+ months) or simply gushes water, or doesn’t get turned on. In the summer months its unbearable to exercise and like a greenhouse. This impacts the machines as if you sweat some simply cease to work. There is no audit actually performed on the machines, some connect to the Technogym app, other times there is no TV or the internet is blamed. Added to this, they allow people to overstay their welcome six plus hours, which adds to the depreciation of machine quality. Inductions here are comical, never shown or told to clean the machines, simply plug you key in, walk for 3 mins move on. There are simply no standards here whatsoever, as long as you pay you can do as you like. When junior gym is going on they should have 2 members of staff on at all times General Etiquette: Identifying as male, the Men’s changing room is an absolute joke on a number of fronts. No one explains to men with children use the bays provided, giving them and adults privacy. As parents don’t police their children you often get much interference or wandering. This weekend men changing their infants on the area’s people sit! The showers; if a female is showering next door this impacts the water pressure in the mens changing room. Again staff ‘acknowledge’ a problem if women are showering it impacts the men’s waterflow and pressure. Until recently we have had a single working toilet, the other contained a Jurassic park esq. mountain of poo, Im told by gym floor staff the state of the disabled is a “disgrace”. Finally you find men taking selfies in the changing room, something I find unacceptable! The newly fitted toilet seat must have been installed by Stevie Wonder – its beyond poor Etiquette continued: if you found me standing gormlessly round the swimming pool observing others with no purpose I’d be labelled a certain type. Here you find a congregation people standing right at the gym door entrance on their phones with multiple children making it hard to get in and out. I also think the gym floor glass around the doors should be frosted to provide some respect and dignity. The community area outside acts as playground, its policing is a bit of string, children mostly use this as a climbing frame or worse a place to urinate, yet another non-policed area. The driving range has been allowed to go to ruin. They recently had an independent body in conducting a survey the two gentleman will have witnessed the flowers being picked and stones being thrown at the windows. The main standouts for anyone joining or summary is a lack of working air con, running hot water, and etiquette. Any time you raise a simple issue it’s a blame of suppliers or Thurrock Council. The lack of ownership or dedication to get things done is poor. Pre and initially post covid I use to recommend this place to anyone that would listen, now the worst decision I made in 2024 was renewing here, I actively ask for a refund which they are unwilling to provide. However I was ‘compensated’ with a free months membership when renewing due to the issues raised – I see this as no benefit as the user experience is so poor. For transparency you will see I raised the air con issue at the point of renewal. I once again asked for a refund. The straw that broke the camels back was a bucket full of water being placed on the floor 15th of May full of water from the STILL BROKEN Air Con. I wasn’t great at science at school but am confident water and electric machinery are not a good mix

   almost 8 months ago
3. Craigy Bhoy ★★★★★

   Plenty of choice of things to help you work out, clean and tidy around the pool, gym and changing rooms

   almost 3 years ago

1. James Gray ★☆☆☆☆

   Can’t retain swim teachers now recruit any! My kids started swimming pre-covid and we’re doing great. Since then they have seen a sea of different teachers. My youngests teacher was there less than she actually was in, that was till she finally quit. He then waited 7 months for a new teacher, gets in the pool, 3 lessons later this one quits. Similar with my eldests, yet we are still getting charged for lessons. Told by management to come to them for issues, yet, ‘they’re in a meeting’ or ‘not in today’ when they clearly are and telling reception staff to pass this message. Ok I’ll email then….nope nothing. Charging erratic amounts for lessons that are cancelled, then freezing direct debits which then try to pay you a penalty for you who freezes it. Thinking of going private to ensure my kids can actually get some consistency with their swimming. My eldest last lesson he was told he could go up a stage, teacher leaves and doesn’t fill it in….nope you can’t go up as he didn’t tick the one box. Shambles, I don’t know how you can afford to stay in business, the fact you’re unable to recruit or retain anyone shows you need to review your business model.

   almost 3 years ago
2. Kelly W ★★★★☆

   Been swimming here now for a few weeks and have become a member. Easy to book sessions on the app. Some problems at the beginning but issues have been resolved and makes the experience a lot more enjoyable. Lots of parking. Take own padlock for locker. Most staff are very friendly and helpful. 1 star short for cleanliness in changing rooms. Lots of flys and not regularly cleaned well.

   almost 3 years ago
3. B Sweetz ★★★☆☆

   Nice pool area. Yet to see the rest of the centre but it appears to have been recently renovated as quite modern looking and clean. Staff could be a little more attentive and professional however as noted a couple of incidents that could have been handled better.

   almost 3 years ago

1. S “klicke” Hunt ★★★☆☆

   We only use it for swimming so I can not comment on the other services. The changing rooms are clean and moderately maintained. They as expected can get quite wet and it varies if they are clean. The app for booking swimming with kids is painful and you have to ring. It can take a lot of rings to get through. We did finally get through and were told to use the app but the app says to ring so was fun....but got sorted. The kids swimming pool is small but it does what is needed. Overall I would recommend coming here.

   almost 3 years ago

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