SWAROVSKI BRISTOL

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Reviews

1. Gabija Misiunaite ★★★★★

   Me and my boyfriend came in last week looking for a ring for myself. Our server who I believe her name is Corina was absolutely amazing. We took a while to decide which one to go for as we were stuck between two different ones. We were so indecisive and she was so patient with us, showed and recommended different rings to make sure I got exactly what I wanted. Me and my boyfriend thought the overall experience was so nice, the customer service and understanding was on point and I absolutely love my ring very happy with what I left with!

   almost 4 months ago
2. dorothy tse ★☆☆☆☆

   The team shall consider some basic customer service re-training. Especially basic simple hello or smile to greet customer rather than ignoring or giving them a blank face. Same poor customer experience happened at St David's Cardiff.

   1 year ago
3. Ru ★☆☆☆☆

   Incredibly rude store manager! 0 customer service! Went in for a simple size exchange, when we were asked to return what we bought and repurchase we asked why this was. She became really rude when we didn’t understand that that was the policy. She had no time for us once we questioned the policy. She said to us “I am the manager I think I know best” and She then laughed and said “well if it’s out of your budget” which made me feel extremely small. I then asked if I could just see what size I am and I can do it myself online and she began slamming down the ring sizes on the desk and huffing at me which again made me want to cry. I said to her I’m really not trying to give her any grief and she ignored me. My partner then asked her another question which she just ignored. This ring was my gift for giving birth to my son and I feel like the whole experience in the store ruined it. I’ve worked in customer service before and I will always give benefit of the doubt especially around the holidays but this whole experience was completely unacceptable! But I’m sure as she’s the manager nothing will come from this.

   1 year ago

1. son s ★★☆☆☆

   When you're browsing and want to look at a few items, it's okay if the customer doesn't want to buy it. Some people need time to think. Experienced some intense sales person here who didn't seem to understand this concept. Give people space.

   1 year ago
2. Mark Ashenden ★★★★★

   Really friendly and helpful staff. Could not have been nicer.

   almost 2 years ago
3. Claire Lovell ★★★★★

   Had to return a necklace & earring set as the necklace had broken. Emily arranged for a replacement set without any quibble. Fabulous service. Thank you

   almost 3 years ago

1. Barrie Jenkins ★★★★★

   Visited at Christmas time and we got some great service. The sales assistant helped me select something for my wife and took the time to ensure we got the item we were looking for.

   almost 3 years ago
2. Rohini Maturi ★★★★★

   Very quick and helpful staff didn't make up my mind to buy...but the presence in the shop..made me buy..thank you once again

   almost 3 years ago
3. Shubhangi Jadhav ★★★★★

   Good place for Gifts and collecting limited edition products. take the membership and enjoy gifts yearly.

   more 6 years ago

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