Hickory's Smokehouse & Grill

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Reviews

1. Alana ★☆☆☆☆

   I’m not one to write reviews but this was the worst dinning experience i’ve encountered. The entire night from the service to food was absolute dismal! We had booked a table for a birthday dinner, It took almost an hour for a server to give us menus which were hand written and photocopied in an illegible font, with no vegetarian options, sides or allergies displayed. We waited an hour for drinks which all arrived in different sized cups despite ordering the same drinks and all costing the same price. We waited 2 hours for our food, when complaining to the manager about the wait his excuse was ‘’most parties like to sit and talk before the food,’’ something that was almost impossible to do considering the music was so loud we had to yell to hear each other! Not once did the manager take responsibility and apologise to us, instead the waiters had to take responsibility and apologise. The manager only spoke to us after we had got up and left, begging us to comeback and that the food will be ready in 1minute. 5minutes later we were served cold food, that barely matched what we ordered. 2 of our party were missing their meal which took an additional 20minutes to be served all while another table was being served before us. They then brought out the cake we had prepared, before our meals had even been cleared of the table, they didn’t even have the decency to offer to cut the cake for us. To top of the whole experience we were still expected to pay. While the whole night was awful my main complaint is to the manager for his poor attitude and unwillingness to properly apologise or take responsibility for the night, I can just hope he doesn’t take his incompetence out on the cooks and wait staff. Safe to say, I will never willingly come back.

   almost 3 years ago
2. that.gr3mlin ★☆☆☆☆

   This was the worst experience I have ever had at a resturant. It took 2 hours for the food to be served and it was raw, cold and overall poorly made. The music was also blasted on full volume for the majority of the night and they couldn't be bothered to clear the table before bringing out the birthday cake. The manager was the main problem with all of this and neglected my table and only cared when we tried to leave before receiving our food which we had to wait an aditional 20miniutes for our food while other tables were still being served before us. The waiters were the only good things about the place as they were very nice and was genuinely sorry for us and the wait. The manager didn't bother to apologise and forced the waiters to apologise instead and hasn't taking any responsibility for how poor we were treated.

   almost 3 years ago
3. Naomi Conley ★★★★★

   My young son was having a typical toddler moment right as we entered, and the girl seating us offered him biscuits and juice to help settle him. Lovely touch! Menu had plenty of choice, food was delicious, portions great and staff were phenomenal, friendly and efficient. Couldn't fault it!

   almost 3 years ago

1. Ted Carnduff ★★★★☆

   Lovely food and drinks are made fresh and cold! Only small issue we found was the flickering main lights all around the restaurant.

   almost 3 years ago
2. Constance Sibanda ★★★★★

   Absolutely the best service.Friendly staff from start to finish.we loved our time with them.went back for the 3rd time and the service is just as great and the food just as amazing 1/7/22update Went there again and it did not disappoint Absolutely loved both our meals and the drinks were amazing Iv had a few strawberry Daiquiris from different places theirs takes the cup..its a winner.

   almost 3 years ago
3. Kyle Maxwell ★★★★★

   On arrival the host was fantastic, very welcoming. Seating was very prompt and the setting was great. Waitress was very polite and provided a great service. Food didn't take long, it looked fantastic and tasted great. This restaurant was recommended by a friend, it was obviously my first visit to this restaurant and I'm happy to say I will return.

   more 6 years ago

1. Air Tex ★★★★★

   Good food. Friendly staff.Highly recommend.

   more 6 years ago
2. Nicki Blake ★★★★★

   Under new management & lokmon back to serving his usual 5* service. No more uncomfortable atmosphere back to the friendly relaxed experience. Lokmon can now continue the previous experience he always showed each & every customer along with his regulars. Call in again & sample the home from home experience again. We fancied bbq ribs & wings but too lazy so nipped in & there was a girls night out & a birthday party along with couples enjoying a relaxing drink outside. Who needs to cook when it's all supplied with a nice cold beer.

   more 7 years ago
3. Louise Duffy ★★★★☆

   Nice staff, decent food large portions. Only let down was they appeared to have only onw white wine option that they served by the glass and it tasted like the bottle had been opened more than a day

   more 7 years ago

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