Been today next shop in Stafford big thank you to Kevin sorting me out my shirt and trousers Absolute top man many thanks Kay ade
Big next that includes home section and cafe. Large children’s section and men’s including many options for suits. Also women’s clothing.
I went to the store with my son, to buy some trousers he needed to go with a jacket he’d bought online. After trying them on, he wanted to ask a member of staff if they had them in a wider leg. A very patronising manager, almost sneeringly, told him they didn’t do a wider leg in that suit. Online information said otherwise, but didn’t have his size in stock. She was unhelpful, patronising and rude. Not a great advert for the store.
Fabulous customer experience provided by Kevin on menswear. I had taken my son to buy a suit for his prom. He provided real advice on cut etc, demonstrating options and clearly knew what he was talking about. He remained attentive to our needs whilst assisting others and looking after the shop floor. We felt Kevin was genuinely interested in us as customers and wanted the best for us. Son is delighted with the suit, shirt, braces and tie. I’d go as far as to say it’s the best customer service I’ve ever had. Thank you Kevin.
It was very long winded trying to find my husband a suit for a wedding next weekend but Kevin was overly helpful with sizes, styles, checking what was in stock and out of stock, ordering what they didn't have and taking numerous trips to the stock room to ensure we found the right suit. We are extremely thankful for his patience and help!
Brilliant shop some lovely clothes for special occasions I love the purfum I good sale on at moment
As a general rule the majority of the staff in Stafford branch are very polite and helpful. Tonight (Thursday 8 Dec) at about 5pm the young man on the menswear section was so slow and distracted and almost comatose. Hardly the sort of customer service expected. You can do better Next.
Went to collect an order I had placed online. It wasn't peak time so the store was relatively quiet. I went the desk to show my reference & collect my order. I was then told by a lady who was sorting coat hangers that to help assist busy staff there are machines 'just over there' who will take my reference and someone will bring my order out. I explained I have poor vision and could she help ' no sorry, the machines are easy to use and will guide you through it'! She then turned her back to me!! Three are 2 machines one of which wouldn't accept my surname!! I asked a customer waiting behind if he could help me and he came to the same conclusion as me that the machine wasn't working. 2nd machine he helped me again and happily accepted my reference and I waited for my order. Lady brings out a small bag, clearly one item inside quickly passes it to me and disappeared. I checked the label which stated 2 ITEMS inside. Opened & only one item was inside so had to go back to customer services who then took another half am hour to work out how to deal only to end up telling me to go onto my account at home and send a message online!!! All the time I was waiting for customer services to sort my missing item another lady was at the till trying to pay via her phone but the machine wouldn't let her, th cashiers response was repeatedly 'well don't you carry a card because our WIFI is awful in here and we very often can't take payments via contactless!!' NEXT what is going on. I had placed an order of over £350 but after seeing the disgraceful service in your store I cancelled it all. You used to be a respected retailer with quality staff who cared and now it appears your staff are just waiting to go home and get through their shift doing ad little as possible. Absolutely dreadful experience wish I could give 0 stars!
The staff are too lazy to even work and closed an hour early, lying to peoples faces why they couldn't enter. They just made stuff up to each group that approached, it wasn't even consistent lies.
Came to pick up a parcel. They had a short power cut. Approximately 2 minutes. Next is apparently not a very resilient company as when everyone else reopened they claimed someone was stuck in the lift even though we could see the door was open and then claimed the WiFi wasn't working so we couldn't pick up our parcel. Remind me what century we live in? I must have travelled 2 decades back in time. But oh well. I guess the staff just wanted to go home an hour earlier.
Next is located at queens shopping park, Old Rickerscote Ln, Stafford ST17 4SU, UK
You can contact Next at +44 333 005 5507
You can find directions to Next by following this map link