My first experience of Lindleys today. I took my LWB crafter for its first oil change. The booking and handover were straightforward. The oil change was done in a timely way with helpful feedback. All in a very positive experience and I’ll use them again when the next service is due.
I arrived just 5 minutes late to the time I was told to arrive at (11:30am) at colwick branch. The man at reception said I had missed my slot and couldn’t see me as the car should have been on the ramp for 11:30am. There was NO mention of arriving early in any email or text or verbally so if this is such an important part of your policy and would result you in turning customers away, then it should be CLEARLY stated for customers! Also I was turned away 2 days before from the same branch as I had initially booked the wrong site online as there are 2 colwick centres which is not very clear. When I explained this to the man on reception he said it was my fault in doing so and not the systems fault. However I was told 2 days prior by his colleague that this is a common mistake and has in fact been happening a lot recently? So maybe instead of blaming your customers and turning them away, you should have a look how clear your communications are and look to improve your business? I had to go somewhere else as my MOT expires in 2 days. Thankfully I was helped by another MOT business around the corner and when I told them about my experience they were extremely surprised that I was turned away twice and were very accommodating for me by fitting me in the same day. Safe to say I won’t be going back here again.
Very helpful and kind staff. They helped us tremendously and were a huge help in getting our gearbox fixed with a reliable gearbox specialist. They have always been able to fit us in and do great work in good time. They have always been friendly and trustworthy every time we have gone to see them and this time they went above and beyond!
I needed help at short notice to get my Mum’s exhaust fixed so she could travel home. They found me a slot at a garage near me, and had the assessment, quote and work done by lunchtime. Not to mention the helpful and trustworthy staff who let us know that Mum had left her phone behind, and then later on her bus pass! Couldn’t be happier.
Very great garage! Great staff & very friendly and get the job at hand done. Never had any problems and prices are very fair for the services they provide. I have been using Lindley's now for a while and they my go too Garage for both my personal vehicles and my work vehicles. I use them for everything from standard services, to MOT and Minor & Major repairs. Highly recommend to anyone having troubles finding a garage or looking for good quality services.
Overall not particularly happy with the service that was provided. Our van was with Lindleys for over a week after going in one problem and ending up with another one due to the works that was carried out. I've gave 3 stars because Ross did try his best and allowed some in the costings for the mistake. Unfortunately, we've just had to pay for the coolant water pump to be replaced by another firm (didn't feel confident enough to send it back). Overall a little disappointed and I think Lindleys would agree they could do better in the future.
Judging a business when things go great is easy, but when things go wrong, which they do for every business, it's all about how they conduct themselves to put things right. Ed and his team did an outstanding job when sadly a repair on my sisters Audi TT went wrong. I'm sure most can relate, when a business tries to get out of from owning thier problem, creating a storm of headache and challenges. This was certainly not the case for Lyndleys. Ed saw this issue through to the end, ensuring i was updated periodically until the issue was resolved. I am extremely glad I recommended Lyndleys to my family, and have no doubt, that should i have selected another garage, or perhaps even some main dealerships, they would have made my life a misery. Thank you Edmund and team, I would highly recommend them to all!
Very happy with my experience, had a last minute MOT with them and there were some advisories but as most people would try and push the work on you Lindleys did not. Emma took the time to explain the advisories so that I could make an informed decision. And the office staff were very friendly and helpful at all times. Will definitely be using them for all my vehicle needs in the future.
Although I wrote a comments before the service appointment that the car doesn’t started correctly in the last week, no useful info or testing happened to sort out the issue, It was an urgent issue to avoid the car breakdown while with my family outside. I asked if the battery was tested he said yes but will double check again next time when I will go to check the car again so I get suspicious if it is tested correctly or not. He wrote in the report he can’t find the lock wheel although I know th place of it from you last year and it’s located in the same place. All he is done the easy work is normal service only. Poor caring of the customers
Not quite sure how but I'd never heard of the firm before but having tried another well known smallish garage chain, I had been distinctly underwhelmed with their service and thought I'd give these guys a chance. I think I've become a little overly cautious with garages and was mainly expecting the standard sharp intake of breath as they prepare to real off a catalogue of parts that have become worn out. Couldn't have been any further from the truth in this instance. You could see that the garage was well organised, the reception guy was friendly, offering coffee, the waiting room was clean and comfy and they even managed to start work a bit earlier than I'd booked in for. My prehistoric Toyota came back from its MOT with a clean bill of health, no attempt to sell me any unnecessary additives etc. Really pleased with Lindleys (I went to the Nottingham central branch) and I'm confident that they're a genuine and professional business that I'd trust and will be using again.
Lindleys Autocentres is located at Little Tennis Street South, Nottingham NG2 4EU, UK
You can contact Lindleys Autocentres at +44 115 727 0055
You can find directions to Lindleys Autocentres by following this map link