Friendly reception staff booked the appointment. During the treatment I was relaxed and comfortable with the dentist (Deepa). Overall I was very pleased, with what is a normally a fearful experience.
I have used this NHS practice for quite a few years, and I have been more than happy with their service and treatment. Now that the majority of the practice is private, sadly I am of the opinion that their service has taken a noticeable dive for the worse. I hasten to add, my review is not about the money, as I have already paid a significant amount for the first part of the treatment, albeit I would like it to have been less, but with regard to communications and future treatment. Due to the above I have now decided to have my bridge work done privately elsewhere for the same price. I repeat it’s not about the money as I have forfeited the first payment, it's about the service, which IMO was better when it was NHS run.
Rang here yesterday morning as I had chronic toothache for an emergency appointment they got me in the same day. The thought of going to the dentist gives me such anxiety but as soon as I entered the examination room I was put right at ease, for the first time in 27 years I agreed to have the area of concern numbed & I can honestly say both the dentist & the assistant was absolutely amazing, I didnt feel a thing! The best dental experience ive honestly had! Thanks so much heanor dental care for looking after me & tending to my needs with such compassion!
Ridiculous! Doesn’t matter how many times I call and what days I call on the reception just doesn’t seem to want to answer the phone! Used to be a great dentist but I would highly advice not to use these if your in desperate need to be seen!
Used to be a lovely practice, however dentists are going private now leaving NHS patients without a dentist (none available to transfer to). When ringing to try & make an emergency appointment the telephones remain unanswered (so far trying for an hour & a half). Parking an issue at the practice & a very noisy waiting area.
What can I say, professional and polite Dr Max Harrop is indeed a great dentist, and even my consultant max fax surgeon Dr David Laugharne commented on the excellent dental treatment I had by Dr Harrop. If you get to be a patient there, hang on to it, they are brilliant. And thanks to Natalie the beautiful dental nurse, always happy and polite. Best wishes to all at Heanor Dental care xxx
The dentist are brilliant can't fault them, however I think the receptionist need to be careful when booking appointments, I was told over the phone (on loud speaker so I had witnesses) that my appointment was on a Monday, I book the day off work from both my jobs! To attend only to get there and be told my appointment was Tuesday! Me and 2 others all heard the woman on the phone say Monday, looking at the other review, I can see I'm not the only one that's had this issue, so please be careful when booking appointments!
I had such a fantastic experience at this Dental Surgery. The staff were warm, welcoming and brilliant. They really put me at ease when I felt nervous. I now feel more confident and knowledgeable when it comes to my dental health. Thank you for finally allowing me to have a positive experience at the dentist! I cannot praise this surgery enough.
I just moved into the area and booked an appointment for my wife and I. I took the day off of work and went to the surgery today 04/03/19 @ 10.15, and was told our appointment was Friday 08/03/2019. I had actually arranged to take the day off of work, to get this appointment, as I work over 150 miles away. I therefore said I would have to cancel Friday's appointment as I work away. I was told they would cancel the appointment, but 'if I missed another appointment' I would be refused further treatment'. How bloody rude!!! I did not miss an appointment, a mistake was made somewhere and I do not think it was me, as I had to specifically taken the day off to attend this 'run down' dentists. Also note I have a highly qualified and busy professional whose diary is meticulous and I very rarely make mistakes. Mistakes do happen though, and I put this down to experience. However, to be threatened with removal from the surgery if I missed another appointment, when I didn't miss one is unacceptable and even gave 72 hours notice is disgraceful. Who do these jumped up receptionists think they are? The 40 year old with the glasses and inch thick makeup was particularly nasty, and I wonder if they consider us deaf when they make comments in front of their clientele? I immediately cancelled my future obligations with this dental practice and would not recommend them to anyone. You are a customer focused service and your attitude and your puerile and unjustified threats were not justified or impressed anyone. I suggest people do not go there.
Most of the receptionists are lovely however one receptionist is vile with the worst attitude that I have ever had to deal with, has made multiple people who were previous customers, cry. Won't be returning to this dentist and I wouldn't recommend it to anyone. The dentists themselves are nice people though
Heanor Dental Care is located at 102 Ilkeston Rd, Heanor DE75 7DT, UK
You can contact Heanor Dental Care at +44 1773 712100
You can find directions to Heanor Dental Care by following this map link