Halfords - Longbridge Road Longbridge, Plymouth

Reviews

1. Anna Luff ★★★★★

   I popped into Halfords at Marsh Mills (Plymouth) yesterday evening after discovering my headlights weren’t working. The staff were incredibly helpful in store and also with replacing the two front headlights in a very quick manner. Jackie served me on the till and she was incredibly kind when I was feeling distressed about the situation. I also decided whilst I was there to have my wiper blades replaced and again was impressed with the speed and manner of service. Thanks Halfords for keeping your store open until 8pm which meant I could get the issue sorted safely and promptly!

   almost 6 months ago
2. Nick Bareham ★★★★★

   Very impressed by the service today. I walked in and the service assistant asked if I was here to have a dash cam fitted. I thought that is on the ball. Then another assistant came and fitted my dash cam on time and within the allotted 2 hours. Everyone was pleasant and helpful. All my other purchases were ready to collect.

   almost 7 months ago
3. Adam Postance ★★★★★

   Really great service from the team. I had a headlight bulb that had blown out and needed it changing. As it was under warranty the team made sure they were efficient with the transaction and looked after me as a customer. I was served by Owen for was extremely helpful and polite. 10/10 will always use this Halfords

   almost 7 months ago

1. Paul GREENHOUGH (Mr G) ★☆☆☆☆

   ​I am writing to formally complain about the incredibly poor standard of service I received at your Marsh Mills, Plymouth branch this evening. ​Last week, my partner placed an order for a set of 4D registration plates. We received a call over the weekend confirming that the plates were ready for collection. As we live an hour away from the store, I made a special trip specifically to collect these items on my way home from work today. ​Upon arrival, the level of incompetence displayed by your team was staggering. I was passed from desk to desk three separate times, as no one seemed to know where the plates were or how to process the collection. One specific member of staff then wanted the whole vehicle ID & V5 documents again despite the order having already been processed and the plates already manufactured. This chaotic back-and-forth lasted for over 10 minutes. Due to these delays caused by your staff's disorganization, I missed my window to leave and subsequently got stuck in heavy 5:00 p.m. rush hour traffic, turning a simple collection into a long, stressful ordeal. ​Considering the distance we traveled and the cost of the product, I expect a much higher standard of customer care. I left your store feeling extremely frustrated and annoyed , & personally I don't think I'll be using that particular brunch again.

   almost 7 months ago
2. Diet 1985 ★☆☆☆☆

   Walked in and asked if they had a certain Relay, I was pointed to the general direction of the fuse area and was told.. that's all we have. At no point did they ask which relay i needed (i had it in my hand) and I felt like I had been dismissed and was wasting their time. I couldnt find what I was looking for and left feeling like I was very unwelcome.

   almost 10 months ago
3. Sue Gray ★★★★★

   Excellent Customer Service I can’t recommend Ian Martin highly enough, he goes above and beyond. Very knowledgeable, took so much trouble to explain the Premium members service and ensure my bookings were done for MOT & service. Great service Ian, I’ll be recommending Halfords because of you

   almost 3 years ago

1. Hiroshi Takahashi ★★★★★

   I usually come here to get my bike fixed when needed. The staff are nice and quite helpful. If you need tips to change it yourself, they can help you with that, otherwise they'll do it for you. One of the staff was nice enough to get my brakes changed on the day as they usually don't do this. Thanks!! Other than that, there's enough important stuff for your car, bikes, and motobike needs.

   almost 3 years ago
2. Fran Sluggett ★★★★★

   The staff was first class . Jihad the lad that fitted two headlight bulbs was very pleasant and knew exactly what he was doing. He even went to the trouble of cleaning my headlamps as well so you should give the lad.a.payrise. It was also very close to closing time but he still said he could fit them in time,which he did

   almost 3 years ago
3. Liset Hernandez ★★★★★

   A massive thank you to Ellen, Gena and Martin for their 5 stars service today. They were very patient and managed to get our premium package sorted. Martin made and amazing job in our blue ford fiesta, with charisma and professionalism. We are very happy !

   almost 3 years ago

1. Philip R Buttall ★★★★★

   An excellent in-store experience! It was easy to find an assistant to speak to, who listened to my request, and showed me various options to help me find what I was looking for. It was lovely to have some old-time banter with my most helpful and friendly assistant, Gina, or Georgina her full name. Quite by chance we discovered that she had been brought up in the same place as my father and his parents before him! It beats an anonymous online transaction any day!"

   almost 3 years ago

FAQs