I recently purchased a Casca essential glass whiteboard from Boards Direct. The order arrived quickly and well-packaged. The board itself is excellent quality and exactly what I was hoping for. Highly recommend!
Initial sales person was helpful, which is why it’s a 2 start. However purchased 2 livery large white boards apx 7ft in width. One was good and the other severely damaged. Boards Direct refusing to refund/replace stating 23 days have gone by before reporting it. This was due to a refurb contractors opened the box when ready to install. Legally I’m entitled to a refund or replacement- Boards Direct refused. I will e taking the matter further legally! Would NOT recommend Boards Direct to anybody!
Absolutely brilliant customer service and lovely products too!! I ordered a board for my daughter’s room and, unfortunately, it didn’t rub clean properly. When I called Kelly at Boards Direct, she was so helpful, kind and extremely proactive. She arranged to collect the board, sent us a new one and also sent a few extras to make up for the inconvenience. Nothing was too much effort for her and she really was brilliant. The new board is fabulous - looks so smart in my daughter’s room and has already been so useful for her revision. Thanks Kelly!!!
If I could give 0 stars I would. Just got conned 40 quid for a blackboard that was made of plastic. When asked for a refund they told us it costs 30 quid to refund. Shocking.
Used this company for the first time and spent a fair bit on our order. Incorrectly ordered a display case that I thought was a4 but was in fact tiny. I asked could it be returned which they agreed but said there would be a £42 charge which was 65% of the entire cost. It then took about 10 emails and 3 weeks back and forth to actually arrange the pick up and get the tiny refund. The boards that we did keep are of very good quality but the inability to return mistake orders without such a hefty fee means I won't use them again, which is a shame as we have 2 more sites to fit out and would have happily been a long term customer.
Really pleased with the boards so far - Don't forget to roll your boards out flat to remove any curl from the cork before putting on the well. The recommended adhesive is great - seems to be latex based and has a really good grip. We used a brush and a foam roller to spread it out, left it a few minutes (no more than 5) to get tacky and then held the cork in place for a couple more and that was it. Came back an hour later to roll over the top with a paint roller just to press onto the wall and the results are as per the picture. Great fast delivery and good quality product.
Really pleased with the boards so far - Don't forget to roll your boards out flat to remove any curl from the cork before putting on the well. The recommended adhesive is great - seems to be latex based and has a really good grip. We used a brush and a foam roller to spread it out, left it a few minutes (no more than 5) to get tacky and then held the cork in place for a couple more and that was it. Came back an hour later to roll over the top with a paint roller just to press onto the wall and the results are as per the picture. Great fast delivery and good quality product.
Great service, ordered 3 skin white boards for the office - they are aesthetically pleasing and are very good quality for the price! Defo recommend! Delivery also arrives within 2 days!
I would like to give 0 stars but not an option! First ordered a whiteboard which was damaged and the staff refused to refund us initially, offered replacement but had a customer waiting so had to decline. Next ordered whiteboard came damaged again, sent replacement which was even more damaged and have refused to refund us but offered us a voucher (like we will ever order from them again!). The staff are not helpful or friendly, when you have a problem they dont seem to care. Their terrible business reflects on our business and I would not recommend this company!
Boards Direct is located at Lenton, Nottingham NG7 2RR, UK
You can contact Boards Direct at +44 800 612 5432
You can find directions to Boards Direct by following this map link