PICS - Primary Integrated Community Services

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Reviews

1. lorraine walsh ★☆☆☆☆

   This place has done nothing for me you never see a doctor there if you can’t make the appointment they make for you they put you on the waiting list again. You ring up the reception. You can get passed them. The young lady there is so rude. Honestly pain management they have done nothing for me My doctor emailed them to sort my medication out they have done no ing about it. There not interested

   1 month ago
2. Hayley C ★☆☆☆☆

   Awful company to deal with. If you try to phone them you are in a queue for over an hour just to speak to someone who fobs you off. They cancel appointments that they only verbally confirmed (no written confirmation of the appointment date) and no cancellation text received despite them swearing that they sent one, and that it must be my fault that I didn't get it, very convenient. They can't tell me when they can next reschedule the cancelled appointment as they don't have any availabile. They sent me for a blood test half way across Nottingham but wouldn't tell me what it was for. This company is not a help to the NHS. They are a stalling tactic that causes more stress than it will ever save. I don't know how I can remove myself from their system and see an NHS doctor instead. Please never privatise the NHS if this is the level of service we will receive.

   almost 3 months ago
3. Rachel Barton ★☆☆☆☆

   I was refered to these people for chronic, worsening back pain caused by an injury, and I was told they were spine specialists. I was led to believe they were doctors but they are just physiotherapists. I have tried physiotherapy over the last 18 years and it does not help, it only makes my problems worse - which I was very clear about from the start. I have had an MRI scan to look at my spine, but the scan has not been looked by a spine specialist or even a doctor! So I have little faith in their interpretation of it. I was then told I would be referred to these people for pain management which I thought would be great. However the sum total of their pain management strategy were links to an extremely patronising website about not drinking coffee before bed to get a good night's sleep! The person I saw for my appointment was much more focused on the fact that I suffer from anxiety (which I developed years after my back problems started) and wanted me to do breathing exercises to help with that. They weren't even interested in tweaking my medication or trying me out on different ones (probably because they are not doctors!) They were only interested in sending for more physio and tackling my anxiety rather than helping me with my pain, even though I repeatedly said my pain doesn't cause anxiety and when I am anxious it does not cause my pain. If I wanted help with my mental health I would have asked for it. Personally I think this whole private service is a waste of NHS time and money. It does not give value for money and all it has done is mess me about for the last 10 months with no improvement to my condition. In the end I have gone back to my GP for some real pain management. Don't bother with this bunch of patronising time wasters, just go to your GP for pain management.

   almost 3 months ago

1. Dean L ★☆☆☆☆

   This company needs to re-train the receptionists that work there because every time I have rang they have no empathy and it's as though they don't care and can be a bit abrupt and rude speak to you like your a child and can be so patronising. There is also a lack of information about the process you receive text messages to book appointments which nothing is never available for over 3 to 4 months.

   almost 3 months ago
2. Elizabeth Penney ★☆☆☆☆

   The pain clinic at Kings Mill was brilliant. PICS has been a nightmare. After working very hard to get an appointment at all, as they wanted to basically get rid of me from their list, I eventually had to travel all the way to Arnold from Mansfield Woodhouse. They cancelled an appointment in a surgery near Mansfield and in order to not to have to wait many more weeks I took the appointment in Arnold. Is that help in the community? Then I was to be referred for physiotherapy. After waiting 3 months of waiting to hear, I rang PICS to be told the referral had not even been sent through!! So they sent it then. Seven months later I’ve finally got an appointment. I have also, after nearly a year and a half, got an appointment for a pain injection but if it had been left to PICS I would have been left by the wayside. If I hadn’t persevered I would have been left with no physiotherapy even though I was told I was being referred and it was in my notes, and no pain relief.

   almost 2 years ago
3. Joanne Lanes ★★☆☆☆

   Was initally dealt with by Dr Hobbs Great. Then was refered to another one of his Team, initally she was great, if any probs contact me. Well there was probs, i asked for help and i got no help, i asked again to the same person and unfortunately i lost my temper which i shouldnt have done but after being in constant pain for weeks. I apologised and said i was sorry. Im still in constant pain 6 months later and i asked for another help phone call. I got the same person, who basically was short tempered and gave me no help again...... I hope when they are older they are not treated like me. What do i do....... The nightmare still continues, i am in constant pain. Asked and asked and asked again for help......non received. Theses are not i repeat not the Nhs. Spoke with Gp, this is not good enough. Going to city pain clinic.

   almost 4 years ago

1. King Hung Ngu ★★★★★

   Employer of the year 2021, partner of NHS to provide excellent clinical care to patients in Nottinghamshire. Keep up the good work!

   almost 4 years ago
2. Mark Denby ★☆☆☆☆

   This firm is private and not run by the nhs. Poor communication and are there to try and save the nhs money by stalling people's treatments with excuse after excuse.

   almost 4 years ago
3. alan smith ★☆☆☆☆

   The nightmare goes on. After being referred back to my GP months ago I am still getting letters from this company as if I was under their control. What a nightmare this has been. And just when I thought it was over they have started again. If you can avoid this company do so. They may tell you that they are the NHS but they are not they are a private company, PS I have now found how to get out of this nightmare. Phone National Health England and tell them how you are being treated or should I say not treated and they will sort it.

   almost 4 years ago

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