Always used this place there absolutely awesome. Always have everything you need. Advice is also top notch.
Love this place. We popped in to visit the aquarium staff for some advice. . The store is pretty accessible (I'm in a wheelchair) and the tanks are at a lower height, so it's a place to visit if you have accessibility needs. The staff took time to listen to our questions and give great advice. We left with a new tank mate for our established tank with only one fish. The advice was great and a week on all is fine and well in our tank. My only gripe is that the outside ponds with the pond fish in isn't accessible enough. The immediate area around the tanks has a solid footpath, but the area where you need to get close enough to the tank to see the fish in a gravel and you just can't get close enough in a wheelchair. I got stuck in the gravel, but a kind member of staff helped me back to solid ground.
Bought 2x different cold water fish recently, followed the advice given by staff and had spoken with them regarding tank conditions prior to purchase. The lad stressed the one fish out massively trying to get it in the net and when I brought them home, kids had named them and introduced them into the tank, less than 2x days following the stressed fish died… The staff refused to replace or refund for the fish. Demanded a sample of the water which was provided and dubbed it down to the conditions of the water…funny that cause the other new fish and the others already in there are absolutely fine and happy. Been going here years for all manner of pets for myself and family, proper gone down hill and expensive, avoid.
Fantastic service from the beginning, very knowledgeable staff who offered support and advice regarding setup and care, what was really nice is that they seem to genuinely care about where their animals are going. We have a lovely new member of the family and couldn’t be happier with how it all went, in a very short time our Conure has settled in perfectly to our home. Thanks so much for all your help and support.
Prestwood is a very well kept and maintained pet shop. All of the fish tanks are clean and the fish look healthy. The reptiles and inverts all look healthy and are all in well kept and maintained set ups. The staff are knowledgeable and they have a huge selection of exotic animals available and sell what you need to keep them.
Great selection of dog supplies and fish. Been in a few times the last couple of weeks and always left with what I needed. All the staff are so welcoming and friendly. Thank you!
Friendly and knowledgeable team so can help you with any enquiry or need. We’re able to fix my pond issue from just a small section of tubing I brought in. They also offer excellent advice on my dog diet and healthy treats. Brilliant value and excellent service every time.
They have a good range of products available although slightly overpriced. Tropical fish section is poorly maintained with many fish in poor health and a few dead ones that were being eaten by their tank mates so obviously been left there for a while.some staff polite but a few are very rude and quite arrogant with what bit of knowledge they have, they seem to think that their customers won't have done any research before buying a pet, I'd strongly recommend getting expert advice before buying from them and take their advice with a pinch of salt.
Amazing staff as always and also great quality pets! Just brought some cardinal tetras from here. Amazing advice and good quality
Popped in to donate some giant African snails babies that my snail had had while we were away. They were more than happy to have them and were very polite although obviously very busy. The shop is much bigger than you realise. A large outdoor section full of ponds and fish. There's a large aquatic section inside with some very rare species like axolotl and things like that. A good reptile section with beardies, snakes, scorpions and tortoise's. There's birds and tons of foods, beds, cages, tanks and all the bits that go inside. There's also a sweet shop next door and a hot snacks bar outside. Great place.
Prestwood Petzone is located at 41 Wolverhampton Rd, Stourton, Stourbridge DY7 5AF, UK
You can contact Prestwood Petzone at +44 1384 877150
You can find directions to Prestwood Petzone by following this map link