Rosewood Vets

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Reviews

1. Nel W ★★★★★

   Just wanted to say thank you to you all, sadly we lost our beautiful border collie Astle after a short battle with lymphoma. Alan was amazing and explained everything to us. He even took time to take pictures and sent a detailed letter to our insurance after they denied a claim for £2k and thankfully got accepted (I recommend not to go with Waggel- there insurance is not fit for purpose). I also wanted to say how amazing Amy your administrator is, she has been so helpful chasing the claim for us, she is a real asset to your team working behind the scenes. X

   1 month ago
2. tr c ★☆☆☆☆

   I strongly advise against trusting this clinic with your pet’s care. My experience was deeply concerning. The receptionist, Jo, was not only extremely rude but also attempted to charge me for a service the clinic does not even offer. When I was asking further questions, she dismissively told me, “Don’t come”. Such unprofessional and disrespectful behaviour is unacceptable, especially in a setting where trust and compassion should be paramount. Equally troubling is their apparent practice of overcharging. There seems to be a consistent pattern of adding unjustified fees. If this is how they handle communication and billing, it raises serious concerns about how pets are treated behind closed doors. I would urge others to think twice before bringing their animals here.

   almost 3 months ago
3. Bill Me ★☆☆☆☆

   Absolutely shocking vets ,no compassion whatsoever. Jack Russell Dog took here, told 4,000 he need ct scan, test xrays etc or put him down took to vets up road £260 had a slipped disc , imagine if had listened to them. They are way overpriced also to other local vets

   almost 6 months ago

1. Dakota Gyle ★★★★★

   Brilliant Vets. We recently had to take our kakariki Artie to rosewood vets. Dr Antonio (I believe his name was) was recommended by our usual vets as being very good with birds. We had been to see bird specialists in the past in Birmingham and had awful experiences so we were very nervous about taking Artie. The receptionist was lovely and the vet spoke to Artie like he was a person not just a bird (which we had not experienced in the past by bird specialists) so we felt very comfortable with him. He was very mindful about what was best for Artie and that birds can get stressed very quickly. He gave Artie some antibiotics and told us to call back the next day if he was still alive so we weren’t wasting money buying the whole course of antibiotics if he wasn’t going to live. He was very genuine and treated us like he cared for Artie just as much. Unfortunately Artie passed away so my mom called the next day to cancel the antibiotics. We have just received a sympathy card, which we weren’t expecting. We are so pleased with this vets! We will definitely take our other animals there. Nowhere else I would trust with my birds.

   1 year ago
2. Samantha Shaw ★☆☆☆☆

   Absolutely disgusting what they can get away with charging. I took my cat on the Monday morning as I noticed he wasn’t himself, he wasn’t eating or drinking and wasn’t interested in anything except sleeping. The vet checked him over and said he was dehydrated, which is understandable, and the only other thing he could find wrong was when he pressed on his bowels he seemed uncomfortable. He then started to mention blood test, urine test, and all these other tests that I didn’t really understand, but as a loving pet owner and my cats being like my babies, I just wanted him better so said what ever you think he needs. Long story short the bill was £1250 for a 2 day stay (not even overnight) on fluids and everything else they did that was certainly unnecessary. He actually came home after the first day and I had to take him back in the morning, I told the vets he seemed to have picked up and had eaten and drank and generally seemed to have improved….the vet said he wanted to keep him in again, at £122 for a day stay and £170 for fluids plus another £57 consultation fee, even tho they had seen him the day before…I’m not surprised. I genuinely believe all the tests were unnecessary, a day on fluids to me would have been enough and then sent home to keep an eye on him, then do further tests if there was no improvement after a few days…..this was probably no more than a bug or something, and I was scare mongered into loads of tests that didn’t need done. I’ve uploaded the receipts for viewing. This is not the end, I will be complaining in writing and if nothing is done I will be taking the matter further.

   1 year ago
3. David Bloomfield ★★★★★

   The vets, nurses and reception staff have always gone the extra mile to keep our pets healthy. They will recommend specialists when required and research to make sure they always offer the best advice for our pets. In the case of emergencies they will do anything to help.

   almost 2 years ago

1. Teri Abimbola ★★★★★

   Cant even describe this place. Such amazing vets, nurses, receptionists, all the staff are amazing and such lovely people, put you at ease and care for your furbabies. Cant thank you all enough for everything you have done for my 2 babies. Thanks again. Highly reccomend. Teddy and Chester thank you for looking after them too.

   almost 2 years ago
2. Jennavie Gray ★★★★★

   How they managed to make such an awful experience calm and caring I'll never know. Will forever be grateful for all you did for us. Incredible vets, incredible service, incredible humanity. You know the staff GENUINELY care which is so refreshing. Thank you!

   almost 2 years ago

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