Furniture Village Plymouth Longbridge, Plymouth

Reviews

1. Rebecca Mills ★☆☆☆☆

   Our initial interaction with the staff at the Plymouth Store was phenomenal, very helpful, knowledgeable and efficient. 2 years on though, and despite purchasing additional 5 year insurance we have been told that the spring that has come through our mattress will not get replaced by the manufacturer as it is over (by a few weeks!) 2 years old and the additional insurance is only for accidental damage and this is classed as a manufacturing fault. I'm speechless. I contacted Furniture Village about this on 28th November and only actually spoke to someone about the issue a few days before Christmas. I will be taking this up with a manager on Monday as offering us £276 towards a new mattress simply doesn't feel right when it's something that if they'd dealt with my initial contact in a timely manner, we would have been much closer to being within the 2 year window. We certainly won't be shopping with Furniture Village again once this has been sorted, which is such a shame as the staff in the store are greatly let down by the company's customer support team.

   almost 6 months ago
2. Lauren Kelly ★★★☆☆

   We purchased a new suite with the help from Gary (northern man) from the Plymouth store. He was very knowledgeable and professional during our visit. Our delivery men were also fantastic and assembled our sofas with care. However, we waited 6 weeks for our footstool for them to deliver the complete wrong one and then when we contacted them about it we were spoken to like idiots and told it would be a multiple week wait to receive the right one. Considering how much money we spent and how long we already waited we wasn’t happy with this so ended up asking for a refund instead. Now we are left without a footstool to complete our suite and feeling quite annoyed. Personally, I’d be doing everything possible to make sure the correct piece of furniture is delivered within a timely manner instead of just saying “people make mistakes and there’s nothing I can do”. Ridiculous

   almost 7 months ago
3. tracey greenaway ★★★★★

   Great experience buying our new sofa 3 piece. Gary Frankland helped us with our choice giving us space and time to make decisions, without being pushy. Still have another 4 weeks to wait for delivery, really hoping it will be early!

   almost 7 months ago

1. Matt N ★★★★★

   A lovely selection of sofas & brilliant help & advice from Wayne at the Plymouth store. We really appreciated the no-pressure sales & we were even able to take the swatch book home to check the fabrics matched our decor in the lounge. Fingers crossed all goes smoothly with the delivery! A+

   almost 9 months ago
2. Mark Lipman ★★★★★

   It’s always a pleasure to shop here as there is no pressure to purchase if you just want a look. The staff are very friendly and very knowledgeable about the furniture. On this occasion we were served by Wayne Shackley who made us feel very welcome and at ease. We did buy 2 sofas and was very pleased with the service we received. I can’t see myself purchasing from anywhere else.

   almost 9 months ago
3. David Vowden ★★★★★

   Very helpful assistant, Jayne Summers. Jayne helped us to measure the table we wanted, explained everything we needed to know and even gave us hot chocolate and cookies! She gave us personal time to decide and didn’t loiter. Brilliant service.

   almost 3 years ago

1. Peter Corney ★★★★★

   No pressure from sales staff. Able to wander around and look before speaking to sales man who was very affable, knowledgeable and helpful. Delivery was on time (11-12 weeks) And delivery crew exceptionally good. Would certainly visit again when requiring furniture

   almost 3 years ago
2. Teresa Sargeant ★★★★★

   A big thank you to Gary Franklin who went out of his way to help us choose our new dining room table and sideboard. He was extremely helpful and professional helping us colour match with our sample of flooring. At no time was he pushy also making us a coffee excellent customer care.

   almost 3 years ago
3. Nicola Andrews ★★★★★

   The whole shopping experience from start to finish was excellent. Wayne looked after and helped just the right amount, given advice when we asked. So glad we went back to Plymouth furniture village.

   almost 3 years ago

1. Samantha Heselton ★★★★★

   I wanted to leave a review for Wayne Shackley. My husband and I both hate being bothered when we are trying to shop, Wayne came to see if he could help and then left us to discuss, he was available when needed, but gave us space when we needed it and that is really what clinched the deal in the end. Wayne was knowledgeable and available, but not pushy at all, thank you for a great experience Wayne.

   almost 3 years ago

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