DFS Plymouth Plymouth

Reviews

1. Mark A. Cooper ★☆☆☆☆

   I spent over £7000 on furniture, 3 electric reclining sofa's, an arm chair and 4 lamp tables. After 3 months it arrived. The sofas all had to be made, we did not mind waiting. However, two of the lamp tables are just too big to fit in the room. I can't use them. We knew it was close when we bought them, the salesman said, they take returns if they are two tight as they have smaller ones. The DFS website also says if you have an issue you can contact them to return items. It wasn't made purposely, they were bought from the shop. I went through the Chanels and asked if I could either return the two lamp tables for a refund, a credit or exchange for two smaller ones. It's under £460, a fraction on what I spent. They still are new with the labels attached. And I would happily exchange for two smaller ones and pay the extra if there was a price difference. I got a reply for 24 hours with a flat no. "We do not allow returns or exchanges anything bought in the shop"! Why then tell us if they won't fit we can change them for the smaller ones as the salesman suggested or it states on your website under 'Returns'. I would never trust DFS again, we have spent a small fortune over the years buying furniture for various homes we have had. The only time we needed help they flatly refuse to offer any solution. How can it be in this day and age, you can't return an item or an exchange or credit, when the website and salesman says you can. UPDATE. 2 months later after complaint after complaint, they allowed me to make an exchange for the two small side tables. Thank you DFS, I won't change my star rating as I had to fight really hard and spent hours on the phone and apparently you are always experiencing busy periods.

   almost 7 months ago
2. Vahid Nejad ★★★★☆

   I recently purchased my new sofa, delivered last week without any issues. I was given an option to purchase easy glide costing £20 for the legs to prevent scratches on my wooden flooring, which I purchased but once arrived I was extremely disappointed & released that I was charged £20 for 4 little sticky plastic glide's which has already come off by moving the sofa . Nice Delivery chap also agreed that you could purchase big bag of them from Amazon for less than £10. Day light rubbery.

   1 year ago
3. Jack ★☆☆☆☆

   Spoke to a lady short grey hair the other day and was completely miss led, online ad said £699 then was told it was £800 not bad but thought okay fair enough then was told delivery was £130 odd pound extra bumping up again to over £900 asked if we could pick it up and got a sarcastic comment of yeah from Dorset. Walked right out and spent else where. Just poor service misleading “last weekend” sale like it would be ending on Monday but didn’t till the Wednesday.

   1 year ago

1. вікторія мезенева ★★★★☆

   I ordered a sofa from DFS and while I'm really happy with the sofa itself, the experience getting there was very frustrating. The initial delivery took 8 weeks, which I expected - but unfortunately, the sofa arrived damaged. DFS arranged to replace the damaged part, which took another 8 weeks. Disappointingly, the replacement arrived damaged in exactly the same spot. They then ordered a third replacement, which finally arrived in good condition after a few more weeks of waiting. In total, it took several months and multiple deliveries before I received a sofa that was actually in perfect condition. Throughout this time, I wasn't offered any goodwill gesture or compensation for the inconvenience and wasted time. While the end product is great, the customer service experience and lack of accountability were really disappointing. I hope DFS improves their quality control and customer care in the future.

   1 year ago
2. Ellie P ★★☆☆☆

   Ordering the sofa and paying for it was no issue. But the delivery of it has been a nightmare. Ordered the sofa back in October, I was told 1 delivery day and took time off work and that was a no show, with a late message that they ‘forgot to put it on the van’. Then they delivered the sofa with a footstool with 1 leg missing, so wonky footstool. we have had to constantly chase for an update only to be told it’s another 6 weeks just to get a replacement leg for a complete footstool. Having emailed DFS we are now being ignored. Not happy we’ve had to pay an obligatory £100 delivery charge and not had a complete or hassle free delivery. It’s a shame because the sofa itself is such good quality. Awful delivery service and customer journey there after. Will not buy from dfs again. (This was my first and last time)

   almost 2 years ago
3. Scott Holden ★☆☆☆☆

   Horrendous experience used to sell quality furniture now just average. SCS so much better as are most second hand stores

   almost 3 years ago

1. Colin Griffiths ★★★★☆

   Very nice showroom and helpful staff, but sadly a member of staff wasn't smelling to sweet if you know what I mean.

   almost 3 years ago
2. Nicola Mccormick ★★★★★

   Lovely sofa and chair delivered today. Great price and not a long wait for delivery. Above all Steve and Callum the delivery men today were exceptional. They were very careful, professional, friendly and set up everything just where I wanted, removing all the rubbish.

   almost 3 years ago
3. Susan Mann ★★★★★

   Our sofa was delivered today by Steve & Callum. They were very helpful & polite. Job well done.

   almost 3 years ago

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