InStore staff are friendly and helpful, the customer service of the company out of the store terrible, they charge you for any form of sofa change or cancellation and keep your deposit... dont recommend buying from here unless you want to go through stress and unhelpful customer service or fancy losing your money
My fiancé and I have just bought our first home and we have been couch shopping throughout Plymouth. Sofology was the first place we went where we weren’t completely jumped on and pressured into buying. Kuzum introduced himself and offered help if we needed it giving us a run through of the store and the care plans. He was so friendly and funny and really made our experience great! We went back to buy our couch the next day and again he was super helpful, the whole process was a breeze and he ticked every box! The only disappointing thing is that it’s a 5 week wait for our couch BUT that doesn’t change our experience!
What a nice and zero pressure experience, I went in today to price up a sofa for our lounge. On arrival was treated by both staff Tilly offered her assistance in looking for the sofa that I had found online. She gave me time to look and have a play with zero pushy sales pitch. When I was ready she went through my options and how best to get what I required to fit my room. I went away planning on going back the next day with my wife, but as I had had such a good experience I wanted to head straight back with the wife to place our order. Again on arrival was welcomed and allowed to had another look. We both decided it was what we wanted and placed our order, where all the ins and outs were explained and we walked away super excited for our new purchase. Can’t recommend Plymouth branch enough and super grateful to Tilly for all her help and guidance 10/10.
In comparison to say dfs this is a lot more modern, plenty of choices, many options to tailor to your requirements, helpful and not pushy at all.
Really great experience. Our sales assistant Tilly was wonderful and super patient with us, we were there many times trying to decide between two sofas and she was super helpful. Would definitely recommend Sofology! Great range of selection as well and the sofas are super comfy!
I ordered a sofas from here 13 weeks ago with a 6 week delivery time and now I'm being to in might not arrive before Christmas It was supposed to arrive in the 1st week of Nov my wife is heavily pregnant and we have had no sofa for the last 6 weeks because we ordered this at the time before we moved into our new home if your looking for a good sofa and good customer care go somewhere else
Yet one more customer treated in a very UNETHICAL manner--I went into the Plymouth shop, looked at and ordered a sofa bed, and when it came it was not exactly as I ordered--I was given the choice of hard or soft cushions, and the mattress is way too narrow for the frame (by 6cm, which sticks out awkwardly, and every other site states their 2 seater mattress as 114cm, which is what my base is, though the mattress is only 108.). Having waited for nearly an hour on phone, they told me that my model did not HAVE 2 cushion options, and assured me they would consider the problem and phone back, with 48 hours, which they didn't When I then waited on hold in another call, they told me I should deal with the shop so off I went for the 1 hour drive, only to be told that, No they could not deal with me, as I had purchased it on-line (through a basket the shop sent me). Another phone call, and, Yes, I would have to pay 10% (over 150 pounds) to have it collected, even though the error was theirs, not mine. This is totally UNETHICAL business behaviour, and they should be ashamed of their atrocious Customer Service UPDATE: In response to this review, they sent their standard 'Oh, so sorry' reply with an email address to write our complaint to, promising to reply within 48 hours. That was 4 days ago and No Reply. Again: Atrocious & Unacceptable Customer Service.
What an amazing service we had from this company. Honestly cannot express my gratitude enough to Ray and Holly at the store. Nothing was too much trouble and they were patient and kind throughout the whole experience. Even when we were running around taking cushions off of all the sofas to see what looked best.. as I said very excellent service. Both Ray and Holly are a credit to the sofology company. Thanks so much!
A super friendly and helpful team! Holly in particular was more than happy to help with my queries, ensured the items were sufficiently wrapped for transit, and got a colleague to carry them to my car for me. Overall great service from the store
Saw a good deal on a sofa in February and paid in full. It needed to be re-wrapped and delivered. It was not delivered although I was told it was out for delivery. They then admitted it was lost. I assumed they would re order and deliver with an apology. Not so. Now mid August and no sofa. They offer a refund, a credit note or me to pay 50% of the cost to re order my sofa which they have lost!!! I am refusing these offers as I believe they are in contravention of the consumer protection laws which state they cannot retrospectively vary the terms of the contract ….and charge me more for their mistake. No call backs on many occasions when promised, bullying behaviour telephoning and saying it has been resolved and they are processing my refund which I have not requested or authorised…you get the picture. I will not give up although I expect their lawyers are more than I can afford to oppose.
Sofology Plymouth is located at Unit 4, Gateway Retail Park, Plymouth PL6 8ET, UK
You can contact Sofology Plymouth at +44 344 481 8009
You can find directions to Sofology Plymouth by following this map link