NHS Walk in Centre Medical Services in Exeter

Reviews

1. Peter Harrison ★★★★☆

   I’m not a resident in the UK so my only option was either a temporary registration with a GP, a long wait at a&e or the Sidwell Street walk in centre. I was seen in less than 2 hours, got the advice I needed and the staff were excellent. It wasn’t perfect, but given the restrictions faced by NHS employees I’d say this centre offered possibly the best service I can recall from NHS experiences gone by! Top work people

   almost 7 months ago
2. Tim Aplin ★☆☆☆☆

   Today is Sunday. Having experienced my symptoms on several occasions historically, I knew what was wrong with me and needed some prescription antibiotics quite urgently to start to alleviate and cure my issue and reduce the very acute pain I was experiencing. In order not to have a wasted journey, I telephoned to check whether this was possible and was advised that they only had nurse practitioners working on a Sunday and no-one on site who was qualified to issue prescriptions or offer medication whilst attending....... For my particular need the service offered would have been totally useless. Why doesn't the NHS employ suitable qualified workers who can write prescriptions at the walk-in centre on the weekend? It's ridiculous - people don't just need medication Monday - Friday...... I now face an extremely long wait at the hospital A & E department as according to the NHS app, my GP surgery is unable to offer any form of appointment for 16 weeks.....

   almost 8 months ago
3. Simon Blyth ★★★★★

   Every time I use this service it is a lot better than waiting in the Emergency Department, what I've had isn't a accident, nor an emergency. Okay you will be still triaged for someone who is more unwell than you, but think about it, would you not want this the other way??! Great team, from reception to assessor. Thank you.

   almost 10 months ago

1. Jack ★★★★★

   Polite, kind, helpful people working really hard to look after everyone. I'm very grateful to have this service nearby. I had a small cut checked out and was seen on the day within 45 minutes. The people doing these jobs are the best of humanity. Thank you!

   almost 10 months ago
2. GRM ★★★★★

   I attended today and was very impressed to be seen within about 40 minutes of arriving which I think is exceptionally quick for an out of hours appointment. The receptionists who checked me in were very friendly and welcoming. I was treated by nurse Daisy who was very reassuring and thorough throughout the appointment, she made sure to make me feel comfortable and explained everything clearly. Extremely grateful for the care I received here today, thank you all so much.

   1 year ago
3. Monica W ★★☆☆☆

   Waited over 3 hours after being told it's a 2 hour wait. Even with waits like that, they require you to sit in the small, poorly ventilated waiting room the entire time. Receptionist was nice; doctor was pretty rude.

   almost 3 years ago

1. jingyueloong ★★★★★

   went there for few times, and every time, the nurses and doctors are absolutely friendly and professional. I went for IUD today, and the nurse who inserted the IUD is lovely. The nurse assistant, Mike, was holding my hand throughout the process. He even wrote me a remind note of "hot water bottle" because it's completely new thing to me. They suggested where to buy, and explained patiently again and again what to do etc... because the pain during IUD completely lost my mind. The only negative review I can give is that every time I have to wait 30-60 minutes even if I reach earlier for the appointment. I guess because they are busy... but it is not a big problem for me... other patients who have busy schedules might think is a problem.

   almost 3 years ago
2. Liza Zellig ★★★★★

   I must admit that in the past I had a few unfriendly experiences with the reception staff, or I’d come round and be told that there is no walk in today everyone is booked up etc. So now I always call before coming in to check that it’s fine. At the same time I had amazing experiences where lady on reception absolutely helped me sort out my go registration even though it wasn’t in her responsibilities, and today the young lad on the reception was super polite and nice. The wait time is never longer than 40-60 minutes which is fantastic considering that in some walk ins in the past I had to wait for 3 hours. Doctors and nurses are all very friendly and respectful!

   almost 3 years ago
3. S ★★★★★

   The nurses are outstanding. There was a 2 hour wait and some people that were waiting were complaining about this. When the nurses called a patient through, some people cheered which very clearly upset the nurse but she never said anything. When I was called through, I asked her if she was OK as I could see she was still very upset. Not breaking professionalism, she said she was OK and that her and her team were doing the best they can. Shame on you the general public for forgetting these nurses are humans too!! Go to A&E and wait 8 hours to be seen as you have attended for something that clearly isn't a life or limb emergency or call your GP and wait 2 weeks to be seen. 2 hours is nothing in comparison and if you're that unwell, you will happy to wait any length of time to get help and advice. Continue to abuse and bully the NHS staff and nurses, they will leave closing such a vital service. Thank you to the wonderful nurse that helped and reassured me, your advice and care was brilliant.

   almost 4 years ago

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