Roseland Furniture Truro

Reviews

1. Jackie R ★☆☆☆☆

   I ordered several items of bedroom furniture from the same range. The items did not arrive within the time frame indicated on the website when I ordered. Communication was non-existent regarding delivery timings until the Courier Company took over. One item was faulty and damaged. This was replaced but I was expected to pack up the damaged item and I had to agree collection and then delivery of the new item with the Courier Company which happened separately. So I had to be at home an extra two times. The furniture itself is pretty poor quality made up of sections of thin wood. The top of the wardrobe is unfinished framework as "it can't be seen" which is disappointing. The wardrobe also needed significant assembly which for a large item is difficult for a single person. I was most upset that the items did not match each other despite being from the same range and bought at the same time. Customer service were unhelpful, offered no solution other than a return that I must pay for and deemed the differences acceptable. I have since read other reviews stating the same. After spending over £900 I was extremely disappointed with every aspect of my dealing with Roseland Furniture and particularly with the poor customer service. From the minute I ordered I have received numerous emails requesting reviews (literally on the day I ordered before I had received a thing and every few days since)! So am happy to now leave a review which I hope is helpful for people considering ordering.

   almost 7 months ago
2. Ben G ★☆☆☆☆

   Absolutely abysmal customer service via their phone lines with an operative called Dan. He was so rude and unhelpful regarding the delivery of my furniture. I couldn’t quite believe it. I will absolutely warn others of my experience and as I work in the furniture industry myself, I will be wary of engaging with this company if they can’t even train their customer service operatives with a very basic level of professionalism and understanding of the customer journey. I am now awaiting a response to a formal complaint in the hope that they will be able to rectify the challenges I have been facing getting furniture delivered to my home.

   almost 8 months ago
3. Jordan manfre ★☆☆☆☆

   SCAM SCAM SCAM SCAM BEWARE SCAM. This company is basically a scam. It took 7 weeks for the first sofa to arrive, and when it finally did, it was poorly made and missing feet. I was told by customer service that this was somehow "normal", a clear red flag. The delivery team tried to assemble it and bizarrely claimed that one side is meant to be lower than the other. Seriously? After complaining, I had to wait another 6 weeks for a replacement. When the second sofa finally arrived, the customer service team messed everything up again, and the delivery drivers refused to take the faulty one back, even after their own office spoke to them. I then had to rearrange yet another delivery, and when the "new" sofa came, guess what? Also faulty. I ended up having to mix and match parts from the old and new sofas just to make one functional piece. In total, I waited over 12 weeks, missed 3 days of work, and all they offered me was a £100 goodwill gesture. Absolutely shocking. Worst customer service, worst delivery experience, and worst product quality I’ve ever dealt with. Save your money. Don’t fall for this scam of a company.

   1 year ago

1. Chris Massey ★★☆☆☆

   Whilst the product itself is fine, the service and communication was poor. The product didn't arrive in the timeframe given; I had to chase Roseland to ask for an update on the product which turned out it wasn't in stock. They said it was a website error and should have been 1 - 2 weeks. The website still states 3 - 5 working days on said product. The delivery team was also only a one man crew where it stated on their website that it would be two so I had to assist with the delivery.

   almost 3 years ago
2. Helen Barrow ★☆☆☆☆

   Very poor quality Damaged on arrival Chest of drawers drawer broken, large blemish on side, bubble in plastic veneer!, chunk missing on the top, take the drawers out to reveal awful wood staining and poor construction! Been offered full refund which I intend to take! AVOID if you want quality furniture!

   almost 3 years ago
3. ferial Bahsali ★☆☆☆☆

   Re: order number 22732 I bought a shelf and when it was finally delivered, found it to be too large for the size of the room. Emailed Roseland to arrange collection and a refund and they reminded me of their terms and condition that a charge of £75.00 will be deducted for any returns. This is extortion and almost bordering fraud; I have never heard of a company charging £75 for any returns! This was over three weeks ago. Till date the item has not be collected. The company they use is called SGK. I would wait in for collection and they would change the collection date. This has happened 4 times and each time have either had taken time of work to stay or look for someone to stay home. This is about the worst service ever and it appears that Roseland Furnishing so not care about their customers or care if they return or not. Please don't use them!! If there is a human out there in Roseland, please speak with your collection company to stop changing collection and causing me time and money, please arrange to collect this item from me asap and refund me my money. I am reading all your negative review and its very similar issues (you just don't care about your customers). Don't know what to do here, either go to the ombudsman or trading standards??

   almost 3 years ago

1. Mike Julian ★★★★★

   So rare to find an alternative to the mainstream furniture shops. Really lovely place to browse and get inspiration. Their furniture is well priced and great quality. If they don't have what you want on display it's worth asking as there is much more available online.

   almost 4 years ago
2. A kitley ★☆☆☆☆

   Just about the worst experience we've ever had buying furniture. Went into the shop in Truro in June 2021 and spent over £4000 on 13 pieces of furniture. Then ordered another 2 pieces on line at a further cost of over £500. A few items were in stock so were due within a couple of weeks. The rest was on it's way over from Vietnam. Of the 15 pieces we had on order, 12 were delivered, 10 of which had damage to varying degrees. The worst were the last three which were simply appalling. The boxes weren't damaged at all, but we have attached pictures for people to see. The remaining three pieces we cancelled as we'd lost trust. It then took over 3 weeks before they collected the three destroyed pieces and refused to refund us over £1200 until they had been picked up.

   almost 4 years ago

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