Argos Tottenham Court Road London

Reviews

1. Sarah Cummins ★★★★★

   I just want to say thank you to three members of staff that provided excellent customer service inside the store yesterday. I was urgently looking for a computer for my son’s Christmas present (last minute I know!), and the lady on the counter yesterday’s morning was amazing. She ensured I was able to get the PC for my son and ordered it in just in time. I then went to collect my reservation and a gentleman served me who was delightful. I then was taken through insurance points with another lady who was so lovely! I hope this message heats to the manager of the store; you have a great team and please send on my thanks to them all. I hope they remember me. You’ve all made an eight year old boy very happy on Christmas Day so thank you!

   almost 6 months ago
2. Priya Gopaldas ★★☆☆☆

   Given the wrong item, (a very heavy set of plates) which I carried in a large box 1.5km home then all the way back to the store to return. Very sore shoulders and had to cancel Friday night plans to sort it out. Manager dealt with the problem effectively.

   almost 7 months ago
3. Mia D ★☆☆☆☆

   Worst Customer Service Experience at This Argos Branch I never usually write reviews, so the fact I’m writing this should say a lot. I went in to buy a laptop for my sister’s birthday—something important, as she needed it for university. I chose click & collect because the website showed it was available that day. After paying, I received an email saying it wouldn’t be ready until tomorrow. Panicked, I went into the store to see what could be done. The manager (who I didn’t realise was the manager at first) listened briefly, looked at my receipt, and simply said, “come back tomorrow.” His tone was cold, but I gave him the benefit of the doubt. I asked about other options—refund, gift card, transferring stock—but each time I got a blunt “no.” I walked away deflated. I stood to the side and called my mum, explaining what had happened and trying to figure out what to do next. She suggested asking again, maybe about a gift card, so I swallowed my nerves and went back—only to be met with the same curt answers. I felt embarrassed, like I was being difficult, when all I wanted was to buy a laptop for my sister. Finally, when I asked for a refund so I could purchase the same laptop at Marble Arch, the manager suddenly decided to check the back. To my shock, he brought out the laptop right there and then. I was grateful, of course, but also frustrated—why wasn’t this offered the first time? Why did it take three attempts and a phone call to my mum before I was helped? Sadly, it didn’t end there. The laptop turned out to be a Chromebook, not the Windows model my sister needed. When I returned to ask about exchanging it, I was told flatly that because the seal was broken, nothing could be done. No advice, no alternatives, just another cold “no.” This review isn’t about getting a refund—it’s about the way I was treated. Customers shouldn’t feel like a burden for asking questions. I even felt too awkward to ask for a bag, even though I’d have happily paid for one. The manager might be fine with difficult customers, but what about polite ones who just want help? This experience has completely put me off this branch. From now on, I’ll stick to Marble Arch, where the service is far more supportive and professional.

   almost 10 months ago

1. C hi ★★★★★

   This Argos is super clean and has loads of stations to browse and buy items. Staff are friendly and service is fast. I bought a great compact backpack at a discounted price! I love it. Perfect for my laptop.

   1 year ago
2. Denise E. White ★★★★★

   Yaseen did an amazing job this AM! Saved the day with a new pair of Apple headphones! I ordered online and they were ready instantly at the shop. Thanks again, Yaseen!

   almost 3 years ago
3. Kelly Trotter ★★★★★

   I visited the store to make 3 large collections and was assisted by Jonathan who is an absolute credit to the store. Very helpful, friendly polite and knowledgeable, tbh I was pleasantly surprised as have not been assisted like this in any store before. Felt the need to leave a review as was assisted carrying my boxes to a taxi also and this is not in anyone's job title. TOP MAN. Bravo Tottenham Court road a great worker who takes pride in his job. When leaving I was carrying boxes and another member of staff offered to help also. Will definitely return. Kelly I returned to the store two days later and was sadly let down by two young ladies who wouldn't help me to a taxi not in their job I know and they told me this, but common sense is needed sometimes and kindness. Shame after some staff members Jonathan went above and beyond and receive such a glowing review for the store. Again top man Jonathan. Kelly

   almost 3 years ago

1. Anjana Silva ★★★★★

   I went here to collect a few items that I ordered online. I went here straight after work, probably during the peak time. I had to wait like 10 minutes which is not too bad. I have been served by a really knowledgeable and a kind guy called Roshid. A well maintained Argos store in Central London. Thanks Argos for the superb service :)

   more 8 years ago

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