Good place for a quick bite. It’s usually clean when it’s not too busy, but sometimes people just leave trash and spills everywhere — not the staff’s fault. I feel bad they have to deal with that for minimum wage. Food’s good, service is fine, and it does the job when you’re hungry. Best when it’s quiet.
I got a chance to visit this yesterday, the Indian staff at the counter was really helpful. They helped to finalize my veg order by clarifying my doubts. York Street City side Mall is a big one and definitely you will get hungry exploring it. This is a good option to sit and eat while relaxing in parallel.
Whilst in Belfast I thought I’d have a Burger King, I’ve not had one in a very long time and saw this place. It’s just inside the shopping complex as you walk in it’s on the right. The staff They just seem (I felt) they did not want to be there. No contact with me as a customer other than what do you want? Thanks and there you! Just before being given the food I noticed burgers and orders being left on the side whilst other bit of the orders being made ready, this surely makes the food get colder quicker. When given my order I was just given salt and tomato sauce and had to say I did not want them but wanted mayonnaise. It felt like a conveyor belt. The store The seating was pealing and in a terrible state, the store was clean but not a welcoming place to be. The food The chips were really good but the burger was not up to much at all. The bread bun was a little soggy and the bacon was like a sheet of metal, The burger patties were a little cold not the nice hot you would expect from Burger King. Just in all a bit of a let down!
Awful, arrogant manager , stale buns , had to return the chicken burger which was overcooked (BURNT) Coke half filled , and when asked they said that it was the exact measure , 2 meals both with stale buns cost £19 , will never eat a Burger King again . They need a rethink on customer service.
Placed an order (took me about 10 mins to get through the que) and then waited 30, yes, THIRTY MINUTES for my order and the food ended up being not that great either which is disappointing since burger king food is normally lovely. Staff often talked to each other in a circle inbetween making orders and I was ready to blow up. Other people were annoyed about the terrible service here. I'm not from NI so thankfully I won't be returning here!
Burger King York Street Belfast. Stood for ages waiting to be served as manager, young customer and only till operator had a long winded conversation. Having finally placed my order I had to ask for my Coke which had not been given to me! Managed to find a booth but had 5 screaming children in front running about uncontrolled by parents with no masks on. The kids were hanging over the backrest looking at me making stupid faces. Another booth became free and I moved but could still see and hear the racket! Another two ladies with elderly parent also moved to try to escape the din! At no stage did management ask them to be quiet and stop running about. None of the tables were cleared or cleaned during my entire visit which was around 25 minutes despite multiple uses! Yuk! I won’t be back!
Staff give a friendly service and the place is great for grabbing a bite to eat!
I go to that place from years. But what I've seen today it was a nightmare! Many spaces to sit in but all of them with plenty trays and rubbish. Customers couldn't put the staff to bin because was full of rubbish and was tower made from trays! Just disgusting! Also the girl who served us was permanently scratched her head and hair after that she touched a food when preparing the order. All staff forgot hygiene procedures and customer service standards. Shame!
Burger King is located at York Gate Shopping Centre, York Rd, Belfast BT15 1WA, UK
You can contact Burger King at +44 28 9074 6060
You can find directions to Burger King by following this map link