I ordered the DULUX version, and this is what my friends received. No words needed. I should have read the reviews...
Robert is the most shockingly petty and unprofessional florist I have ever dealt with. He failed to deliver flowers meant for a family with a baby in intensive care — and when I questioned his mistake, he cancelled the entire order out of spite. Who does that? His behaviour ruined an already fragile week for my friends and for me. This isn’t “bad service,” it’s cruelty, and it matches the endless one-star reviews from other customers describing the same treatment. If you’ve had a similar experience with this shop, please add your story here. No business owner who behaves like this should be allowed to keep operating without accountability. I will be pursuing this further because what happened is unacceptable on every level. I will post a complaint form that everyone with similar experience can sign and join me on a law suit! I have already reached out to some customers where they explained that even when the flowers finally arrive they are of a very low quality and look nothing like the pictures, this is fails advertisement!
Unfortunately, the flowers arrived wilted and noticeably past their prime, which was quite disheartening—especially on such a special occasion. I had high expectations based on your reputation, so this experience was quite disappointing.
A lot of negative reviews, I ordered same day and paid for same day, and guess what… they were delivered same day. Wife was happy, got them at work and brought them home… 4 days later flowers are all healthy and lovely. I would use them again.
Really regret not reading the reviews as most others have reported similar issues. The order was delivered a day later than the delivery date and upon inquiry was told it’s due to the county being outside of their delivery area. It also looks completely different than pictures online. Terrible customer service when I contacted to inquire about the delay. Never had such a disappointing experience, this business should not be open.
Stay away !!! Rude staff and bad service. Ordered flowers for same day delivery, and got emailed to pay a higher fee for that, which I did. When I inquired about the order not being out for delivery yet at 6 pm (their shop closes at 7 pm) the team replied with the following: “These were ordered today. We already had 285 orders which needed to be delivered before yours as they were ordered before yours. These are therefore on a delivery route with a driver for a later delivery. These will be delivered later this evening which is till today however obviously the orders are sent out on a first come first serve basis and all deliveries are sent out accordingly.” After their not-so-polite email, the order was still delivered the day after (a valentines day order), and looked nothing like the bouquet on their website.
First of all, do not confuse this with The Flower Yard in Putney, as I did. I only realised and saw the bad reviews until after I had ordered. I ordered a bouquet to be delivered on the same day (£10 delivery fee) at around 11:45am. The delivery address was only 3 miles away in Putney, but it ended up arriving at around 8pm (after I had to call for an update). When it arrived the condition was ok, but it ended up looking completely different from the photo on the website (first image), and I'm not the first person to report this. Won't be using again.
I orderer the Blue&White Hand Tied Delux size bouquet that costed me £69!! I want the best of the best. However it came out totally different from what is pictured on the website.I have contacted the shop and they refused to do anything about it saying with Covid, and gas increased, it's difficult. THIS IS NOT AN EXCUSE!! I tried to contact them by email again. The same answer, Copy & Paste. I am so disappointed..No customer service at all. I will suggest: Read Google Reviews first before ordering it and Never Trust their own Website reviews. I attached the website photo and the one delivered. Very speechless.
The Flower Yard is located at 151 Sydney St, London SW3 6NT, UK
You can contact The Flower Yard at +44 20 7351 5250
You can find directions to The Flower Yard by following this map link
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