Moyses Stevens Flowers Florist in London

Reviews

1. Sofya Liudchyk ★☆☆☆☆

   Really disappointed in the brand after ordering for several years. My partner and I have been customers for years, loving the brand and quality. However, last week he ordered me a huge bouquet (£370), for an important occasion, whilst he was traveling to the US to see his mother over her health issues. He ordered the bouquet on Tuesday afternoon, and it was supposed to be delivered other Tuesday or Wednesday. However, been delivered only on Thursday afternoon, so missed the occasion. Moreover, for a bouquet of this size and price, it arrived in poor quality, clearing visible that flowers are not fresh (as they were out for delivery on Tuesday already). For the price it’s ridiculous, and moreover I’m disappointed that brand didn’t action this, for such a big order. My partner has been dealing with his mother, so of course dealing with a poor quality bouquet wasn’t a priority. I sent him pictures of flowers on Thursday when they arrived (tired, already dying basically), and he messaged customer support as soon as he made it back to London which is a few days after, asking to either send a fresh bouquet or a full refund, as the occasion has been missed and the quality was poor which is terrible experience. Enrique, customer support representative, acted unprofessional, not using common sense and only offering £50 as he referred “gesture of goodwill” - I mean, for a missed delivery and poor quality, is that what customer service is about? Just shocking. When we explained why there was a delay in writing to them, Enrique instead of using common sense said as it wasn’t done within 48 hours, they can’t offer a refund. But the fact they missed delivery by 2 days was disregarded. And just like that, with a lack of good training for Enrique and customer support, they lost 2 loyal clients, who’s been making big orders for years. I really hope the management will look into this and give appropriate training to the staff - both delivery and customer service. It’s extremely disappointing to see brand dropping so low. I don’t recommend using this company- especially if you want good quality and timed delivery.

   almost 7 months ago
2. Tj ★★★☆☆

   I ordered flowers from here for my wife on our anniversary. The ordering process and delivery were straightforward and as expected, which was appreciated. I had a query about the delivery method and called customer service to ask whether the flowers would be sent via courier in a box or hand delivered. The customer service agent was very polite and extremely helpful, which was a positive experience. The flowers themselves looked really nice upon arrival and my wife was pleased with them. However, I was quite disappointed with the size of the bouquet. I paid extra for a larger arrangement, spending £100 for the bouquet (£110.50 including delivery). For context, I regularly buy flowers for my wife from many different florists, including luxury florists, so my expectations aren’t unreasonable. I’ve ordered from other florists where I spend half this price and receive bouquets that are easily three times the size. I wasn’t expecting a luxury-sized arrangement, but I was definitely expecting a much larger bouquet than what was delivered, especially given the premium price point. I understand Moyses Stevens hold the Royal Warrant, which is undoubtedly prestigious, but this doesn’t justify such poor value for money. Whilst the flowers were beautiful and the service was good, I’m not sure I’ll be ordering from here again. There are many other luxury florists that offer equally nice bouquets at considerably better value for money – at least twice the size for a similar price. If you’re looking for quality flowers and don’t mind paying a premium for a small arrangement, this might work for you. Please note: flowers were ordered online and dispatched from their studio in Acton/Park Royal.

   almost 7 months ago
3. Taislany ★☆☆☆☆

   I ordered the “White and Green” arrangement from via Deliveroo because I’ve always loved Moyses Stevens for their quality and attention to detail. Unfortunately, what I received was from an entirely different florist (Flowers & Plants Co.), delivered in their branded white bag, and the bouquet looked quite average. The roses never opened, and most of the flowers wilted within three days and had to be thrown away which made the purchase feel like a waste of money as it was a £60 bouquet. It was disappointing, especially because I specifically chose Moyses Stevens for their reputation. I’m sharing this in hopes it helps improve the experience for future customers.

   1 year ago

1. Arezoo Jamshidirad ★★★★★

   I absolutely love this flower shop! Their arrangements are always fresh, beautifully designed, and carefully prepared. The staff is incredibly kind and helpful, always going the extra mile to ensure customer satisfaction. Whether it’s for a special occasion or just to brighten my day, their flowers never disappoint. Highly recommended!

   1 year ago
2. ASMA alblooshi ★★★★★

   I have ordered flower from Dubai, UAE to be delivered to friend of mine who did a surgery in the UK. Although a misunderstanding happened regarding to location and delivery issues. I spoke to “Sofia” and the team in moyses stevens and find a solution of resending the flowers to the correct location, first experience and definitely not the last

   almost 3 years ago
3. Ratna Singh ★★★★★

   I just had the most incredible experience with Maya, Sarah and Georgia! Maya made the most gorgeous bouquet after helping me choose which I can’t wait to give to my friend tonight! And as a complete surprise as we were waiting Georgia gave my Mother the cutest most gorgeous tiny purple bouquet and just gave it to her! Mum was so surprised and delighted!! This was just out of pure joy from the lovely girls and made mum’s day! Thank you ladies - you are delightful - we are locals and will see you time and time again!

   almost 3 years ago

1. Maria Efimova ★☆☆☆☆

   I wish a could write a brief review but it looks more of a short story. We ordered a deluxe pot of lily of the valleys for our office. Unfortunately, the flowers arrived in an eccentric looking bucket which we could not possibly display in our meeting room. The shop refused to replace the order or to take it back. They admitted that the picture on the website suggested a different pot but the shop has the right to choose any pot they have in stock. They offered us a 30 pounds credit for our next order. It happened so that it was our colleague’s birthday in a week. We placed an order for a bouquet and paid for a scheduled delivery on a particular day and time which was to take place in six days. Imagine my surprise when the courier put the flowers on my table three hours later. The courier refused to wait until I call the shop to find out what had happened. Moreover, the flowers were not fresh. The manager, his name is Stan, was exceptionally impolite. I asked him to collect the flowers and to do a refund. He promised to arrange a collection for the following day but he refused to cancel the order and explained that a new bouquet will arrive in six days. He also denied the fact that the flowers were not fresh. Please find the pictures attached. What do you think? What happened next: The courier never came for the flowers and they faded in the corner. The courier brought a new bouquet in six days but there was no point in it as we ordered a different bouquet elsewhere as we did not trust Moyses Stevens Flowers anymore. And my colleague saw their flowers in advance anyway as our office is quite small and there was no way that we could hide the flowers. As a result, we spent twice as much money and I experienced a most impolite treatment from the shop staff. P.S.: When I was throwing away the lily of the valleys, I discovered a huge plastic bag in the soil. Apparently, they put it there to fill up the space and save up on the soil.

   more 7 years ago

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