Plymouth HotSpring Store in Plymouth, Ivybridge

Reviews

1. Simon Andrews ★☆☆☆☆

   Avoid at all costs, only after your money and don’t care about you once they have it! We first ordered the hot tub back in June 2021, we were given an estimated delivery date of Oct 21. This came and went so we chased for an update and got a blunt response and was given a new estimated date, which also came and went. Again we chased and eventually a year later the hot tub finally arrived. We certainly weren’t told that it would take a year for delivery when we paid a deposit! It was delivered with a faulty heater so we couldn’t use it until that was fixed! We complained about that but we were fobbed off with no meaningful apology for the year long wait and the faulty part! I booked and paid for the gold service and on 20/09/25 I informed the service team that I think the jet pump had an issue. Faye responded saying she would send out the engineer with a replacement part should it need replacing under warranty. The service was completed and the engineer assured me he had cleaned the lid, but he hadn’t so he lied to me (see pics). Before he left, as I was signing the paperwork he was saying that I had about 2 years left on the five year warranty and that had the part not been covered under warranty it would have cost me about £600. About 20 minutes after the engineer left, I then get a call demanding payment for the part that was fitted I have to pay for it even though two different employees told me it was covered under warranty. I have been locked in a stupid argument with the service department who struggled to offer any meaningful apology and will arranging for an engineer to remove the part fitted and hopefully complete the service.

   almost 9 months ago
2. Dayle Dixon ★☆☆☆☆

   Would absolutely NOT recommend, refused to give back a deposit, after months of us asking. At NO POINT we're we told that deposits were non refundable or given advise or any paperwork to suggest that would be the case. Several communications and finally months later the MD says deposits not refundable. Making money for nothing and we've learnt since others have also been victims of this companies bad attitude during visits and communications as well as not getting their deposits back. Easy money, for nothing, items not even pre ordered just easy money. Trading standards next...

   almost 11 months ago
3. Trevor Partridge ★★★★★

   Great experience from meeting & discussing our needs with Grace in the showroom. She is very knowledgeable & friendly and explained pro's & cons around the different seating arrangements / sizes etc. She talked us through the whole process from Buying / installation and after care service. Highly Recommend Product & Service

   1 year ago

1. will “The_Gamer420” g ★★★★★

   What a great company! From the very first enquiry to the store at Ivybridge we have been extremely pleased with the service and support received. In particular I would like to say a special thank you to Sue and Grace who always had time to explain some of the finer details of how the hot tub works and the chemical requirements etc. This was our first hot tub purchased in November 23 so we were a bit wary about using it but I cannot fault the support given at all times. Nothing has been too much trouble even for after sales service. I would highly recommend Hot Spring. Thank you again for the great service.

   almost 2 years ago
2. Jon Parkes ★★★★★

   Excellent service throughout the buying process. The team in the showroom are always happy to answer any questions. We’ve had the hot tub for 2 months now and couldn’t be more pleased with the service received!

   almost 3 years ago
3. Ian Boxer ★★★★★

   Spent time with Liene McCall after emailing over the past few weeks, with regards to buying a new hot tub. She was extremely friendly, helpful and knowledgeable. She gave us time to discuss our options without pressure. This is the second hot tub we have bought through this company and Liene made the process very easy. We would definitely recommend visiting this showroom if you are considering buying a hot tub

   almost 3 years ago

1. Alex Ferrier ★★★★★

   Bought our hot tub from here in 2018. We received 1st class service from the start and years on we are still returning as regular customers for maintenance and chemicals. Would definitely recommend this company to anyone looking to buy or replace a hard shell hot tub. They also have try before you buy in store which is an added bonus.

   almost 4 years ago

FAQs