Goldsmiths Jewelry Store in Belfast

Reviews

1. Trucker Diablo ★★★★★

   I was on on Sunday the 7th December and a lovely lady called Santa Christina ordered me a tag senna watch. Today I collected the watch from an absolute gentleman. Jim was patient and sorted my watch for me and had it fitting perfectly. The coffee was lovely and our chats about music and the glory days of f1 just made the whole process relaxed and enjoyable. I want to extend my sincere thanks to Santa Christina and Jim. Have a wonderful Christmas. I’m over the moon with my watch.

   almost 8 months ago
2. James Mackle ★☆☆☆☆

   I have recently purchased an item from Goldsmiths and while the item was perfect the overall experience was extremely poor. There was no communication whatsoever from either Goldsmiths or DPD between the automated order confirmation and receiving a photo of the item delivered to my post box. I received no emails or text messages advising of delivery or providing a delivery window. I was also advised that I would receive a £250 voucher with this order. This was not included with the delivery, nor has it been sent via email. At the time of writing, I am still waiting for clarification on when or how this will be issued. To make matters worse, I spent over two hours on hold trying to speak to customer service. For a company selling items worth thousands of pounds, this level of service is completely unacceptable. I regularly shop online and can honestly say this is the worst customer service experience I’ve had in years.

   almost 8 months ago
3. Michael Newitt ★★★★★

   I visited the Victoria Square store on Sunday 8th November 2025 and was served by Lynette, who was exceptional from start to finish. From the moment we walked through the door, we were treated like VIPs. We were offered refreshments from a complimentary drinks menu — including alcoholic options, fruit juices, water, tea and coffee — which immediately set the tone for a premium shopping experience. Lynette was incredibly knowledgeable and attentive. She guided me through my purchase with genuine care and even took the time to professionally clean some of my existing diamond rings that I had previously bought from this store. Nothing was too much trouble, and her warm, friendly manner made the whole experience effortless and enjoyable. I left the store extremely happy and impressed by the level of service. I will absolutely be returning — the customer service, especially from Lynette, was outstanding.

   almost 9 months ago

1. paula barrett ★☆☆☆☆

   Purchased a bangle for my daughter’s engagement which turned out to be faulty. Asked for a replacement to be told after weeks of waiting to be told they were discontinued. Service is terrible have raised a complaint and have not heard anything I had raise a complaint and have also followed up twice and have had no response from that complaint either

   1 year ago
2. Natasha Bickerstaff ★★★★★

   My partner and I had went into Goldsmiths V Square yesterday to have a look at some wedding rings . We were initially approached by Andrew who is a one of the watch specialists . From the start he was absolutely amazing offering us drinksand also cleaned my engagement ring , after alot of trying on we made our decision and finally chose our rings and we love them . The ring that I picked would never have been a ring I would have wanted to see on but with the knowledge and advice from Andrew I went with it and it's perfect . I would also like to add a mention to Karen who came over and spoke to us . She was also amazing and spent time looking at the chosen rings . Overall we were very happy with our whole experience, Andrew may be a watch specialist but his knowledge on the rings was amazing and he made our decision very easy. Thanks very much Guys !!! Natasha & Philip Xx

   almost 3 years ago
3. Emily Semple ★★★★★

   I had a great experience, Chris looked after my daughter and I brilliantly. I was really impressed with his knowledge of watches and he took the time to explain certain aspects of the different watches for sale. Super experience! Dean

   almost 3 years ago

1. Adam O'Donoghue ★★★★★

   The customer service at this location is phenomenal. I went in looking for a bracelet I saw online, and though they did not have it in stock the gentleman who was looking after me went out of his way to find a close location that did which is something I don’t see very often. Unfortunately I did not get his name but he was great. In addition I was offered a drink which was a nice addition. Overall a great establishment.

   almost 3 years ago
2. Lesley Magee ★★★★★

   Had a lovely day in Goldsmiths Victoria Sq where my children treated me to my beautiful Cartier watch. It was a wonderful experience and Jim the salesman made it even better ! In all honesty, every salesperson that we met greeted us, smiled and interacted . An absolute dream of a day and top class experience.

   almost 4 years ago

FAQs