Thai Pad Thai

Reviews

1. emine pirhasan ★★☆☆☆

   Their food is good but their delivery system is terrible. I waited for over an hour called every 20 mins and was told each time that the driver had just left with the food. The final time I called I was told that the food had been given to a man an hour ago. They said they had my name which isn’t possible. Bad customer service and I have nothing to eat for tonight

   almost 6 months ago
2. Simon HR ★★☆☆☆

   I am really sad to be writing a poor review as we have loved this place for years. Something has happened and whenever I ask to speak to the manager they are not there. Hence I am reaching out on a Google review. We have been weekly regulars. In the past couple of months you have become absolutely shambolic. Whats going on? The other week we ate in your restaurant. It took an hour (!!!) to get out food - with several tables who came after us getting theirs before us. We were only a table of 3, no big order. No apology, just blank looks. So another week we ordered pick up take away which we often do (we have a pint opposite, order and pop over when the ap says it's ready to take home). We were told it was ready on the ap so went over. It wasn't. We had to wait 20 mins for our food - we could see they were totally prioritising delivery orders above ours (which must have been what happened when we ate-in the previous time). So we tried delivery! Last night. Disaster. Ap said it would be 45 mins. After an hour we tried to call. Kept going to VM. The app then said it was out for delivery (for 20 mins - we live 5 mins away). Eventually I got through on the phone. She said it wasn't out for delivery but was awaiting driver (this was their delivery not Deliveroo). So I said I'd come and pick it up. I get there - it's not even prepared! I had to wait 15 mins whilst they prepared our order. Got it home...IT WASNT OUR ORDER! Then another 15 mins and we get a delivery at the door - also not quite our order but closer than the last one. Unbelievable. Please sort yourselves out. You used to have such great and reliable service. You have changed something and it's now diabolical. The food remains fantastic but we cant face ordering or eating in with you again as its such a dreadful experience and there are so many others locally who do it really well. If you want to just focus non Deliveroo I suggest you get a dark kitchen somewhere and at least do that well.At least you wont be disrespecting your previously local customers.

   almost 6 months ago
3. Jasmine Dice ★☆☆☆☆

   Honestly don't bother - placed an order at 7.30pm, told order would ber here by 8.15, called resteraunt at 8.35pm and was told order was on the way, gets to 9.30pm call again to cancel order and get refund. Then get told I can't cancel the order as its out for delivery and if i try to cancel the order i will be charged. Just order somewhere else. Can't comment on food quality as it never arrived and cost me 40 quid! Staff at resteraunt told me to claim refund back through uber eats which I can't do as order is still in process. Truly awful

   almost 9 months ago

1. Abby French ★★★★★

   Best prawn pad Thai in Brighton! Really delicious, generous portion, prawns were big and fresh tasting. Mother in law had recently had dental surgery and was unable to eat solid foods but wanted to go out, our waitress was so kind and accommodating. She brought out a piece of tofu so she could see if it was soft enough! MIL had Tom Ka without any solids and it was so so delicious - will definitely order this when we next come (with all the usual fixings) Thank you so much for such a lovely dinner !

   1 year ago
2. maj mitch ★☆☆☆☆

   Raw chicken on delivery and phone put down on me. Decided to have a Xmas eve Thai. I often buy from here. Family sat round to eat satay which I bought 3 lots and piled on plate. First satay I bit into was raw. Instantly shouted at family to stop eating and found many of them were raw. So lucky I stopped my kids eating this. Rung them and they tried to only refund me for one of the satay. Explained that all 3 are raw the said they would refund and when I said about the lack of overall apology they said they had already apologised and out the phone down on me. Never again. Food safety is my No1 concern with children. I'll never buy from here again. My advice is stay well away.

   1 year ago
3. Rhianna Clancy ★★★★★

   I ordered delivery from here tonight & it was amazing!! I ordered the spicy squid which was the best squid I’ve had in a long time and a panang curry. The flavours were exquisitely authentic, I’ll definitely be ordering this again. Very generous portion sizes aswell! Ordered directly through the restaurant and the staff were super friendly and helpful :) thank you for an excellent delivery service, keep it up thai pad Thai !

   almost 3 years ago

1. dan g ★★★★★

   I’ve lived in the neighborhood for 12 months and had never had food from this restaurant. I walked past the other day and saw a leaflet outside advertising 20% off your first online order (collection or delivery). So decided to go for it. I ordered a couple of appetisers, a side dish, and a main dish. A mixture of meat and veg. Overall, I liked the food. It was quite delicious. The portion sizes are generous. There was a lot of chicken in the noodles. I have only two minor criticisms, which are that the main dish was a little heavy on the sauce - but because the sauce tasted good, I didn’t mind - and the fried crispy tofu was a bit dry. But overall, the food was good. 4 stars and I will order again. Also, I collected and it was ready within 10-15 minutes of my order. Friendly staff too. And nice decor inside. UPDATE: 5 stars - I’ve now ordered six times, each time using the 20% discount that they send every four weeks or so. Every time the food has been delicious, fresh, good portion sizes and super friendly staff when I go to collect.

   almost 3 years ago
2. Jennifer Lopez Paz ★☆☆☆☆

   Please do not waste your time and use this restaurant for a takeaway. After 2 and half hours waiting the food arrived very cold, undercooked and inedible. I did also find a hair in my curry so had to put it all in the bin straight away. I phoned them up several times but they have just strung me along and not given me a refund. Honestly, the most ruthless people I had to deal with in my life. They need to limit the amount of orders they accept as they clearly can not cope so please do not waste your time and order from somewhere else. I wish I can put 0 stars but have not the option unfortunately!

   almost 4 years ago
3. Mel Powell ★★★★★

   Food was amazing. Service was great. They made changes to a dish on request. I'd go back and order the same thing it was that good. Lovely atmosphere inside, you can tell its a popular place. They managed to fit us in even though we didn't book. 10/10 would recommend :)

   almost 5 years ago

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