Bershka Clothing Store in Brighton, Brighton and Hove

Reviews

1. Daisy Peraza ★★☆☆☆

   Went into the shop today to check out the sales with a friend and the queues were horrendous. At the shop there are two lanes for checkout, the left being for refunds or buying with cash and the right being self serve cash and card as stated on the signs above each. The queue for the self service was huge so we went to the assisted checkout (refunds/cash purchase on the left) as we were paying cash. We queued in it for about 20 minutes to which we were then told by a young woman working that we were in the wrong queue and needed to switch. We told her that we had been queuing ages and how she just served someone who purchased an item infront of us. She refused to let us pay and told us to go in the other queue. We then had to wait the 25 minute queue which covered over half the store for the self service. Please sort out the purchasing system or at least change the signs if they are wrong.

   almost 8 months ago
2. Amanda Robinson ★☆☆☆☆

   Security Guard wrongly accused my 18 year old stepdaughter of being a shop lifter this weekend. He had got her confused with another person who the shop said was barred from the store, did not ask for her ID. publicly embarrassed her, and searched her bags WITHOUT her consent and then threw her out of the shop. We were down on a two day break to Brighton from Kent, staying at a hotel nearby. The last time my stepdaughter visited the cente was a year ago. The security guard would not accept this and argued with my stepdaughter for 30 mins that she was a shoplifter. Of course she had nothing but paid items on her from other shops, nothing stolen. I called the shopping centre who gave me the shops number, I rung it, left a message for the store to call me and explain how this can happen, of course no one called back. My step daughter returned to the shop the next day with her ID and our hotel confirmation, made a formal complaint. She said the security Guard was made to apologise, but that he was not happy doing this. We await your formal response Bershka. No stars for this company.

   almost 8 months ago
3. Chloe Webber ★☆☆☆☆

   Incredibly rude staff particularly in the changing rooms. Barked orders at you like you were in the army! Shouted at to “stay behind the line” and move constantly despite there being literally nowhere else to stand. It’s like the workers got a kick out of bossing you around. Completely unhelpful, did not direct you to a free cubicle, it’s like a free for all, and then when I went to give the worker back the items I didn’t want she looked at me like dirt and barked yet another order at me to put the clothes in a pile next to her because she couldn’t be bothered to do it herself. The worst customer service I have ever experienced. Will be shopping online from now on because the attitudes of the workers in this store are foul. Should be ashamed.

   almost 9 months ago

1. Tim That ★☆☆☆☆

   Oh my god what a horrible shopping experience. I found a coat I liked but there are NO staff and you have to work it all out and operate the tills (that were falling apart) yourself in this weird factory-like environment. It’s just horrible, we’ll have to stitch the clothes together ourselves next.

   almost 9 months ago
2. beduina ★☆☆☆☆

   Their alarm system goes off randomly, I suppose they set it up like that to catch possible thefts so they just check random people. It went off before i even went through the doors however, their security guard decided to chase me all the way through the mall, asked to come back so I could go walk thought the system to which I said "I didn't buy anything besides, it went off i even walked through the doors" he then said "something must have triggered it"... have guess what? it didn't beep when i walked through again He embarrassed me. Sort your alarm system and train your security guard properly.

   almost 10 months ago
3. lauren somers ★★★★☆

   I love this place sooooo much but it's so out of my price range :(((

   almost 3 years ago

1. Angel Sirius ★★★★☆

   My daughter love this store, some great sales item and tried the self service and untagged security tags.

   almost 3 years ago
2. Karen ★★★★★

   Really helpful and friendly staff. The shop was fairly busy, but the staff still had time to help me

   almost 3 years ago
3. John W ★★★★☆

   Daughter wanted this outfit from there we went in and it was spaced out and clean. The staff on the tills where great despite being messed about by a customer wanting bits having no money and preceeding to be on his phone for about 10 mins before walking off just saying no... they handled it so well. The clothes are good quality and picked up a great bargain for my son on the sale rail. Worth a look around but careful as teenagers can spend alot in here.... haha.

   almost 4 years ago

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