The Redwood Brewers Fayre Restaurant in Newcastle, Newcastle-under-Lyme

Reviews

1. Ste Ben ★★★★☆

   Went here on a Tuesday evening which was very quiet, staff were friendly and polite from start to finish . Ordered rump steak meal which came with onion rings, garden peas and fries. Ordered it medium which is how it came, chips were nice and crispy as were the onion rings. Had the semifreddo for desert which was very tasty, bursting with flavour. Service was prompt throughout. My only negative was that steak knife handle was full of water. Went back the following Fri which was a little busier. Had cottage pie which although nice enough was 3/4 depth of potato and only a 1/4 mince, had cauliflower cheese as a side which again although nice was al dente. Not really much choice if you want veg on the side.

   almost 7 months ago
2. shelly Telly ★★☆☆☆

   Second time we’ve been the first time the food was edible but not great, the second time the food was terrible. Kids burger were so dry they didn’t eat them, us adults had the fish, chips and peas, all 3 fish were just full of water. Batter not cooked through. We did speak to the waitress who said they are cooked but it’s because of using fresh oil.. that’s rubbish! We did get full refunds on adult meals by the manager. The play area for kids is good but unfortunately we won’t be coming back again.

   almost 8 months ago
3. Alex Jones ★★★★★

   Came here for my sons second birthday. A little family outing with a decent sized play area. The staff were friendly and welcoming, the food was good! They don't pester you when you're eating like other places but are more than happy to help when you need anything. Unfortunately, I didn't get any names however, the ladies at the front of house gave our little boy a teddy and card, once they found out it was his birthday, which he loved. It's the little things like these that make a good experience into a great one. Thanks again!!

   1 year ago

1. E Saunders ★★★★★

   We both ordered a smothered platter. The steak was exceptional! Generous portions of all 3 meat. The layout/design reminded me more of a home with sofas and large spaces. It was late on a Sunday evening, yet staff was still welcoming and friendly. Perfect start for our holiday en route to the airport.

   1 year ago
2. Mairi Mackenzie ★★★☆☆

   Visited with a friend yesterday to enjoy the festive menu. We had booked a table in advance. On ordering at the bar, unfortunately, they didn't have my friends starter in stock. We received our glasses and filled up on the unlimited drinks deal. The starters arrived fairly quickly, I enjoyed my mac and cheese bites, but they were a little greasy. My friends soup was covered in basil oil, which was unpleasant. She left most of it, but this was never queried as we waited ages for our main courses and had to ask if they were ready. We both enjoyed our main courses, I had the festive burger, and she had the turkey dinner. Both were piping hot and perfectly cooked. We then waited ages again and had to request our puddings. We both had a sundae, and they were fresh made, no complaints. We observed a severe lack of staff. Once you did speak to a staff member, they were very pleasant and helpful. Tables were left uncleared, and the place looked dirty. Under our table hadn't been cleaned, and the remnants from other meals were clear. It was such a shame as the food was delicious and piping hot, but nearly 3 hours to have a 3 course meal is ridiculous.

   almost 2 years ago
3. Amanda Dixon ★★★☆☆

   Despite being just before Christmas, the restaurant was unusually quiet. Booking a table was easy enough and the menu had plenty of options. We were especially impressed with the ability to choose from a gluten free menu with additional options for dairy free requirements. The meal was pleasant enough, and any issues with the meals were rectified (one meal came out part cold, as though it had been cooked too soon). Staff were helpful enough throughout our visit. Whilst our visit wasn't the best, I would happily try the establishment again to find out if different staffing changes the experience.

   almost 3 years ago

1. Lucia Hofmanová ★★★☆☆

   Restaurant is big enough so no worries about making booking. they already didn't have Christmas menu on boxing day, why they had Christmas menus on the table's cant understand...pretty confusing. Menus dirty and sticky, we was waiting 45 minutes for a 2 meals . I had curry it was ok just the rice not nice at all Staff was nice they do the best they can .. when full its quite noisy place

   almost 3 years ago
2. Jayne P ★★★★★

   Enjoyed a lunch time booking with friends here running towards Christmas 2022. Great food, helpful staff, nice clean setting. We chose from the back of the menu having the 2 for £8.99 day time offering and were very happy with the selection, portion size and quality. A big thumbs up. We shall definitely be returning.

   almost 3 years ago
3. James ★☆☆☆☆

   Such a shame, I have been here a few times over the years bit last night has made me re think about if I want to return again. In the past we have never had a problem apart from the odd time we have waited longer than usual and that kind of thing I can understand. Last night started fine. Good choice on the menu as you find with this chain. It started going down bank when I went to order the food. My daughter aged 9 wanted flat bread for starter with rump steak, chips corn and peas, no flatbread had been brought to her, I also asked for my main to come without coleslaw but guess what that never happened. Just small things make a big difference. The last thing which could of been so easy to make a big difference was when I asked for the drinks. My wife is diabetic so I asked if she could have the Berry blast cocktail but instead of using standard lemonade with sugar in could it be replaced with the sugar free variant you sell. I was told that this was not possible and I would have to pay extra for the lemonade on top. Wow. What a great service given there. It really brought a downer on the eating out experience and made me question if I had been listened to. Just as my daughter was eating her pancakes at the very end a waitress came over and then asked if she had finished and if she could take the plate. She had not even finished eating it. I have no idea if its down to change of management but you really can tell a drop in the service and quality.

   almost 3 years ago

1. James Dean ★★☆☆☆

   Ordered the Big Stack burger, asked for no salad and no sauce. The burger didn't contain any but still put coleslaw on the plate. Ordered a portion of loaded onion rings which when arrived had extra sauce that I did not order, I then asked the waitress what the other sauce is but she didn't know so went and asked someone else. Turned out to be BBQ sauce, I was not asked if I was fine with that on, the waitress just walked away. When my plate was taken away the dish of the loaded onion rings was still full and they took it away as if it was empty. Not just 1 waitress ignored the fact I hadn't touched the onion rings but 3 different ones in total yet nothing was done about it. The ice cream sundae took as long if not longer to arrive than the main meal.

   almost 3 years ago

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