Sports Direct

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Reviews

1. G J ★☆☆☆☆

   Most staff need customer service training. Plus the business generally is very different from all other UK business and not in a good way, e.g. if you buy something online you can only return it by post having paid £5 for delivery and then another £5 to return.

   almost 3 months ago
2. Claire Louise ★☆☆☆☆

   Collected an order from the store having to pay £4.99 for the privilege, however online it stated there would be a £5 voucher for doing so. When I came to collect my order I asked the store assistant if the £5 voucher was within the package and she said it wasn't, and that I didn't have one attached to the collection and to speak to customer service. I spoke with customer service and they fobbed me off saying they couldn't do anything their end and to speak to the store when collecting my parcel, when I kept saying I had already done so. Feel fobbed off on both sides, lied to and a waste of my time.

   almost 5 months ago
3. Michael Middleton ★☆☆☆☆

   My partner has got jeans from there and the label on the jeans came off and it was a different brand. Me personally have never heard of. TAHSRI. Selling knock offs please be aware people.

   almost 7 months ago

1. Jithu John Sebastian ★☆☆☆☆

   Very disappointing experience at the Worthing store I visited the Worthing Sports Direct on 15/04/2025 at around 13:25 to buy cricket spikes. I approached a staff member for help — he appeared to be over 40, medium to dark brown skin, glasses, clean-shaven, and had crooked teeth. He led me to the shoes section near the billing counter where two other employees were present. In front of them, he asked me, “Do you even have any money?” and went on to say that “a lot of theft happens in Worthing,” clearly implying I might be a thief. I felt deeply humiliated and wrongly judged, with no reason or justification. This kind of treatment is completely unacceptable. I hope Sports Direct management looks into this and ensures no other customer is treated this way

   almost 9 months ago
2. Andy Cooper ★★★★★

   Prior experience of the shop haven't been great, but, I was really surprised during my most recent visit. I went in search of football boots. I have big wide feet so actually this is a challenge. Stock levels of size 12s isn't great. I picked three up and none in my size. Store assistants apologized and then looked to see what was in stock. I explained about my side feet and said ok I know what will fit you. Came back with a pair that fitted perfectly. Checked to make sure I was happy and obviously I bought them. Lady at the till was really smiley and very pleasant in serving me. Great experience there. Thank you!

   1 year ago
3. Nik Cunningham ★★★☆☆

   Never have I ever experienced staff that are so miserable and rude. I asked the boy for 3 pairs of trainers in a size 9. One pair he threw on the floor and told me that if they were not out on the display then there were none in my size. In the end I found another pair in my size and bought them. The price was good 39.99 for some adidas trainers. I wanted to look at a Jack Wills hoody but they were so high up on the wall that it was impossible to get down, when I went to look for someone who worked there to get a hoody down for me there were only 2 people on the shop floor and were with other people, so I left.

   almost 3 years ago

1. Penny Harber ★☆☆☆☆

   Staff are so rude and condescending. Like they're doing you a massive favour by selling you something. Never again.

   almost 3 years ago
2. nagaratnam saseenthiran ★★★☆☆

   My self I found they didn’t trust Asian people. Treat me as shoplifter because my baby boy run around there and me and my wife keep chasing him. The till women who’s working she’s fine happy face treat me well. Shop floor nooo.

   almost 3 years ago
3. Kelly Murton ★★★★★

   Very nice sale on at the moment back packs £9 pounds each, trainers under £30 pounds nice ones too. The staff were very helpful and well mannered. And the new bags for life are big and well made and there recycled. I got my friend a pair of trainers for £27.99 with no fear lable on great for skateboarding. Would recommend sports direct to everyone.

   almost 3 years ago

1. Χαρης Σαμιου ★☆☆☆☆

   Just went to buy to my girls two pair of shoes. The service was very nice. Trying to find my way to the cash desk. Usually sports direct have two floors. So I supposed cash desk was on the ground floor. Then the alarm rang. And the staff came with a rude way and said “ Can you see any cash desk down?” Ok I’m sorry. I was so upset. Sorry sports direct I will not buy anything again.

   almost 4 years ago

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