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Reviews

1. kimia bachan ★★★★★

   Buying my washer dryer from this shop was such a smooth and easy experience. They took the time to ask the right questions to really understand what mattered to me and then advised me on the best options within my budget, no pressure at all. Jo and Sandy were incredibly knowledgeable and genuinely helpful throughout. The engineers delivered the machine quickly and did a fab job with the delivery and installation. I would highly recommend this local shop, excellent service from start to finish!

   1 month ago
2. Sven Sorensen ★★★★★

   Ben and Toby at Optimum Kitchen Appliances have been looking after me, my business, and my family’s kitchens for as long as I can remember. These guys aren’t just great at what they do—they actually care. Whether it’s finding the perfect appliance, sorting out an upgrade, or just giving solid advice, they always go the extra mile. No stress, no hassle, just top-quality service with a smile. Massive thanks for everything over the years, lads—wouldn’t go anywhere else!

   almost 11 months ago
3. Penny Corp ★★★★★

   I recently purchased three Bosch Appliances - a Fridge, a Freezer & Washing Machine ! All these were under counter so had to be installed.Ben did such a very good installation on all three. Toby was very kind & knowledgable when I visited your Showroom, & helped me to choose which appliances would fit in my small galley kitchen.I was very satisfied by going to Optimum for my appliances.I would strongly recommend going to Optimum, to anyone looking for expert advice in purchasing an electrical appliance !

   1 year ago

1. Toby C ★★★★★

   Just wanted to pass on a 5 star review for the outstanding service from Ben and Toby at Optimum Haywards Heath. As a returning customer, I needed a team I could trust for a complex replacement of an integrated fridge-freezer for a severely autistic person in a specialist supported living home who was extremely anxious about this. Ben and Toby’s support was exemplary, and they certainly went the extra mile(!) in making sure it all went smoothly. On the day, the comms from Toby was excellent and the job, which was complex and included fitting new fridge-freezer integrated doors, was completely to a very high standard. Highly recommended.

   almost 2 years ago
2. Tony G ★★★★★

   Quick response to our request for a service visit: as expected our 16 year old fridge/freezer could be repaired (compressor) but that might not be the only issue so we are going to buy a new one. Sound advice and good service from Optimum.

   almost 3 years ago
3. Ray B ★★★★☆

   Lovely staff but you might as well shop on line as stock appears low at the moment!

   almost 3 years ago

1. Pelly Pelly ★★★★★

   Our dishwasher had broken and was only just within its warranty. The service team sent an engineer. It wasn't easy to repair, or even get the dishwasher out, but the engineer went out of his way to ensure the repair was done properly. They took it back to the workshop in the end and returned it a couple of days later and reinstalled it. Working perfectly. Top work.

   almost 5 years ago
2. Jelena G. ★★★★★

   Optimum engineers have been sent by our appliance insurers Domestic & General to repair our hob and oven several times over the last year, and we were always pleased by their efficiency and customer service. I wouldn't necessarily go out of my way to leave an online review though if I hadn't had a really awful experience with another company which Domestic & General sent to repair our oven last moth. Basically that company failed to do the job, we were without the oven for over 5 weeks and I spent half a day last week on the phone to Domestic & General insisting that they book us in with the engineers they sent to us in the past (Optimum). Eventually, the appointment was booked, their engineer came today, super-helpful and nice guy, fixed the oven in 10 minutes! I'd definitely recommend Optimum to others, both in terms of the quality of engineers we have dealt with and also very pleasant and helpful telephone customer service.

   more 6 years ago
3. Jelena Goranovic ★★★★★

   Optimum engineers have been sent by our appliance insurers Domestic & General to repair our hob and oven several times over the last year, and we were always pleased by their efficiency and customer service. I wouldn't necessarily go out of my way to leave an online review though if I hadn't had a really awful experience with another company which Domestic & General sent to repair our oven last moth. Basically that company failed to do the job, we were without the oven for over 5 weeks and I spent half a day last week on the phone to Domestic & General insisting that they book us in with the engineers they sent to us in the past (Optimum). Eventually, the appointment was booked, their engineer came today, super-helpful and nice guy, fixed the oven in 10 minutes! I'd definitely recommend Optimum to others, both in terms of the quality of engineers we have dealt with and also very pleasant and helpful telephone customer service.

   more 6 years ago

1. Clive Sefton ★★★★★

   I was given this company's details by AEG as the local recognised service engineers for our washer drier that is still under warranty. Having seen the other review of this company I was a little hesitant using them but as it happens they couldn't have been better. Phoned them on Tuesday morning and they arrived Wednesday morning at 8.30am on the dot. Friendly and knowledgeable engineer who gave me some good advice on using the machine. Maybe we were lucky but I felt compelled to write a review as my experience was so good.

   more 8 years ago

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