Argos Brighton Carden Avenue

Reviews

1. Alice Norman ★☆☆☆☆

   DO NOT ORDER FROM HERE! Partner waiting 45 mins for an order and finally had to just walk away

   almost 5 months ago
2. Thomas Catton ★☆☆☆☆

   Store has been refreshed so it looks nice but the service is sooo slow. Went to pick an order up and had to check in on a weird screen. took just over 20 minutes for them to bring it out. Then was told I had to start all over again for another part of the same order. Terrible system. Whilst I was in there I overheard them telling another customer their order was collected by someone else (and was now out of stock) because of the ‘system’.

   almost 6 months ago
3. Kai : ★★★★★

   Mason was honestly brilliant! He was really friendly and helpful from the start, and made everything super easy. He helped me find what I needed straight away and made sure I left happy. You can tell he actually cares about doing a good job. Great customer service — thanks, Mason !

   almost 7 months ago

1. gary el-hoss ★☆☆☆☆

   Couldn’t be anymore unhelpful , all standing around chatting, when I asked for help, they sent me too a screen, although I was already at the counter, lady couldn’t be arsed to look up anything and had a bad attitude, face like thunder . When I asked for a refund on an item they said they had in stock , but wouldn’t arrive in time that day, rather than offering a refund , I was told to just not collect it and I would be refunded, no mention that the collection date was a week away, plus time for the refund, nearly 2 weeks I’m waiting for a refund as I’m away and unable to go into store and no one answers the phone . If you don’t like your job find another one, staff like this is what will make Argos go out of business . Sort your staff out mr manager , your customer service is terrible bare minimum effort . Just painful

   1 year ago
2. Fynn Bolingbroke ★☆☆☆☆

   Bought a brand new laptop on the 26th Dec and realised it wasn't the right size for me; it was unused and hadn't been powered on. When taking it back in all its original packaging, I was told by a staff member that she needed to check with the manager after she removed it from the box and inspected it herself putting her own fingerprints all over the outside and inside of the laptop. When the manager arrived, he inspected and left his fingerprints on it too and then proceeded to tell me it can't be refunded as it's 'clearly been turned on as there are fingerprints on it' when in fact it was themselves who put them on there. It was a brand new laptop in perfect working order and the day after I bought it I was told it couldn't be returned! The manager of the store was very unpleasant to speak with and said I should've 'done my research before buying' which funnily enough I did..... Funny thing is, I took it home and cleaned the fingerprints off using a wipe and then took it to another Argos (the Sainsbury's Argos on Lewis Road) and within 5 minutes I left the store with a refund confirmation in my hand! They had no issues in returning it and didn't make up excuses for why it couldn't be returned when it's in perfect working order and condition. AVOID CARDEN AVENUE ARGOS AT ALL COSTS.

   almost 3 years ago
3. Blake Gaggles ★★☆☆☆

   I ordered before COVID was even heard of, I'm still waiting, apparently another 6 mins and I'm golden. ****Back to return the item that didn't work, was passed around for ages

   almost 3 years ago

1. Dave Daveson ★★★★★

   Nice to pick things up in-store rather than wait for Amazon delivery. Staff have always been helpful, with no fuss returns.

   almost 3 years ago
2. Reece Anderson ★★☆☆☆

   Two staff stood around talking, while the other younger member of staff was left to deal with any customers at the customer service desk. I waited 15 minutes at the collection point waiting for my product, only to find that no one was on their way to get it. Eventually, the ladies talking finally realised they actually have to work to be paid and I received my product. This was on wednesday (07/10). Thank you to the young lady doing all the hard work that evening behind the desk!

   almost 5 years ago

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