H&M

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Reviews

1. M S ★★★☆☆

   I'm leaving this review to highlight how much it annoys me but on a busy Saturday yet again a shop has one person is manning the till and I had to wait 10 minutes, a retail giant like this company should know how to deal with this, nice staff though

   almost 3 months ago
2. Harry ★★☆☆☆

   Ruined by self checkouts - need staff to use voucher, but no staff are in sight.

   almost 5 months ago
3. Claire Wilson ★★★★☆

   Nice choice of clothes at a reasonable price. Could do with more tills as we were waiting quite a while to be served.

   almost 7 months ago

1. toni jones ★☆☆☆☆

   I have never received such poor service! The til in H&M home was closed. After questioning a member of staff who was at the H&M home til downstairs if they would be able to wrap the mugs upstairs, as I didn’t want them to break after leaving the store. Was told to go upstairs in the clothes part of the store and they would have tissue paper. Went upstairs paid and told to go back downstairs to have them wrapped. Went back downstairs to be told they can’t be wrapped downstairs and then I need to go back upstairs for a member of staff to go back down to get tissue paper to come back up. There was so apologies for the inconvenience of having to back up and down stairs multiple times. No one said sorry or let alone ever smiled and made me feel like I was the inconvenience. Disgusting service, I think the employees need to be taught some customer service skills.

   1 year ago
2. Cara ★★★☆☆

   Menswear is almost non existent now after they moved it. Not a good range of Women's clothes either more catered to for younger and older styles with very little in between. Prices have increased dramatically over the years yet the quality has dropped.

   almost 3 years ago
3. Alger Çezmaxhi ★☆☆☆☆

   BE CAREFUL!!! The black Friday 20% off is not on everything that was on my bill, and you can use it just one time. So if you find something else on your way out you can't get the 20% off it was just one time payment and wasn't advised anywhere. So even if you change your mind and want to return one thing for another you still can't get it.... Never gonna go there with this ridiculous behaviour from the store.Very disappointed.

   almost 3 years ago

1. Sarah Duncan ★★★★☆

   They had what i went for but still feels like an upmarket Primark. Suggest going on a week day as better chance of access to all rails. They try but not hard enough to get me back more than once a year.

   almost 3 years ago
2. Emma Louise ★☆☆☆☆

   Really disappointing trip today. Purchased a pair of trousers which ripped and had huge holes after ironing twice. I read online that to return a faulty item without a receipt you could receive an exchange for the current selling price which I was more than happy with. Spoke to a nice girl on the checkouts at lower ground who was lovely and just grabbed another colleague to check. The very young man with blonde hair (i think) was incredibly rude to the point that I was in literal shock. I'm 23 years old and work at a retail clothing company in the city and I have never in my life encountered such a rude and entitled member of staff. He took one look at the trousers said "we can't do anything its after 28 days" and walked off. I then said, can you at least recycle the material and he gave me a voucher, only because i suggested it, and even then he seemed like he couldn't get away fast enough. I contacted customer services who are now investigating the incident as the clothes are now at the store and I am left out of pocket. As someone who works in retail, if any member of management sees this I highly recommend you talk to this member of staff and consider whether you want him representing your store because it was truly embarrassing and gave me a terrible customer experience. To confirm i visited on 04/10.

   almost 3 years ago
3. MCS McDonagh ★★★☆☆

   2 levels, full of clothes. Spacious and tidy but this was early morning. Lift and escalators. Changing rooms are open now. Kids section is upstairs not separate shop as it used to be.

   almost 4 years ago

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