Craft House Coffee Haywards Heath, Wivelsfield Green

Reviews

1. D C ★★☆☆☆

   Our recent delivery of Brazil - Sitio Cachoeirinha coffee beans was highly roasted rather than the medium roast it should have been. After ignoring my first email I was asked to send a sample back at my own expense for them to taste test it. Their response after testing it was: “we don’t have a dark roast option for this so not really sure what’s happening” and that I could try and adjust the grinding or dosing. I have had this coffee from them a number of times and it has always been medium roasted not the dark roast that they have sent me. My guess is that they either sent me the wrong coffee or it was left in the roaster far too long. Denying that there is a problem is not the way to deal with long standing and loyal customers. We have supported this business over several years including during 2 years of Covid restrictions as it used to be a company local to us when it was based in Partridge Green. This was despite receiving 2 separate batches of Colombian El Muro from them containing a piece of grit one of which broke my coffee grinder (they did refund that time). So very disappointed with their poor customer care.

   almost 4 years ago
2. Stephen Wilson ★★★★★

   I have bought coffee from Craft House on a number of occasions now and have always enjoyed their beans. The flavours are amazing and variety outstanding. They have something for everyone. I also live their packaging which is completely recyclable. An additional touch is the information cards which explain more about how your beans have been produced and the farmers who have worked so hard to get them to you. So pleased with Craft House I have now taken out a subscription with them so I can enjoy great coffee every month.

   almost 5 years ago
3. Joe Larkin ★★★★★

   Excellent coffee and friendly, helpful service. I've ordered a variety of coffee from Craft house over more than a year. Each order has been dealt with quickly and every coffee has been good. They roast brilliantly to bring out the different flavours in beans. Highly recommended.

   more 8 years ago

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