Motorbitz Auto Repair in Attleborough

Reviews

1. Bien ★☆☆☆☆

   Absolutely terrible. The short version: After having a service and passing an MOT, my car had a misfiring cylinder. I returned it to Motorbitz and they had my car for 3 weeks and couldn't fix it. A new garage fixed it in 3 days. They also mistakingly added over 25,000 miles to the MOT certificate. The Long version: I had a service and MOT with Motorbitz on July 28th 2025. (It passed, but later I had to get a new Catalytic converter.) When I collected my car, one of the cylinders was misfiring. The dashboard displayed a check engine light and the car engine felt like it was 'bouncing'. I saw Motorbitz on August 4th for diagnostics and coil packs were ordered. I left the car with Motorbitz on August 5th to fix due to the heavy rain the previous day. Motorbitz had my car from August 5th to the 22nd and didn't fix it. They also had no courtesy cars available so I couldn't get around for 3 weeks. I'll provide more details here: August 6th: I visited them after my work. They didn't look at my car at all but I was patient and accepted they were busy. August 7th: My father and I visited, and the mechanic said that he did all of the checks (swapping around spark plugs, compression checks etc.) and concluded that it must be the fuel injector that was the problem. If not, he suggested that I might NEED A NEW ENGINE. (I was very doubtful about this). August 15th: I received a phone call to tell me that the wrong part came. I was told that they were having trouble getting parts for a Dacia. (I was surprised because I thought Dacia parts were quite easy to get because they use Renault engines). August 21st: I rang Motorbitz to ask for an update. I was told that I would receive a phone call the next morning. August 22nd: I didn't receive a phone call and I rang them. I was told again that the car still wasn't ready and that they were still having trouble getting the part. I had no choice but to pick up the car and it was left in a state. During all of this Motorbitz messed up the documented milage on the MOT. They documented that the car had done 53,125 miles when the dashboard only showed 27,428 miles. The next stage: I booked my car in to a garage in Wymondham. This garage managed to identify the problem straight away (which was the coil), ordered the part for next day delivery, and the car was fixed in 3 days! Motorbitz had it for 3 weeks! Overall, this was very costly to fix! My car may have passed the MOT but amongst other things, I needed a new catalytic converter later. The final stage: I printed out a letter and I photocopied the new invoices from the new garage and gave them all to a member of staff at Motorbitz to discuss my experience in person. The member of staff didn't accept the letter and said that they carried out all the checks and that "it was one of those cars that puzzled us". Also, the new garage "must have got lucky". They accepted no accountability. During this entire experience, I opened up to my work colleagues about my car troubles at Motorbitz and to my surprise two of my colleagues and my manager have said to me that they have all had problems with them. Citizen's Advice have been contacted.

   almost 7 months ago
2. Samuel Archer ★★★★★

   First time user. Answer the phone which is nice; offered advice which saved me money and though busy were helpful and honest. Couldn't be happier and can recommend. 5*

   almost 8 months ago
3. Vicky Laban ★★★★★

   Stopped to ask if they could put some air into my tyre which has a slow puncture (a job I’ve not gotten round to) replaced the tyre there and then! Excellent customer service. Very reasonable prices too in my opinion! Thank you.

   almost 9 months ago

1. Kyle ★★★★★

   Lovely staff, quick and efficient on Mot. My BMW passed, thank you!

   almost 9 months ago
2. Fabio M (Canyon1991) ★☆☆☆☆

   Extremely Disappointed – Poor Service & Customer Care We’ve been using Motorbitz for several years, but unfortunately, this time they completely let us down. I booked my car in on 17th February for an MOT, which it failed due to a broken driver’s side coil spring, two worn tyres, and worn front brake pads. They kept the car for a few days to complete the work, and I provided my own tyres for fitting since they couldn’t source the specific ones I wanted. On 24th February, I was told the car was ready, but upon collecting it, I was surprised to see a new MOT advisory for a cracked windscreen—something that wasn’t mentioned in the initial MOT just days earlier. At first, we assumed it was a small chip that had been overlooked, but upon closer inspection at home, we discovered a significant crack that hadn’t been there before. After examining the crack, it was clear that it originated behind the driver’s side wiper arm, near the plastic cowling—a place where a stone chip simply couldn’t have caused damage. This also happened to be the exact side where the coil spring was replaced, meaning they would have had the bonnet open during the work and like most mechanics rested their tools on the windscreen. I contacted Motorbitz immediately to raise the issue, explaining the inconsistencies in the MOT and the obvious damage that wasn’t there before. Their response? “Oh, we must have missed it on first MOT.” I tried to work with them to find a solution, and they initially said they’d get back to me. Days passed with no response, so I had to chase them again. Eventually, on 11th March—over two weeks later—they offered a 50/50 split. This was completely unreasonable, considering they caused the issue. When I refused, explaining that I shouldn’t have to pay that much for damage they likely caused, they immediately denied liability. I also made it clear that they had lost a long-term customer. Their response? “It’s okay, we have plenty of customers.” That level of arrogance and lack of customer care says everything you need to know about this business. Instead of acknowledging a long-term customer’s concerns, they chose to dismiss me. A simple, professional response like “Sorry to hear that, we’ll be here if you ever change your mind” would have at least shown some courtesy. Now, I am left with no other option but to contact all the schemes they work with and let them deal with Motorbitz. I will make sure they are held accountable for their actions. Motorbitz has lost my business, and I’ll gladly support a garage that values honesty, responsibility, and good customer service. If you care about how you’re treated as a customer, I strongly advise looking elsewhere.

   1 year ago
3. Trevor Walton ★★★★★

   The team has always been amazing with my car reliable and no job is too big

   almost 3 years ago

1. jimmy j ★☆☆☆☆

   My partner took her car for an mot and it failed took to another garage to get the work done this is a respectable garage thats been going for years they said what it had failed on was rubbish and that the work didn't need doing they have retested my car with only a couple of advisorys that I know about the garage wanted to charge me over £400 for something that dose not need doing rather shocking be carefull I will see about getting my test money back

   almost 3 years ago
2. Laura Stokoe ★☆☆☆☆

   Awful service.. booked in to get door locks checked as not working properly, made sure that we would have a courtesy car as have a young little girl in and out of hospital.. was assured that they would have one for us when I dropped the car off, arrive and they haven't got a courtesy car and not sure when they would.. we were messed around back and for, for months.. no care for us.. we have since gone to another garage and it's all been sorted within 2 weeks.. im still awaiting a callback from a month ago when they said they would call us back to get booked in.. I will never ever go here again

   almost 3 years ago
3. Ariel Ariel ★★★★★

   Always provided friendly and professional service. They never failed. Job has always been done, problems fixed. Fully recommend Motorbitz to everyone as they now what they doing.

   almost 3 years ago

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