Anna Pooley
★☆☆☆☆
Emailed my case over to their info email, I phoned to check they had received it and to ask what the processing times would be. The person at reception could not confirm they had received my email and could also not give me a timeframe as to what I should expect someone to get back to me. I did explain that my case was time sensitive so I could not “just wait” without a supposed timeframe but they did not offer any solution. If you can’t even suggest a timeframe of responding to an inquiry, that definitely does not suggest professionalism and trust. Obviously won’t be going with you and won’t be recommending you.