USA Nails

Reviews

1. Elisha Mace ★★☆☆☆

   I was very grateful they were able to fit me in at short notice, as I couldn’t get an appointment with my usual nail technician in Norwich. Although it was more expensive (£17 more ) than I normally pay, I was happy to pay the higher price on this occasion as it suited my schedule. Unfortunately, from the moment I arrived I felt uncomfortable. The atmosphere felt quite unwelcoming and awkward, which made the experience less enjoyable. I didn’t feel confident enough to speak up during the appointment due to the fact I didn’t want to make an already awkward atmosphere any worse, but the nail tips applied were too wide for my nail beds and the finished result makes my nails look much wider than they should. He did take his time and I will admit he gave care and attention to what he was doing and Im sure many people have had good experiences here, but sadly this wasn’t the case for me and I won’t be returning. I understand that there may be a language barrier, and I don’t expect a flowing conversation, but I would still expect a welcoming and professional level of customer service. Unfortunately, that was not my experience.

   almost 5 months ago
2. tina woodrow ★★☆☆☆

   My nails were done by the guy in the shop . Even though he done a nice job, he really made me feel very uncomfortable, and made me feel as if I was in the way . So very rude . Really really not nice. I felt like he didn’t want to be there himself, but if that’s the case get another job.

   almost 10 months ago
3. Jean Woods ★★★★★

   Very happy - repaired chips to 2 gel nails that were done 3 days earlier

   almost 3 years ago

1. One Two ★★★★☆

   He did my nails beautifully, perfectly and silently... None of that pressure to make small talk if you don't want to.

   almost 3 years ago
2. Eleanor Hayes ★★★★★

   I go here every month for the last 2 years. I love my nails everytime! Good quality, friendly service with such skill. 100% recommend!!

   almost 3 years ago
3. Judith Walker-brown ★☆☆☆☆

   The gentlemen that work there are very good. However the lady there does not listen to her customers. I took in my own chrome powder and I had explained how to apply it as they don't offer this nail covering. The lady not only ignored my advise but wanted to charge me extra!! A full set of acrylics with gel polish is £28, I had infill and brought my own and she wanted to charge me £35 for the pleasure. I said ok to that, wondering why I'm paying more but I would have accepted it. Because she was did not listen to me they couldn't apply the chrome powder correctly. I left, tipping £6 to the gentleman who did the infull but with no colour. I completed the service myself at home (beautician by trade). The lady wanted to argue and say that I didn't give them the correct instructions when another customer intervened and corrected her saying that I did give them the correct instructions. Poor poor poor customer service. You have 2 ears and one mouth for a reason, try listening to your customers. You might just learn a new skill and keep your customers happy.

   almost 3 years ago

1. Kristine Bloomfield ★★★★☆

   I went here with my little girl who is 8 and she was over the moon with her pusheen cat nail and showed it off to everyone. I wasn't happy with my nails and the shop seemed overbooked but after messaging the owner and asking for my nails to be removed her really wanted a chance to make it right and I'm glad I went back. The second time around and it was much better. The shop could do with a regular cleaner though as the next day I went back it didn't seem like anything had been cleaned up.

   more 8 years ago
2. Emily-Rose Powell ★★★★★

   I love my new nails!!! The staff here are lovely, some are very chatty and others are quiet but they never make you feel uncomfortable. I've never had any problems and I've been coming for quite a while now.

   more 8 years ago

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