Over the past year I have rented two separate properties from One Rent, due to reasons out of there control. On both occasions there were no surprises at all, Chris was not only accurate and efficient but also understanding of my situation and sorted a solution that worked for me. I found the property information to be accurate and contract options and clauses clear and fair, typical for renting a property regarding condition etc. Handling of the deposit was clear and as per the my Deposit protection regulation.
Once again, a big thank you to Chris Brough - faultless.
Jose Augusto Giuffra Cereghino★★★★★
The agency was really helpfull to us in our leaving. I want to say thank to Chris Brough for his service and availability
Antonio Teixeira★☆☆☆☆
None of the apartments advertised in the physical agency are available, it is misleading advertising, they are not serious.
Arun Ramamurthy★☆☆☆☆
ONE RENT IS NOT RECOMMENDED AT ALL!
You'll lose your entire deposit and they ask you to pay on top of the deposit. Finally I needed to pay half of my deposit though I handed over the property in a good and well cleaned condition. We've been with 6 letting agents earlier, we've not seen this huge deduction. Only One Rent will hold your entire deposit as they are very greedy in owning the tenant's entire deposit. There are so many agents around for you to get a house rented, but not from One Rent!
Nick Michie★★★★★
We were worried when we read the bad reviews, but One Rent have been amazing. We moved in a couple of weeks ago, and we've needed a few things sorted out and they've been extremely professional and helped us with everything. Our microwave was broken and when we messaged them, they immediately brought us a new one. Excellent service and very friendly.
Chris Huson★★★★☆
Easy to use, appears to be good value for money, only marked down as used their service to arrange for a gas certificate but were not advised that our original appointment had been cancled which caused some confusion when we were informed that another person had picked up our job. We ended up having to re-arrange for another day and the new person was unable to make a same day appointment. Had no trouble with the rent now process and or the referencing though which I feel is their core business.
Tonya Browning★☆☆☆☆
One Rent took almost £1000 of our deposit which was well over 1/2 of it! First of all, we rented from them for 3 1/2 years, and shortly after we sent in paperwork saying we were going to stay another 6 months, we got a phone call saying we had less than 30 days to get out because they were doing a COMPLETE remodel, and we didn't raise a fuss over that. We were told we were model tenants, and we did take very good care of the place. We left the place SPOTLESS except the carpets. We were going to clean them, but we were told not to because they were ripping them up and throwing them out. We were asked to ONLY defrost the freezer, but we scrubbed that place from the ceilings to the floors! They also said in the report that there were stains on all the curtains that had to be dry cleaned (which were barely touched in 3 1/2 years), stains on the cushions of the chairs that were already there (we put our own cushions on to protect them from further stains), stains on the mattress that they said had to be replaced (we didn't use their mattress. We piled it on top of the other mattress and used our own! We also requested that the mattresses be replaced during our tenancy, but they said that there wasn't enough wear and tear!), stains on the boxes behind each toilet which is being ripped out in the remodel, and stains on the carpets which are being ripped out in the remodel as well!!! We were told NOT to clean the carpets because they were ripping them up!! Again, they are ripping up the bathrooms too during the remodel and throwing out the curtains we were told!!! Find someone else to rent through unless you have a company paying your deposits and rent! If you MUST rent through them, keep documents of the condition of EVERYTHING!!!
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FAQs
What is the address of One Rent?
One Rent is located at Avery House, Brunel Pl, Crawley RH10 1JB, UK
What is the phone number of One Rent?
You can contact One Rent at +44 1293 612950
How can I get to One Rent?
You can find directions to One Rent by following this map link