Tried ordering 4 times, and every order was canceled. Customer support was unhelpful, giving short, dismissive replies. Very unprofessional, wouldn’t recommend doing business with them.
Amazing service from Orion Air! Emy helped me with a quote and the pricing was great. He also recommended an F-Gas engineer (Nick at Alpha HVAC Ltd) who I chose to use. The units were delivered very quickly and were installed by Nick shortly afterwards. A few days later it was apparent that one of the WIFI modules was defective. I called Orion and spoke to Emy again - he was super helpful and posted a replacement that same day for delivery the next day to me. WIFI now works perfectly. Thanks to Orion - great service! .... and also thanks to Nick at Alpha, who also was amazing and a pleasure to meet.
Realy good experience - helped me select the EV car charger and delivered in very quick time. Great job. Would recommend highly.
I ordered a fan motor for a Mitsubishi inverter. They delivered it almost immediately from stock. It arrived well packed a few days later in Portugal. It was an original part adequate for replacement and worked as a breeze after installation. Order and payment acknowledgement in the same day. Expect three to four days for logistical handling before shipping. Would do business again!
The team at OrionAir are nothing short of brilliant. Knowledgeable, quick to respond and fairly priced. I wouldn't hesitate using this company again or referring them to anyone looking to install AC into a residential property.
The order started off well, until delivered. Product was delivered, an engineer started installing the indoor unit, and when they got to the outdoor unit they showed me that the box had been damaged and the unit had a dent in and the cover over the fan had cracked. Engineer suggested contacting Orion to let them know. I contacted Orion air with photos. The response took a while, when they did respond, they showed me a photo from the delivery driver, showing the box was in good condition when delivered, and they said that it looked like it was the engineers fault, so they couldn't do anything about it. I remembered that I might be able to see if the box was damaged when it was delivered from the ring door bell footage. In the footage you clearly see the driver position the box so you don't see the damage (for when he takes the photo) but its clear in the camera that it was damaged upon delivery. I sent the camera footage to Orion and they said nothing could be done. I asked if we could talk to Fujitsu, the manager said Fujitsu would laugh me off. After persisting, they contacted Fujitsu who agreed on replacing the unit, but Orion said I would need to cover the £600 fee for an engineer to come in and replace it, which I felt was not very kind given they had delivered the damaged unit, the driver clearly tried to cover up the damage. To make things simpler I contacted Fujitsu directly to ask if there was a solution and they really tried to help, they said it would be a waste to send through a new machine so they agreed on sending just the two covers that were damaged. But Orion was adamant not to help install the covers and that I would need to cover the cost of the covers being installed and that I was lucky that Fujitsu would help because the outdoor unit had already been installed. You would think/hope they would just kindly come and do a quick swop out of the machine especially after originally saying that Fujitsu would laugh off asking for anything. Luckily Fujitsu were great and tried to help. But I'm still stuck with the covers and will probably have to pay an Engineer to come and replace them. I would recommend not purchasing through them because of After Sales response. But I would recommend the Fujitsu Aircon, it has been great in these hot days.
Really good supplier. I ordered a set of A/C units from them and they were all delivered in a couple of days! Very responsive and really good quality service. Also good value for money.
I had a great experience with Orion! I have been upgrading my workshop equipment and Anthony was very helpful. He ensured that my heater arrived the next day which was excellent! I highly recommend this company and will be using them for any further needs.
Outstanding customer service. After ordering more than £2k worth of Air Conditioning units which turned out to be out of stock from the manufacturer, Anthony contacted me right away and went out of his way to find similar units which would not only work with the fitting kit which I had already acquired but also look just as good in my house and even saved me about £50! Communication was great throughout and after making payment the unit arrived literally the next day! Pleasure to do business with and would highly recommend them
Orion Air Conditioning & Refrigeration Ltd is located at 10, Grisedale Court, Postley Rd, Kempston, Bedford MK42 7EE, UK
You can contact Orion Air Conditioning & Refrigeration Ltd at +44 1234 841221
You can find directions to Orion Air Conditioning & Refrigeration Ltd by following this map link