John Francis Swansea

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Reviews

1. The Tweenies Family ★☆☆☆☆

   Absolutely disgraceful estate agents. Told me to travel across England to Wales for a viewing after I put an offer in on a property. Didn't tell me there were offers on the property already. I arrived to find others viewing the property too, then told me there offers already from when I out mine. They had 2 weeks to inform me there were higher offers, instead told me to view the property and travel for 4 hours. Also mislead property details. No information on advert or during phone conversations about the hoyse not having a boiler in place, got to the property to find piles of Coal and then confirmation give no boiler present. This is not my first time experiencing this with them. They set up viewings, give people false hope of offer being accepted then make a bidding war even when you explicitly told them your budget. They need trading standards placed on them. I am reporting them! They even continue advertising when an offer is accepted so there is no real contingency you won't be outbid later in the process. They only care about bonuses! Stop using them for buying or selling!

   1 month ago
2. diana green ★★★★★

   I was looking to buy a property and enquired at a number of agents in Swansea. Charles at John Francis was far more flexible and responsive than representatives from other agencies, facilitating viewings rapidly at times to suit me.

   almost 2 months ago
3. Miah John ★★★★★

   Sam & Wayne were absolutely amazing helping my partner and me move into our new property. They were quick, efficient, and very thorough throughout the whole process. Couldn’t have asked for better service, highly recommend!

   almost 4 months ago

1. tahoku ★☆☆☆☆

   Rang to arrange appt to view. Girl on phone fairly uninterested, couldn't find me an appt with 3 days to view. Said she would call back, never did. Was more interested in arranging a phone appt with countrywide for a mortgage, she booked me in but I never got that call either. In conclusion....they have several potential properties I like but I won't go near them now. Of you're selling with them.... I'd go elsewhere!!

   almost 4 months ago
2. Laura Jones ★☆☆☆☆

   Have been in contact with John Francis for 3 months plus regarding an empty property they are trying to lease. The garden is completely overgrown, brambles everywhere. It is now so overgrown my children can no longer use my garden safely. They are leasing the property as the tenant’s responsibility to maintain the garden, however it is so unsafe, and for the bargain price of £1200pcm. I have contacted them several times regarding the maintenance of the space and my safety concerns and each time they state they will speak with the landlord. They are still showing people around this property and have taken responsibility for the lease and therefore should be taking safety concerns in consideration more appropriately.

   almost 6 months ago
3. Mia Jessica Ramgopal ★☆☆☆☆

   Overall our experience with John Francis estate agents was very temperamental and overall disappointing with the lack of communication and having to nag the staff to follow up from property viewings and ask if they are interested, which is not what we should be asking the estate agent to do… it’s what they should be doing automatically as that’s their job! It was just by luck that someone drove past our house seeing the for sale sign and quickly popped over whilst it was still open for viewing and was interested to proceed with the purchase otherwise we were expecting to wait another 6 months for a reasonable offer. At one point we didn’t hear any update from the estate agents for weeks and were so fed up of waiting for something to happen, we had no choice but to contact Peter Alan which seemed to know what they were doing from the start and got plenty of viewings booked in. My overall advice would be to go with Peter Alan if your looking to get things done properly and promptly. It was just by luck that John Francis got the sale which was solely down to the person who was interested in buying chasing up. Quite frankly it was nothing on the estate agents’ part that managed to sell our house. It’s annoying that we paid a large amount of commission to John Francis when they hardly did anything and my partner had to do most of the hard work and admin. This is our true experience of what happened and can only speak on our personal experience.

   almost 3 years ago

1. SYNERGY COLLECTIVE ★★★★★

   AMAZING service and professionalism!!! What an absolute fantastic agency and group of staff. Through out the entire process of purchasing our property, from our first viewing to collecting our keys the staff at Swansea's John Francis were understanding, patient and extremely supportive. All staff went above and beyond to guarantee my partner and I were always well informed and were extremely attentive always. I cannot praise this branch and it's staff enough for their outstanding work ethic. Very approachable staff, well organised and prompt. FANTASTIC AGENCY I would recommend to anyone.

   almost 3 years ago
2. Caitlin Leatham ★★★★★

   Excellent experience with John Francis. I can't recommend John Francis enough after having just completed a house sale with them. I had a lot of estate agents come round and do a classic sales pitch to try and get my business- it was refreshing to speak to Rhys who was very open, honest and understanding. I am very happy to have chosen John Francis as my agent as the process with very smooth. Great communication from Michelle and Rhys throughout, even after they handed me over to the solicitors. 100% recommend.

   almost 3 years ago
3. Catherine Perman ★★★★★

   We found John Francis (Swansea branch) to be excellent in all our dealings with them. We just completed on the sale of our house in the Swansea area and their professionalism, kindness and expertise was much appreciated. In particular we are very grateful to Rhys and Michelle who kept us informed of everything and helped us to get the best price for the property. I would highly recommend this estate agent to everyone. Nothing was too much trouble for them.

   almost 3 years ago

1. Isa Rafique ★★★★★

   want to thank the team , outstanding customer service, Rhys showed me the property exactly what I was looking for that just recently came on the Market! great negotiation skills! very professional and very grateful and thankful for the team. very memorable experience!!! Michelle I really enjoyed the viewing you did too! smiled all the way through, answered all questioned asked friendly and professional

   almost 3 years ago

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