Cruise Nation Travel Agency in Swansea, Llansamlet

Reviews

1. Tina Mulberry ★☆☆☆☆

   Absolutely appalling customer service. We have booked with cruise nation previously and have had minor problems. However we are currently having the worst nightmare with them. We are in Singapore on a family holiday awaiting a cruise. 24 hrs of travelling and have been told my son, daughter in law and their two children of 5 and 2 have been relocated to another hotel! It is over 3 KM away. We have been on the phone to them to ask for them to relocate us to either the same hotel or relocate us all to an alternative hotel as we are holidaying together. Currently it’s 2am and we are receiving no help at all from them. Terrible that they cannot see after 24 hrs or travelling with a toddler, being stuck in an airport at 2 am is acceptable on any level!

   almost 8 months ago
2. Kaylynn Mctaggart ★★★★★

   Everyone should know this company hires as work from home so yes some of the customer service people should be getting bad reviews but to the company not here and if on here please why not put the name of the representative you spoke with so the company can address the issues or who knows even fire some of y’all’s complaints are valid but if u knew that each person working is working from home either phone or laptop u understand if they can’t think of it off the top of there head there unfamiliar and trying to log in Mabey there new Mabey they aren’t and don’t care but the company needs a chance they are good with the right partner they should set up your seating for flights mine did and changed seating twice on connecting flights save your reps info ask for them only use them your experience will go smoother

   almost 8 months ago
3. brian muir ★☆☆☆☆

   Currently in Narita Airport, Tokyo, on our way home, been here since 10.30am this morning and our flight isn't until 10.30pm this evening. My advice, double check the trabel arrange with Cruise Nation before booking because this is ridiculous.

   almost 10 months ago

1. Liz Abate ★★★★★

   Great service received from Mona today for our next Smart package cruise. Mona managed to successfully book up all of our specific requests.Thanks again.

   1 year ago
2. Emilia Risicato ★★★★★

   The reviews below reflect my past experience with Cruise Nation's customer service, but not all representatives are unhelpful. After a recent negative interaction, I wasn’t looking forward to calling again today. However, Janine completely changed my perspective and made my day! Her kindness and exceptional service went above and beyond, and she handled my cabin change quickly and efficiently. If I ever book a cruise again, it will only be if I can speak with Janine!

   1 year ago
3. Becky ★☆☆☆☆

   The worst company I have ever dealt with. It's two days until our cruise, we have no tickets and Cruise Nation are going out of their way to be unhelpful. I'm behind on my work because I've been on hold for an hour everyday before I'm told I'll receive them tomorrow. It's been a week of tomorrows and still no ticket. Now on hold to cancel and insist on a full refund since their incompetence means we're not going to go on our trip.

   almost 3 years ago

1. Evans Love ★☆☆☆☆

   WARNING ……this company has gone down the pan booked over 15 cruise with cruises with them over the years .the last cruise we booked was cancelled by them ,yes them ,in February 2022 .still waiting for my deposit it’s now the end of August and now they’re refusing to give me my full deposit back.trying to ring customer services is a joke you can wait up to 45 minutes to an hour I’ve emailed countless times with no replies .when I do speak to someone they give you lots of excuses ,why they haven’t rang you and promised to ring you back and they don’t .it’s a total joke and I do feel that the company is in trouble so be aware . they were quick enough to take my deposit off me.

   almost 3 years ago
2. Mike Benson ★☆☆☆☆

   I wouldn't give Cruise Nation ANY stars, a total shambles, left to fend for ourselves when it all started going horribly wrong in embarkation resort. There are others out there that do the same thing as Cruise Nation if you want a cruise, my suggestion is to use them not Cruise Nation. You don't matter to Cruise Nation once they have your money. In the complaints process, you will at some point hit a brick wall where their ignorance prevents them from dealing with your problem, even going so far as to completely disregard their ABTA obligation to deal with complaints within 28 days. Please DO NOT USE Cruise Nation, your holiday will be ruined.

   almost 4 years ago
3. Ginta Courtney ★☆☆☆☆

   Recently booked a first cruise and stay deal for a 10 night cruise with Cruise Nation. Had a displeasure of dealing with Kayleigh, who was not the friendliest initially. However, things got worse when the cruise confirmation came though the email and there were a few errors in our booking. Regarding flights and dining times. I got in touch again to rectify this and felt under a verbal attack from Kayleigh who insisted she didn't do anything wrong and its all my fault. I was gobsmacked and felt that I had, what I could genuinely call, the worst customer service experience in my life. Especially where a large sum of money is involved too. I ended up having to write an email of complaint as Kayleigh didn't want to help me any further. They got back in touch without an apology or acknowledgement of the poor service I was given. They have offered to change flights for an additional payment, but didn't even say sorry for the shocking time I had with their customer service agent. I will never choose this company again, and can't say I even look forward to our honeymoon cruise as the whole experience left a bitter taste in my mouth. Avoid!!!

   almost 4 years ago

1. Julie-ann Valentine ★★★★★

   I love this company. They do great deals. I've been using them for years. They put cruise packages together covering hotel stays and flights and the cruise. So many choices. Great customer service.

   almost 4 years ago

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