Vires Velo

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Reviews

1. Sp54rke 1 ★★★★★

   2nd Ostro from Vires Velo. Amazing service again from Rob, Callum, Sam, Richard and John. Fully recommend the bike fit each time as i was able to make a few minor adjustments after changing to 165mm cranks. Also great aftercare from Rob with bits for my first bike.

   almost 3 months ago
2. Omar Ha ★★★★★

   A freak crack appeared in my bike frame after years of riding through London, and the Factor Bikes team couldn’t have been more helpful. The replacement was handled completely hassle-free and turned around within 24 hours — I was honestly blown away by how smooth and fast the whole process was. The workshop team in Norfolk were professional, responsive, and clearly care deeply about the riders they support. It’s rare to find after-sales service this good. Huge thanks to everyone involved — truly top-tier support.

   almost 7 months ago
3. Mark Lawrence ★★★★★

   Excellent service from Vires Velo, successfully achieving the rare combination of a professional and friendly approach. I have bought two bicycles here in the last few years and enjoyed the same enjoyable experience both times.

   1 year ago

1. Paulina Mozal ★★★★★

   I love my black & rose gold Ostro! What a stunning bike and joy to ride. I've already done around 700miles in a month inlucing time trials, some climbing and a few longer rides. It really is a versatile and comfortable bike, climbs very well. I had a full bike fit experience with Hayden at Vires Velo Hethel including same say pickup and it was definitely worth the trip to Norfolk.

   1 year ago
2. Joe Corfield ★★★☆☆

   Absolutely outstanding from start to finish! First found these guys on facebook when the new bike bug hit me, and after a quick message out of hours on their live chat which was replied to by Hayden the next morning, my deposit was paid and the ball was rolling. I opted to have a fit with Vires Velo before confirming the bar size and seatpost size to ensure that I wouldn't have to either comprimise once it was built or end up spending money to change to the correct components later on down the line. I also took advantage of their same day fit/build service as i'm a 7 hour round trip from their HQ in Norwich so didn't want to be making multiple trips. After being fit by Hayden, it was fantastic to be able to chat to Rich who was building my bike - It was really handy being able to fire a load of questions at him around maintenance, best practices etc and see him actually build up my new child. Rob too was fantastic in sourcing parts, thanks! You really do get what you pay for, I'd have no hesitation in recommending Vires Velo; It was a fantastic experience. Thanks! EDIT; SRAM shifter failed 8 months into ownership. Given the bike is under warranty, i'd have expected to not be out of pocket to get it sorted. Vires Velo arranged the return to SRAM and I got a replacement shifter a month later, but i've been left to foot the bill for it to be refitted etc (£40 for replacement tape, £30 for fit & bleed, £5 return postage to SRAM). I appreciate it's not their fault, but I feel let down that I've been left to sort it myself, I'm out of pocket and I'm also disappointed that this is the aftercare after spending nearly £8.5k on a bike.

   1 year ago
3. John Pattison ★★★★★

   Had my Factor 02 for 3 years now, from purchase to collection, a through professional service throughout. All started with a fit to determine size, reach, etc, actual bike is exquisite, if you are in the market for Factor, you will not be disappointed. John

   almost 3 years ago

1. Roger Peacock ★★★★★

   Second visit to Vires Velo, this time for a complete bike fit and Ostro build. As always the team were exceptional. The ID Match bike fit was extremely thorough and resulted in a far comfier and sustainable fit for both my new Ostro and my O2 which Vires kindly adapted to match. The whole experience of buying from Vires is second to none and being able to walk away with a brand new bike, built specifically for me was fantastic. The Ostro is an amazing bike and lives up to all the reviews, by far the best bike I have ever owned or ridden and one that I look forward to riding at every opportunity. Thanks to everyone at Vires Velo and look forward to seeing you all next year for the next Factor in my family.

   almost 3 years ago
2. Eamonn Prendergast ★☆☆☆☆

   Disappointing, I ordered a set up wheels and was informed the lead time would be 4-6 weeks. I had to chase the company for an update and then informed that the wheels would not arrive for another 4 weeks. I fully understand many companies are having supply and logistical problems. It was the lack of communication Is the reason I am giving the company a 1 star. I was able to source a new set of wheels from a UK based wheel builder who turned it around in 10 days as a special.

   almost 3 years ago
3. Ronan ★★★★★

   I was sceptical at first with regards to using the ID match for my first proper bike fit - However after just finishing a 700km bike tour, and not getting a single numb and / or foot - I feel that the guys at Vires Velo know exactly what they are on about, many thanks Hayden

   almost 3 years ago

1. Peter Loram ★★★★★

   What can I say, I’ve been eyeing up a Factor for years now and finally got into a position where I could finally order a Ostro, from day one Rob and the team have been outstanding, from the Bike Fit with James in November showing me around the show room, and the great communication on my many emails which I I’m sorry for, and in the final week they offered me a chance for the new Shimano Dura Ace, and also Rob coming in on a Saturday so I could pick up my Ostro, I can’t wait to my first ride this weekend and taking my Factor up some epic climbs in Mallorca at the end of next month. I’ve already recommended these guys to a few friends so hopefully we will see more Factors in the wild!! Keep up the great work guys!!!

   almost 4 years ago

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