Took my Mini Cooper S to Lohen for a major service. excellent experience from start to finish. The team was friendly, knowledgeable, and clearly passionate about what they do. Service was top-notch, and the cost was very reasonable. Highly recommended! Thank you Iain and Aaron
A few weeks ago I brought my 2016 Mini Countryman JCW to Lohen in order to have the Performance Pack 1 fitted. After reading up on their website, it was clear that this performance upgrade would improve my Mini and also give it an extra bhp boost. It was well worth my 2 hour drive over to Lohen and the cost to get it done, as I am now very happy with the results. I look forward to driving my Mini even more now! The staff were very pleasant and also gave me a tour of the premises whilst my car was getting the upgrade which is not something you typically expect to see, plus the waiting room facilities were excellent. I am now also keen to bring my Mini back to Lohen for my routine mots and servicing each year.
My first experience with Lohen, I placed an order for a few items for my R56 track car build and one of the items was supplied wrong, they replied to my email within 1 business day and rectified the problem with no further questions, they have supplied the correct part free of charge delivered to my door on the other side of the world. Amazing customer service, I will be back for more with my R56 and GP3 :)
Ordered a stage 2 tune and unfortunately Tom who gave me the quote for the stage 2 tune was incorrect on what I needed. so after it was shipped I needed a stage 3 and not 2. Tom gave me a discount and got me a reliable stage three tune like we talked about. it pops more in sport mode, no decat codes and really made the car feel like it wanted to go fast, it keeps pulling harder even at 50mph! They were very professional and prompt with responding even when I was in a different time zone. Furthermore they shipped my ECU back to me wrapped up even better than how I shipped it. They gained my confidence and trust!
If i can give zero stars i absolutely would. The whole experience with lohen has been stressful and deeply expensive. Went in for a remap on 6th of January. Arrived at 8:30am, was told at 4:30pm that my car wasn’t going anywhere due to a “communication error”. In other words they bricked my ECU. Sure they lent me a car to go home in. Saturday i explained my concerns with them through email but they was keen to earn my trust back. I should of never let them continue the work. Tuesday 10th of January the car was ready for collection. I drove home 150miles with a loose inlet pipe. Following day when i found the loose items i sent a video and email but didn’t get a response. So i posted on social media only for a sales person to say someone would be in touch. It never happened. Because i was so concerned with the workmanship of loose pipes i decided the best course of action is to go to another place more local. Alarming things were found. Upon power testing the car they had to abort the first power run due to large knock events occurring. Borescope the piston to reveal that piston 1 has damage due to the detonation. Best course of action was to remove “Lohen’s Manic map” that there manager claims is amazing. On discovery placing the standard map on they noticed the ECU vin stored did NOT match the vehicle vin, also was not coded correctly with it displaying fault codes. ECU had to be recoded and the correct VIN number entered to stop it falling into fault mode. All information got sent to Lohen both to the manager and sales team yet received zero response. Not even a sorry. Customer service is non existent, mechanic’s absolutely clueless. Should of at least give me my money back. If you care about your MINI avoid Lohen. These aren’t the Mini specialists they claim to be.
Disappointing service. Although parts purchased online were in stock, order had yet to be shipped after 4 days. Tried emails and Facebook with no response, had to call to get an answer. Was told they were waiting for a part from the supplier and it would be shipped the next day. Another 4 days without any updates, called again to be told it had been despatched that day. Got a text from DHL the order had been collected the next day. After order had arrived, one item on the receipt was highlighted as out of stock (why had I waited a week for despatch??) and a completely different part was substituted. Very disappointing for the price and the cost of postage, would hesitate to purchase from again.
Wrong parts sent although rectified now. The aftersales is poor. Don’t respond to emails or chat. Have used for years and service used to be ok. The past year they have been nothing but poor and every order has had an issue.
worst experience ever - stay away. They are good sellers, capable of convincing you, but after payment - bye-bye - they change their attitude and disappear - no response at all to your requests
Horrible to deal with. Took my money and no communication to any emails directly, through their website or via PayPal. Unless you can drive down the road to them DON'T PURCHASE from them as they will take your money and send no goods. I was lucky after a lot of mucking around I was able to get my money back through PayPal. Worst company ever I have felt with. So sad I have to give 1 star.
Lohen is located at 11, Swynnerton Rd, Eccleshall, Stafford ST21 6JL, UK
You can contact Lohen at +44 1785 859999
You can find directions to Lohen by following this map link