Halfords - Crewe Crewe

Reviews

1. Bella & Max ★☆☆☆☆

   Waiting ages in line downstairs.. 7 customers in the other line served before me because someone pushed in and just asked for help over the counter rather than waiting like everyone else. The young lad finished with that customer then stood there doing nothing until his colleague told him to serve me. Went to find the order couldn't find it. Came back, went back again to find it then told me to try upstairs. 25 minute wait to pick up an order that should have taken 5 mins will avoid in future

   almost 9 months ago
2. Maia Carter ★★★★★

   I came to pick up a bike I'd ordered online, and was seen by Milo who went above and beyond to help me get all the extra accessories I was looking for, and teach me exactly how my bike worked. He even carried my bike out to my car for me and helped me fit it in since it was very heavy and large. I saw many other customers being served well whilst I was there and I feel very happy going back for any maintenance or repairs! Could not recommend someone more, Milo seemed to be an expert in his trade and gave fantastic suggestions when I was unsure what to get, and I felt like I got great value for money.

   almost 9 months ago
3. Henry Nash ★★★★★

   Great Store and Team - Purchased a bike to collect in a week, bike was made up early and I was allowed to collect today. I didn’t get the name of the assistant who helped today (7/8/25 ~ 10:30am on the bike tills), but he went above and beyond to help with accessories for the bike and signing up for a care plan - even fitting the accessories so I was ready to ride home.

   1 year ago

1. Gary Swinton ★★★★★

   Very helpful and knowledgeable staff. Visited the branch at Crewe purchased a new truck Sat Nav needed urgently. Bought a brand that I haven't used before but buying it at Halfords gives me confidence in the product due to past experience. Bought at a great price using the motorist discount scheme. Unbeatable.

   1 year ago
2. Rishikesh Tupe ★★★★★

   I was really impressed with the service at Halfords. A huge thanks to Michael. He was so kind, patient, and genuinely helpful. He took the time to understand what we were looking for, helped us pick out the perfect bikes, and explained all the features so clearly. You can tell he’s hardworking and really cares about his customers. It honestly made the whole experience enjoyable and stress-free. Michael is a credit to the team, and I’d definitely recommend Halfords to anyone.

   1 year ago
3. Mike McGrath ★☆☆☆☆

   Went to have a dash cam fitted, had to wait over 3 weeks for an appointment. Got there 15 minutes before the time and left them the keys. 20 minutes after they call me to tell me they can't do the job and tell me I should have booked in an hour earlier (something that wasn't mentioned at point of service) and that they couldn't do the work today. They offered me other days for next month but I shan't return now looking for a professional fitter to fit dash cam. In my opinion Halfords fitting is not fit for purpose and they should not offer this service.

   almost 3 years ago

1. Susan Ford ★★★★★

   Jordan who saw to us was absolutely fantastic really helpful and polite would recommend your shop because of him once again thank you Jordan Mrs Susan Ford .

   almost 3 years ago
2. Frankie Maverick ★★★☆☆

   Shop is good definitely recommend it only probably i have had with it was when i need my bike didn’t want anything other than getting the chain sorted told me it would cost £20 one of them called me saying it would cost upwards to £80 I don’t understand how I only need a smaller chain and I they tried scamming me to give them £80 for them to fix that not going back next time I am going to the bike shop near town

   almost 3 years ago
3. Carl Smith ★☆☆☆☆

   I think Halfords desperately needs to work on their website, and better shop staff training, what an absolutely frustating and almost painful experience. On their website I got list of tyres identified by my vehicle reg and model, found the tyres I wanted went to order a red banner would appear (NOT SUITABLE FOR YOUR VEHICLE), I did managed to find tyres suitable but aleast three times I tried to order a set of 4 tyres to be fitted at my workplace only to have the page freeze. I then attempted several times to have them fitted as my local service point in Crewe, got through all the details went to finalise the booking then notice I'd booked for Runcorn, No I booked for Crewe!! I gave up and cancelled!! Clutch set ordering, same thing a list of suitable clutches, click to order NOT SUITABLE, I managed to orderd two different clutch sets from Halfords to be on the safe side. Qne didnt look right for the job when it arrived so the same day I returned it to my local halford in Crewe. I then spent 30 mins whilst they tried to refund me only to be told I would have to return it to Europarts!! apparently I hadn't bought it from Halfords I'd bought it from Euorparts erm erm ye right !! Halfords when you sell an item its your item regardless of where you obtained it. I ended up fuming, I refused to remove my returned item from the Halfords shop counter as it was no longer my responsibility and asked for proof I have left it with them whilst this issue was sorted out and I would be refunded, best that the young chap serving me could offer was a reciept saying I put my bicyle in for repair!! This Morning the chap who had served me the previous evening rang me to say everything had sorted and I would need to return to Halfords with my payment card for a refund. Halfords your Staff dont need people having a verbal with them when they are trying to do their job, even though I apologised several its not right, this should have been a smooth return transaction but due to the lack of staff training it wasnt.

   almost 3 years ago

1. Lynne Pitt ★★★★★

   Excellent service and help from a young lady today who sorted me out with a forward facing carpet. She was so patient and explained until I had finally got it and carried it to my car for me. Thank you.

   almost 3 years ago

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