First time at this vets . Reception very friendly and Millie quite happy with the vet we saw. Will definitely go there again.
Very long story short It’s natural when you have been through the mill to want to recount all the details but in this case I will only state the salient facts. A couple of months ago, our dog, Merlin, was experiencing pain in his rear leg which was diagnosed as a partial cruciate ligament tear. Options on how to treat this were discussed with Medivet and we did have a proposed plan of surgery. In the interim, we were offered a steroid injection into the painful area and this was administered. A few days later, we reported to Medivet that he was suffering from quite severe nausea and vomiting. The diagnosis was that it was either possible that the steroid had in part infiltrated his blood stream or that it was a reaction to the steroid and another ibuprofen based medication he had been prescribed for pain. There were no concerns for his well being. Merlin continued to go downhill – off his food, sickly, not well at all. There were several more appointments at Medivet at this stage and the diagnosis was repeated as a reaction to his medication. Meanwhile, we had googled his symptoms, especially post the steroid and there were very clear indicators for damage to the pancreas. This was raised with the vet who said we could check via bloods the next week. We continued to be very worried about Merlin and asked Heene Road to see him within that same week. They had no room but referred us to their Littlehampton branch where he saw a vet. She appeared to concur with the diagnosis of a meds interaction. She changed his pain medication. We have a very big issue with the treatment we received there. Our experience was that after a significant wait, which we didn’t mind, we had an appointment with the vet that lasted no less than 5 minutes and we consider far less than 10. We recall being very shocked at how cursory the examination was but when Merlin’s notes were requested by his new vet and shared with us, the Medivet vet and ourselves seem to have a very different recollection of how long and thorough that appointment was. Her written account didn’t match our recollection of the experience. The end result was that Merlin was admitted to the new vet’s hospital on a Sunday morning, two days after speaking to Medivet about him, because he was desperately ill over the Saturday night. He was a very sick dog and no one expected him to survive. He was diagnosed with Necrotising Pancreatitis and spent 5 nights in the dog hospital (not under Medivet). They saved his life. We feel that had we stayed with Medivet who failed to identify how very sick he was, he wouldn’t be here now. He is still a sick dog but seems to be coping well at the moment. We do feel that had Medivet diagnosed him correctly sooner, he may not have been as terribly sick as he now is. We have reached out to Medivet for their comments which, as you would rightly expect, were received as an explanation of his treatment and the decisions behind it. The last communication we had with Medivet was us asking for details of who to make a complaint to regarding the Littlehampton care, to which we have received no response.
Excellent service every time. Our grizzly had the snip and it was seamless! Our first cat went with another vets and honestly came back horrendous so was amazing peace of mind that grizzly was his normal self. Can tell the vets love what they do
My experience with them was really good, the rabbit was happy even after the operation he was calm and painless and when we got home he was eating and doing his business normally. The staff are really care about the smallest details and I highly recommend them. I thank the friendly team for everything and the place is really clean and everything is sterilized. Thank you
I can’t thank the staff, nurses and vets for all the love and care you have given my cockapoo in the last few weeks. Great service, professional and caring, definitely recommend this practice.
I had many bad experiences with these vets. They don’t have their own out of hours vets and I had an emergency and was told the one in Worthing they use, didn’t have a vet that night so I was to go to Portsmouth which wasn’t close enough for my emergency. Instead I found a different vets which I now use all the time and love. It highlighted to me how bad this vets service really was as I was between the two vets due to having ongoing treatment. My new vets filled out all the paperwork really efficiently but Heene road took countless chasing which was quite stressful. I also find that they never give a break down the prices, just one figure. I have asked for a breakdown in the past but been referred to their website. The prices are very high in comparison to others in the area. The receptionist was very rude when I chased up the paperwork for the insurance and that was the finally push I needed to change vets. It’s a shame as I have used this one for years l but it’s got very money grabbing and impersonal.
Lovely vets, really helpful and caring for the animals. Also really helpful in terms of making reasonable adjustments for myself as a disabled pet owner. Wouldn’t take my cats anywhere else!
I really felt there was genuine compassion and care for my elderly cat recently. The staff are always friendly and helpful when I contact the practice and it’s easy to arrange appointments.
Fab vets, seen my pet straight away in an emergency, not even registered there, vet was very thorough & friendly. Showed a real care for my pet. Staff friendly, bit of a mix up with appointment and name but it was fine. Would highly recommend. Thank you! Oh Missy is a lot better than what she was, still very sleepy but eating bits of chicken & rice & drinking water...slowly on the mend...
I had to go to this vets on Saturday as my vets which is part of the same group was closed and had to have my dogs dressings changed after a road traffic accident. They were really really good. They were excellent with my dog Cleo and really friendly to me. Lovely staff.
Heene Road Vets is located at 206 Heene Rd, Worthing BN11 4NT, UK
You can contact Heene Road Vets at +44 1903 200187
You can find directions to Heene Road Vets by following this map link