Prompt and friendly attention at reception. No problems when leaving car. Considerate and accurate feedback after MoT. Economic repairs offered. Payment terms with ‘Bumper’ were a brilliant added bonus, as money is tight. Thank you Acorn Group!
We can say that Adam and Emily are very effective advocates for us the customer and always look after us very well. The technical work is always done very well and we are very happy with continuing to use this service.
I was having my airbags changed on a recall and had to wait for it to be done. The staff were very efficient from booking my car in to returning it to me road legal. I have always had a good experience from the team at Acorn Crewe and have no hesitation in giving them the 5 stars they deserve.
I was absolutely thrilled to secure an appointment so quickly—I booked in for Tuesday and called on Sunday to ask if I could drop the car off that evening, as I was storing it at my workplace, which is closer than home and would save some mileage. I was told that wouldn’t be a problem and that there was a secure key drop box on the side of the building. However, when I arrived just after 5 p.m., the premises were completely locked up, including the car park, and there was no sign of a key drop box. Driving the car home wasn’t an option, so I had to leave it on a grass verge near double yellow lines and return early Monday morning—driving 15 miles before work—just to hand over the keys. When I mentioned this to the receptionist, she seemed confused and apologised for the miscommunication. Later that morning, I received a text saying my appointment had been cancelled. I tried calling the service desk but couldn’t get through, so I rang the sales line instead. Thankfully, they reassured me that the message could be ignored—they had the car and it would be fixed as planned. True to their word, I got a call on Tuesday morning confirming the work was complete. Collection was smooth, and I’m genuinely delighted with how quickly the job was done. My only criticism would be the inconsistent communication throughout the process.
Excellent service once again, the seventh year I've had my car serviced there.
Excellent service. Never again will I go to a cheap back street garage in the hope it will be cheaper. This garage will have my trade forever more, they didn't try to con me at all, in fact they turned down money for work I felt needed doing by telling me to save ny money as its not needed yet, thanks guys
Fantastic service from start to finish. Car had been recalled over 2 issues, contacted the garage and booked in, courtesy car sorted too. Excellent communication, very friendly and efficient service, would definitely recommend
Booked online for a service and MOT. Charged exactly what they quoted. Car washed and vacuumed spotless and believe me it needed it. Excellent service. Just a bit of a strange place with the Covid regulations but hey......stay safe. Upgraded and edited to 5* because they replied and obviously customer satisfaction is important to them.
I have just picked up my new car from Matt Edgell at who is a credit to the family owned business. I was really impressed by the very helpful staff at the various dealerships they have in close proximity to each other, They also have Mitsubishi, Kia & Suzuki dealerships on the site.
Acorn Citroen Approved Aftersales is located at Marshfield Bank, Crewe CW2 8UY, UK
You can contact Acorn Citroen Approved Aftersales at +44 1270 507490
You can find directions to Acorn Citroen Approved Aftersales by following this map link