Purchased online, price was best on offer at the time. Parcel arrived, well packaged. My reason for dropping a star is lack of communication about delivery, took almost a week from buying to despatch, felt like product wasn’t in stock and had to be secured from manufacturer, would have bought elsewhere had I knows as this was quite urgently required.
Cannot fault this company when it comes to buying products however I recently had an issue with a recent tool/strimmer I bought over a week ago. Upon starting there was a rattle from the engine, as I use these tools daily I instantly stopped using and took back to the shop to check everything was ok. As I walked in and told the staff I have a problem the vibe completely changed and the sales man went into defence mode he opened up the fuel tank and said I had been using neat petrol I knew this was the only issue that voids the warranty it made me feel sick! Betrayed I had absolute faith in this company when It comes to buying tools now it's completely changed I couldn't believe it what if something was wrong and they refuse to fix/ replace it luckily the tool was ok but it's made me think twice about going back to get tools from them again. I hate to leave a bad review but something needs to be said as it was bang out of order. I have spent alot of money with this company and expected more
I recently bought the Bluebird 1200 4” wood chipper. Oliver the sales manager was very knowledgeable and helpful. The machine was easy to set up and use. I bought it to clear a lot of conifers. It didn’t take long to get a feel for the machine and it handled both the woody and green material with no problems at all.
What an absolute fantastic experience! I was in the market for a ride on mower and spoke to Michael who promptly guided me to a machine that fit the requirements I had... asked for a couple of other items and he confirmed everything in writing via email. Went to place the order and Amex was proving an issue online but no worries laura helped me through and the order was placed. Then delivery was required - I live in the Yorkshire Dales and getting an artic to come down to me was proving a challenge - no fears as both Lindy and Sales Manager Richard came up with a solution..... machine arrived on the date with everything in place! Such good service and nice people to deal with - have now ordered again from them and will continue to do so given their great service. Highly recommended for honest, down to earth advice at prices that are competitive.
Hi, recently purchased a light commercial unit. This was achieved although they had none in stock. Staff members (Richard/Lindy) worked well to delivery my product all the way to Scotland! Excellent choice of company and so very pleased with choice of lawnmower.
Absolutely brilliant service and very knowledgeable staff
Always a friendly smile,deliveries made easy well done Lawrence Route1 express couriers.
Ordered my 5 year old a trailer for his tractor on the 15th December as he'd asked for it for christmas I got an email on the 19th saying it had been despatched by DPD I've been checking the tracking ever since as it never arrived and the tracking stated that a tracking number had been made but no item has been recieved by them I emailed them yesterday enquiring about it and recieved an email this morning saying it had been lost in transit so they have given me a refund.. no offer of replacement but upon receiving this email I found another email from them on the 21st stating that they must have sold the item I'd ordered from the warehouse and the stock hadn't been updated so would I like a refund, a replacement or a digger with an added cost on top.. I asked for a replacement as it's what my son had asked for To now be told they've given me a refund because they can't order anymore in I just think this company is full of lies. If you're going to be a liar then be a good one and remember what you've said previously instead of giving me 2 different excuses I now need to find another from elsewhere as my son thinks santa had left it in his workshop by accident So thank you Garden Machines LTD! And just to add, why would I want to pay extra for a digger when I ordered a sprayer trailer for his tractor? That doesn't even make sense
I completely agree with all the five star reviews for this company, BUT, only when you’re buying from them. My experience has been that I was completely fooled. As soon as there is any form of problem the cracks start to appear. You’re told that they can’t deal with this as they’re part of the web team– lie. You’re told they will ring you back after they’ve spoken to the manager - lie, there isn’t a manager. You wait, but received no reply. You contact them again, you get more lies. Eventually after an exasperating wait of a couple of days to resolve an issue you ask to speak to the manager, but you’re told there isn’t really a manager just the managing director. So you ask to speak to the managing director and you’re told “oh no he’s a very busy man”. Yes I too am a very busy man and I’ve been waiting two days for a reply from you. What you receive then is childish and infuriating cheek from this previously lovely sales person, and finally you’re told that their position is “they don’t need to do anything”. So they’ve kept you waiting for two days when they have no intention of doing anything about resolving the problem or giving you any advice, they are just too busy speaking sweetly to the next mug and taking their money. Non existent customer service! Just cheap rate secondhand car salesman tactics from this ‘con artist’ company. I’ve contacted another company that doesn’t have such a high number of dissatisfied customers. They said they’ve heard all this before and explained that the damaged item supplied by garden machines could be easily repaired by myself with replacement parts for a few pounds. By the way most of the things they say they have in stock they don’t, they have to order them and you’re expected to wait without knowing that, just one more lie!
Well my old electric hedge trimmer from B&Q was done for. So called up and spoke to Alice. Third generation grand daughter of the original owner who was so polite, friendly and knew a great deal. She talked through options. So I reserved a new Stihl hedge cutter. Got down there and was greeted by Alice. We laughed and enjoyed trying different products just to make sure I made the right choice. She checked the box had all relevant parts. She let me try a demo version too. She then registered the warranty and I parted with the money. Fair price, over and beyond service and left feeling very happy with my purchase. Great family business. Tim from Earls Barton. See you again soon!
Garden Machines Northampton is located at 66-70 Kingsthorpe Rd, Northampton NN2 6HD, UK
You can contact Garden Machines Northampton at +44 1604 716222
You can find directions to Garden Machines Northampton by following this map link