Shepherds The Vets

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Reviews

1. TJ'S Menagerie ★☆☆☆☆

   Awful reception staff. They totally let down brackla branch . Already destitute so having to pick up syringe every other day bad enough but....to give no needle and expect me to trolley back again. Luckily I had tip that worked here this time. But on both visits i've found receptionist is brash .thankfully I use brackla for the vets as have exotics. And that branch is far far above port talbot so go there if want better experience

   almost 5 months ago
2. Maria CRETU ★★★★★

   Great vet, quickly appointments and lovely staff members.

   almost 8 months ago
3. Rhiannon James ★★★★★

   We have had all our pets treated with this veterinary practice Fantastic service Always so helpful and gives you options on treatment Although I don't think my cats enjoy the visit to the clinic

   1 year ago

1. Sarah LB ★☆☆☆☆

   My cat had a suspected rta, rushed him to the vets who said there's nothing wrong and sent him home with metacam, we went back a number of times over a two week period during which time they convinced us to have x-rays, abdominal ultrasounds, blood tests and 2 occasions of overnight stays & more emergency appointments along with 3 lots of medication. Two thousand pounds spent on his 'care' only to sadly have him put to sleep, in hindsight our poor baby suffered for 3 weeks he must have been in so much pain, it breaks my heart to think about how shepherds just couldn't care less. Shepherds the vet do not care about your pets, the junior vets are always up selling. Even at the very end when my cat couldn't lift his head the junior vet tried to convince us to send him to a specialist. This has taught me a valid life lesson to always listen to my gut instincts, even if the 'experts' who we trusted without a shadow of a doubt are convincing us to keep a very sick animal alive & in pain because any glimmer of hope we will cling to because we don't want to lose them, when in reality it's just an up sell. If you think of it as a business; why offer euthenisation for £80 when they could get £2k first, it makes sense as a business that they do this. My cat suffered because of them and their lack of moral values. It's just a profitable business out to make money. I've had pets my whole life and lived in England, Scotland and now Wales and I have never experienced a vets practice like Shepherds the vet. You live & learn, I'm just devastated that he suffered for so long & that we trusted that they were doing everything in his best interest sadly they weren't. (Edited to remove offensive language)

   almost 2 years ago
2. David Brock ★★★★☆

   It was our first visit but it all looked good.

   almost 3 years ago
3. Jayne Andrews ★★★★★

   The female vet i saw was very patient with my " big baby" who is a male american bull cross.She took her time assessing the lump underneath his jaw.Advised the next step and explained it all in detail and put my mind at rest.Would recommend.❤

   almost 3 years ago

1. Paula Emery ★★★★☆

   Took rabbit for injections vet was really good with rabbit and answered all 4 year old childs questions all staff were really nice

   almost 3 years ago
2. Gabe8410 ★★★★★

   What a lovely surgery. Ended up here as I couldn't get an appointment at my local branch. Lovely staff, so helpful and informative. Thanks for your help and advice.

   almost 3 years ago
3. Lynda Barrett ★★★★★

   Took our parson Russell here yesterday for first time as we have just moved here. The receptionist and vet (Daisy) were welcoming and thorough in her examination. Had boosters and repeat medication. Glad to have found this vets as it seems a lot of vets in the area are not taking on new clients and have waiting lists.

   almost 3 years ago

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