We put our beloved pet to sleep this afternoon. Thank you for the professionalism and care shown by the vet . Cookie had a peaceful, happy ending. Thank you to the girls in reception too.
We at Sophisticats cattery Llanelli would like to say a very big thank you, it’s great to have such reliable and kind vets and vet staff. A particular thank you to Ellie the vet for the care and consideration you gave.
Took our dog here last night as an emergency. Unfortunately there was nothing that could be done to save her. Jess the vet was very caring and helpful. Then the decision had to be made about cremation. We told her we would take our dog to Sleepy Hollow (as we’ve done with our pets in the past). The vet and her assistant told me that they are no longer open. They told us a name of another place. After my husband made a call to Sleepy Hollow we were told they are still open and he was waiting for our dog to arrive at 2am this morning. Very disappointing in an extremely sad situation.
Thank you. I can not thank the team enough for taking care of us and our dog Alfie. We were on holiday in New Quay when our 6 year old springer spaniel was attacked. We found two wounds on his neck from where the dog had bitten him. I contacted the veterinary centre, and immediately was given an appointment. It was a horrible experience to have our dog attacked. However, both myself and my fiancée felt much better after Alfie received the amazing care from the team. Everyone was so kind and professional. I honestly can not thank everyone enough. Alfie is currently at home rest and doing much better. Thank you once again.
This practice is nearly an hour away from me but I chose it initially because I believed they were a true animal hospital; I saw good reviews and they assured me that they would deal directly with my insurance company. I reiterated the point that I would not be in a place emotionally to deal with insurers if there was something terrible happening to my dog. I soon learnt that this assurance held no weight; the very first claim I’ve ever made exposed that to be untrue. The insurance company is telling me they are waiting from something from the vet; the vet says they’re waiting for the insurance company. The vet refuses to speak to the insurance company (despite their assurances), although the insurance provider was happy to contact the vet on several occasions. There was a complete refusal on communication. I cannot begin to describe the stress this caused me. I never called and spoke to the same person twice and everyone I spoke to told me something different, from the receptionists to the insurance nurses. One minute I could do a direct claim if I signed a disclaimer, the next person I spoke to said I couldn’t. That was after receiving confirmation from the insurance nurse and the insurance company separately that this had been agreed. He won’t be having the op here. I have moved to a new vet who will deal with the insurance company and one who cares about my beloved family member. And the icing on the cake… We did two visits to this vet and one of those was charged at an out of hours rate because they kept us in the waiting room until passed the appointment time. Our appointment was arranged inside their standard working hours. It was later rectified but only because I noticed the charge and called several times for a refund. Update: I went with Bush House vets in Llandeilo in the end. They've been fantastic; no making very difficult situation even harder to deal with, they've supported me through the claims process, completed the operation, the insurance company has approved the claim and will be paying them directly. The new vet has removed all of the stress. It was a great decision to change vets.
Stay well clear, hidden charges, gave insurance company different prices on multiple occasions, big practice buying up smaller ones and charging 50x on what treatment should be. After reading the last review and after going through our last experience, we will be reporting them and hope others do too before they swallow up smaller veterinary practices. Then after making it clear that I will settle and bills, they had the audacity to send my 8 month pregnant wife a letter stating " A relationship between us must be founded on trust and confidence something which it is clear you do not have." After myself not even receiving a phone call! Do one CVC, pathetic.
The nurse and bet were brilliant and very caring, unfortunately our little dog could not be saved. They were very caring and Professional.
Nice practice, nice staff all round, dog well cared for. Though I'm sure he'd say otherwise...
We went to see if phoebe could be treated but it turned out her cancer had spread and it made treatment pointless, they treated us and phoebe with enormous compassion and made her passing so much easier....
Carmarthen Veterinary Centre is located at Llysonnen Rd, Carmarthen SA31 3SA, UK
You can contact Carmarthen Veterinary Centre at +44 1267 220404
You can find directions to Carmarthen Veterinary Centre by following this map link