Staff is not trained properly. There is one lady in the shop who doesn’t give a recycle voucher unless you bring in 2 bags of unwanted clothes. I have checked with h&m website and they don’t state that anywhere the only requirement is maximum 2 bags a day .
Ableist workers-We were having a nice time and we went to try on clothes in the changing rooms and we went in the disabled one together as I have siezures and it was incredibly busy,then after a while they told us to "you guys do realise these are disabled changing rooms you need to hurry up" among other rude things, not every disability is visible and it made me uncomfortable,I feel safer having people around me as it can be dangerous when I have a seizure on my own
Got humiliated in store by staff Regular shopper here as I love this store however … •I Thought I’d treat myself to some new clothes in the sale.. as I haven’t for a long while •(One pair of trousers, tried on once only and to my surprise they’re broken & frayed completely) the stitching came loose and undone! I really liked this pair & there’s no more in store or online •The other pair (not worn yet) also broken and threading .. **I also was charged full price and not the Sale price on both items! Important … ** i was also humiliated in store … here’s why •was on self checkout, this staff member kindly helped me remove every single tag as I was new to using it. All tags removed and I had paid, they watched me pay.. done! I got changed into my new outfit as it was a warm day.. i go to leave and.. I got bleeped at the doors.. and lightly frisked in store, with consent, like you get at the airport! by The Same staff member knowing fully that I didn’t have any extra tags on me .. but wanted to check to be sure. They went through my entire shopping bag pulled out my home clothes I changed out of and were adamant for a second that they were the stores .. but they weren’t! . I completely understand policy rules etc but did pay and I held my receipt It turns out it was an error at the doors .. ? People in the queue were genuinely laughing at me being frisked .. it was completely unnecessary! I went red in the face with humiliation and wanted to leave immediately! With respect an apology would be nice! I’ll return items but I won’t be coming back to shop here for a while as I’m fuming with my experience here! as comical as it may seem to others. I’m mortified! Never in my years has this happened here! Or to me! It’s disappointing that new clothes break even without wearing or trying them on first! And staff should also double check prices on sale items before taking payments so we’re not over charged Thanks I’m not happy at all!
my father bought a jacket here and he liked it, but I feel like there isn’t a good variety of warm clothes. most of the clothes felt very thin though there is a great selection of various styles.
H&M has been my preferred clothing store for as long as I can remember. While I have always enjoyed my shopping experience at the Eastbourne location, I have noticed that one of the staff members, who has blonde hair and wears glasses, can be quite impolite. This particular individual never seems to smile, speaks in a discourteous tone, and exudes an intimidating presence. I would strongly suggest that the manager have a one-on-one conversation with this staff member to address her behavior, or even consider letting her go if she is not able to improve her customer service skills.
Downstairs for women, really loves stuff, upstairs for kids and mens, can usually find at least one thing i want here, staff are helpful, the only thing i dont like is when your queuing downstairs the ceiling lights are like stage lights aimed in your face so use upstairs if you can.
The changing room closes as soon as you get à bundle of clothes you like. Last time it was at 5pm....half an hour before closing, hmm, ok...Today it was at 4.10! Not enough staff, I was told by 2 members of staff standing together, faffing! I don't live nearby so need to try things on!
The store is always so clean and tidy and everything nicely displayed with a relaxing atmosphere to browse. The staff at the till points are always friendly. The clothes are excellent value for money and there is a great range to choose from. Wearable, comfy and practical clothes to suit many tastes, but also some unique designs if you would like something on trend.
One of our family members who is a 10 year old boy accidentally spilt his water from his bottle on the floor. I went over and told the sales assistant Who was an oldish lady with brown hair and maybe glasses that he had split a bit of water. She went off and came back with some paper towels and said “I thought you said it was a bit” I told her it was an accident and these things happen sometimes especially when involving a child! What can you do?! I could smell her attitude a mile off as it STUNK. Seriously, If you hate your job then leave. You have no right being so rude to customers. We weren’t impressed but couldn’t find a manager to tell them about her bad attitude
AWFUL! Do not shop!!!! So I went into HNM in Eastbourne yesterday to search for a dress for an outing Saturday. Firstly! The sizes!!! What is going on!! I’m usually a size 10, I was trying on size 16-18 (if I could even find them that is. I searched the entire shop and found one item of clothing this size. They stocked 4,5,8,10... that was it!!!) anyway... the sizes made me feel like utter rubbish about my self. I then went into river island tried on a size 10 dress and it fitted amazingly!! Total dissatisfaction and quite disgusted your sending out a message to young women that this is the dress size they should really be... never shopping here again. Just on a side note. Your lady who was working on the dressing room was very rude, you seriously need to get a grip and smile. I wouldn’t of even bothered opening your store. If there was a 0 star ranting then I would choose that.
H&M is located at East Broadway, Eastbourne BN21 3NW, UK
You can contact H&M at +44 344 736 9000
You can find directions to H&M by following this map link