Once again i found the Pharmacy team excellent. They solved my prescription issues and helped me immensly. Thanks to all the team.
To say that the customer service in this Boots is diabolical would infer there was ANY constomer service. They are unhelpful, ignorant of Boots' own products and services and rude to the point of it being degrading to have to use the store. The attitude of the young bleached-haired woman was so poor when she served me I actually kinda went into shock - disrepectful, unkind, dismissive and told me she couldn't answer my question about the Boots advantage card coz she doesn't have one - I was flabergasted and thought she was joking, but she just stood staring at me distainfully. Once I left they way she'd treated with me stayed with me for days... I assumed it was down to her being young, not having training and inexperience. The next time I went in I went to a different member of staff as I was actually a bit afraid of being spoken to like dirt again. The second member of staff, a middle-aged woman with cropped hair, was almost as bad - rude, petulant , unheplful. I was made to feel like having customer was disruptive to her day. Just like the other woman she spoke to me like I was an idiot. It appears to be the culture of this branch to be indignant when expected to actually do what they are being paid to do! For a shop this wee there are always lots of staff hiding round the pharmacy but they all seem determined not to help customers coming in. I would like this taken seriously and will be writing to the store manager and Boots' HQ, as clearly my experience is not an isolated incident.
Without exception, I have found the dispensing staff to be rude and unhelpful. If you hand in a prescription, it’s always, “That will be ready tomorrow.” Even antibiotics / pain relief that needs to be started that day. Insisting on getting your medication on the same day is always met with disdain. They never answer the phone. I have moved my repeat prescription to Morrisons, where the staff are friendly and helpful.
Terrible service, really rude staff who couldn’t be bothered to help when asked any questions
I found everything I needed & the assistant was helpful
Boots is a household name always good shopping there.
Went in to pick up a order , spoke to a member of staff who checked and said it would not be available until mid December due to Black Friday, when I queried why Black Friday would cause a delay to a order of 3 packs of berocca boost tablets which where sitting on the shelf behind her i got even Amazon are experiencing delays and she walked off leaving me standing there . Turns out she is the manager. So her attitude means I will not use boots again for either my prescription or any other products. I suggest people use the pharmacy across the road or go to morrisons Boots definitely doses not deserve people's support with a manager like that running it .
Medium size branch of Boots. Very good selection. Helpful staff. Pharmacy staff pleasant but a bit slow
Boots is located at 29A Broad St, Seaford BN25 1LS, UK
You can contact Boots at +44 1323 892466
You can find directions to Boots by following this map link