Fabb Furniture Milton Keynes Milton Keynes

Reviews

1. Jennifer Aquilina ★☆☆☆☆

   5 Star Customer Service. Zero stars for delivery....Fabb Furniture used a third party delivery company called Prestige Furniture Logistics. I was informed the day before that my sofa would be delivered between 8-11am. So I arranged for someone to be here to assist me because I'm physically disabled. On the day of delivery, the time changed to 12-3pm, which meant I couldn't rearrange support. The online tracker service was good and accurate. Once I was next in line, I got a call from the driver asking to confirm my address. I live in a new build, so he asked me to text him instructions, which I did. He also mentioned about the £100 delivery charge to be paid. I said that's fine and confirmed I'm paying by card, for which he replied cash only. I said I don't keep that kind of cash at home and I was told by customer services and the store that you accept card payments. The driver said I can only accept cash and asked me to go out and get it. I told him I am physically disabled and I am unable to go out and get the cash. He then suggested someone else get it for me. I said I have a carer coming but they would have to wait for her to arrive. I then called the Milton Keynes store who I placed the order with, they confirmed the driver shouldn't be taking cash and they called customer service on my behalf. While waiting for a call back, I called the driver again to see how far away he was. He said 30 mins away, I told him my carer won't be here for at least an hour and I don't know what to do. He then said, don't worry you can pay by bank transfer. I was so frustrated because he insisted 3 times for cash and never mentioned the bank transfer option even after I told him I couldn't physically go out. It all seemed very peculiar. Customer Services then called me back and I told them the driver just offered for me to pay via bank transfer and what happened. When they delivered the sofa, one of them didn't speak any English and the other guys English wasn't great. I also didn't like it that there were smoking when they arrived and then unpacking my sofa and touching it with smokey fingers, made me cringe, because I'm quite particular with my things. Plus I felt uncomfortable about the cash situation.  I'm happy to discuss further if you give me a call

   1 year ago
2. Troy Perry ★☆☆☆☆

   I’ve not even received my sofa yet and I already regret ordering with these guys. Window salesman, the lot of them. Will say whatever to get the order placed because once that’s done you cannot cancel. Embarrassing business, used a staff toilet and found signs obviously only meant for the eyes of staff. Do yourself a favour and just go elsewhere.

   1 year ago
3. Abisoye Coker ★☆☆☆☆

   Paid in cash for my items with promises that they will arrive in time. Move than 7 weeks later I do not have them and they have not said anything except that they do not have the items yet. Zero contact so I have to call them for updates.' PURCHASE AT YOUR OWN PERIL WITH THE NO RETURN POLICY'. Probably the most unprofessional business in the Uk.

   1 year ago

1. Kenneth Craig ★☆☆☆☆

   We were told 17 weeks for delivery in store now upon chasing the items or selfs we are told another 17 weeks but could be longer ! only offered an apology and apparently can't cancel our order or get a refund. I'm now in contact with trading standards over this and I'm informed so are many others! Don't order with fab furniture!!!!

   almost 2 years ago
2. Steve Preston ★★★★★

   Visited the Milton Keynes store today! We were both very impressed with the products on display. We did purchase a sofa after a lot of debating the colour !! The staff were fantastic very patient and gave great advice. We really enjoyed the experience of buying a sofa! The whole team were amazing and very friendly big shout out to Sanjeev thank you ever so much Steve and Rach

   almost 3 years ago
3. Joanne Manning ★☆☆☆☆

   Ordered sofa in September with a promise of 'in time for Christmas delivery ' just got a phone call. Delay in shipment now won't come till January. I'm furious as we haven't got enough chairs now for Christmas!! Disgraceful

   almost 3 years ago

1. John H ★★★★★

   Just to say that the sales team were helpful when needed and gave us space to make decisions on what they told us. Not pushy or invading our space. If you are looking for a suite then this is definitely at the top of my list.

   almost 3 years ago
2. Gloria Nikolova ★☆☆☆☆

   The customer service at begging was great. Then when we had an issue with our order we were told they couldn't do anything about it. When we were begging them on the phone to take the item back once it arrived because we did not expect it to look like this in this colour and it just didn't fit in our flat. They said we cannot return it. The 14 days policy did not apply to us.. The sales person in the shop told us that the quality of the sofa was excellent.. Which was a complete lie the sofa has lost its colour and the stitching is coming undone... I am so so upset 3k for nothing.. Whoever is buying anything from there please order online only you will save yourself a lot of headache

   almost 3 years ago
3. Cristina Ailinca ★☆☆☆☆

   I don’t normally write reviews, but this time I feel like I have to do it, so maybe other people will not have to experience the same thing as we do. We went to the shop in January and ordered a sofa bed. We paid almost £2,000 for it. The staff in store very nice and helpful. But it is now July and we still did not receive the sofa yet. Since May I keep asking them when the sofa will arrive and they kept telling me lots of lies. First they said end of May, after middle of June, after that end of June. Yesterday they told me that they will ask and let me know, so now I’m not even sure anymore if I will ever receive it. I am due to give birth any day now and I wanted to buy tickets for my parents to come and help when the baby is born. But I can’t do this now because I don’t have a sofa bed anymore so they can sleep. I had a difficult pregnancy and this added lots of extra stress on top of it. SO PLEASE THINK TEN TIMES BEFORE BUYING FROM THIS COMPANY UNLESS YOU ARE OK TO WAIT FOREVER FOR YOUR PRODUCT TO ARRIVE. I WOULD NEVER RECOMMEND THEM TO ANYONE AND I WILL NEVER BUY ANYTHING AGAIN FROM THEM. I am so upset about this. I think this is disgusting.

   almost 4 years ago

1. Jack Healy ★☆☆☆☆

   NEVER USE THIS COMPANY!!! Recommend never buying anything from these guys. Awful customer service. Lady on the other end of the phone was very sarcastic and not understanding. Sales guys give you false details about delivery dates. Lying there way for a bit of commission. We got promised by the store that the sofa wouldn't take anywhere near 20 weeks to be delivered so we signed. Don't sign anything they put in front of you. We have been waiting for almost 6 months now to which we had to call ourselves to find out that our sofa is delayed for another 2 months. We have asked for a full refund which they have responded 'you won't get one' I would recommend staying away from this company.

   almost 4 years ago

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